uploads folder full to crash nextcloud

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Sorry to hear you’re facing problems :slightly_frowning_face:

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 29.0.5): 30.0
Operating system and version (eg, Ubuntu 24.04): Debian 12
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.62 (Debian)
PHP version (eg, 8.3): 8.2

The issue you are facing:

Hello, I have the following Setup: I have a Root Server with a disk of 80GB and a external storage with all my data of 20TB, If i upload many data over the Nextcloud client the upload folder of the /data/username/ goes full and the cloud crashed. Is there any option to level the sync to the external storage up?

Signed Max

Is this the first time you’ve seen this error? (Y/N):

No

Steps to replicate it:

1.You move many files in a synced folder of your Nextcloud Client
2. It synced much of time
3. the cloud crashed

The output of your Nextcloud log in Admin > Logging:

executing a query: SQLSTATE[HY000]: General error: 1021 Disk full (/tmp/#sql-temptable-389-1575d9-1ece.MAI); waiting for someone to free some space... (errno: 28 \"No space left on device\")","userAgent":"Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"30.0.0.14","exception":{"Exception":"OC\\DB\\Exceptions\\DbalException","Message":"An exception occurred while executing a query: SQLSTATE[HY000]: General error: 1021 Disk full (/tmp/#sql-temptable-389-1575d9-1ece.MAI); waiting for someone to free some space... (errno: 28 \"No space left on device\")","Code":1021,"Trace":[{"file":"/var/www/nextcloud/lib/private/DB/ConnectionAdapter.php","line":53,"function":"wrap","class":"OC\\DB\\Exceptions\\DbalException","type":"::"},{"file":"/var/www/nextcloud/lib/private/DB/QueryBuilder/QueryBuilder.php","line":272,"function":"executeQuery","class":"OC\\DB\\ConnectionAdapter","type":"->"},{"file":"/var/www/nextcloud/apps/webhook_listeners/lib/Db/WebhookListenerMapper.php","line":192,"function":"exe{"reqId":"KPatUbcTs1QsNfZl4mGd","level":3,"time":"2024-10-16T16:17:21+00:00","remoteAddr":"92.224.115.200","user":"lada","app":"webdav","method":"PUT","url":"/remote.php/dav/files/lada/Privat/Cle/Bilder/2017/Bau/DSC06849.JPG","message":"Insufficient space in /Privat/Cle/Bilder/2017/Bau/DSC06849.JPG, 5013504 required, 3350118 available","userAgent":"Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"30.0.0.14","exception":{"Exception":"Sabre\\DAV\\Exception\\InsufficientStorage","Message":"Insufficient space in /Privat/Cle/Bilder/2017/Bau/DSC06849.JPG, 5013504 required, 3350118 available","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/QuotaPlugin.php","line":89,"function":"checkQuota","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeCreateFile","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1094,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":504,"function":"createFile","class":"Sabre\\DAV\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPut","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":370,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":19,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":146,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/QuotaPlugin.php","Line":195,"message":"Insufficient space in /Privat/Cle/Bilder/2017/Bau/DSC06849.JPG, 5013504 required, 3350118 available","exception":{},"CustomMessage":"Insufficient space in /Privat/Cle/Bilder/2017/Bau/DSC06849.JPG, 5013504 required, 3350118 available"}}
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{"reqId":"a9xlLDyLmPlPj7Hb6FEK","level":3,"time":"2024-10-16T16:18:32+00:00","remoteAddr":"92.224.115.200","user":"lada","app":"webdav","method":"MOVE","url":"/remote.php/dav/uploads/lada/619014169/.file","message":"Insufficient space in /Privat/Cle/Bilder/2017/Urlaub Kroatien, 2428701905 required, 3350118 available","userAgent":"Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"30.0.0.14","exception":{"Exception":"Sabre\\DAV\\Exception\\InsufficientStorage","Message":"Insufficient space in /Privat/Cle/Bilder/2017/Urlaub Kroatien, 2428701905 required, 3350118 available","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/QuotaPlugin.php","line":125,"function":"checkQuota","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeMove","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":603,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpMove","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":370,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":19,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":146,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/QuotaPlugin.php","Line":195,"message":"Insufficient space in /Privat/Cle/Bilder/2017/Urlaub Kroatien, 2428701905 required, 3350118 available","exception":{},"CustomMessage":"Insufficient space in /Privat/Cle/Bilder/2017/Urlaub Kroatien, 2428701905 required, 3350118 available"}}
{"reqId":"pDORVdYU0Sn57SEcXNvQ","level":3,"time":"2024-10-16T16:18:35+00:00","remoteAddr":"92.224.115.200","user":"lada","app":"webdav","method":"MOVE","url":"/remote.php/dav/uploads/lada/1708111731/.file","message":"Insufficient space in /Privat/Cle/Bilder/2017/Winterurlaub 2017/Videos, 99472246 required, 3350118 available","userAgent":"Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"30.0.0.14","exception":{"Exception":"Sabre\\DAV\\Exception\\InsufficientStorage","Message":"Insufficient space in /Privat/Cle/Bilder/2017/Winterurlaub 2017/Videos, 99472246 required, 3350118 available","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/QuotaPlugin.php","line":125,"function":"checkQuota","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeMove","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":603,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpMove","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":370,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":19,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":146,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/QuotaPlugin.php","Line":195,"message":"Insufficient space in /Privat/Cle/Bilder/2017/Winterurlaub 2017/Videos, 99472246 required, 3350118 available","exception":{},"CustomMessage":"Insufficient space in /Privat/Cle/Bilder/2017/Winterurlaub 2017/Videos, 99472246 required, 3350118 available"}}
{"reqId":"JNkQAF6yYDigKQdXnEV3","level":3,"time":"2024-10-16T16:18:35+00:00","remoteAddr":"92.224.115.200","user":"lada","app":"webdav","method":"MOVE","url":"/remote.php/dav/uploads/lada/992369527/.file","message":"Insufficient space in /Privat/Cle/Bilder/2017/Winterurlaub 2017/Videos, 919686422 required, 3350118 available","userAgent":"Mozilla/5.0 (Windows) mirall/3.14.13.14-Win64 (build 20240927) (Nextcloud, windows-10.0.19045 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"30.0.0.14","exception":{"Exception":"Sabre\\DAV\\Exception\\InsufficientStorage","Message":"Insufficient space in /Privat/Cle/Bilder/2017/Winterurlaub 2017/Videos, 919686422 required, 3350118 available","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/QuotaPlugin.php","line":125,"function":"checkQuota","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeMove","class":"OCA\\DAV\\Connector\\Sabre\\QuotaPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":603,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpMove","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":370,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":19,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":146,"args":

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'oc0t160pvcb2',
  'passwordsalt' => '---',
  'secret' => '---',
  'trusted_domains' =>
  array (
    0 => '---',
    1 => '---',
  ),
  'datadirectory' => '/var/www/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '30.0.0.14',
  'overwrite.cli.url' => '---',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:3306',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => '---',
  'trusted_proxies' =>
  array (
    0 => '172.18.0.2',
  ),
  'overwritehost' => '---',
  'overwriteprotocol' => 'https',
  'maintenance_window_start' => 1,
  'default_language' => 'de',
  'default_phone_region' => 'DE',
  'installed' => true,
  'mail_smtpmode' => 'smtp',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpdebug' => true,
  'mail_smtpauth' => 1,
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'no-reply',
  'mail_domain' => '---',
  'mail_smtphost' => '---',
  'mail_smtpport' => '587',
  'mail_smtpname' => '---',
  'mail_smtppassword' => '---',
  'simpleSignUpLink.shown' => false,
  'enable_previews' => true,
  'enabledPreviewProviders' =>
  array (
    0 => 'OC\\Preview\\PNG',
    1 => 'OC\\Preview\\JPEG',
    2 => 'OC\\Preview\\GIF',
    3 => 'OC\\Preview\\BMP',
    4 => 'OC\\Preview\\XBitmap',
    5 => 'OC\\Preview\\Movie',
    6 => 'OC\\Preview\\PDF',
    7 => 'OC\\Preview\\MP3',
    8 => 'OC\\Preview\\TXT',
    9 => 'OC\\Preview\\MarkDown',
  ),
  'filesystem_check_changes' => 1,
  'maintenance' => false,
  'filelocking.enabled' => false,
  'memories.db.triggers.fcu' => true,
  'memories.exiftool' => '/var/www/nextcloud/apps/memories/bin-ext/exiftool-amd64-glibc',
  'memories.vod.path' => '/var/www/nextcloud/apps/memories/bin-ext/go-vod-amd64',
  'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
  'memories.vod.ffprobe' => '/usr/bin/ffprobe',
  'updater.secret' => '$2y$10$R77YVhcD2rSdqsrPabbQrOfqloSeREQKC6Ytj2H51wEz.49rmHS8q',
  'theme' => '',
  'defaultapp' => '',
  'app_install_overwrite' =>
  array (
    0 => 'breezedark',
    1 => 'sharerenamer',
  ),
);

The output of your Apache/nginx/system log in /var/log/____:

[Wed Oct 16 00:00:01.835631 2024] [mpm_prefork:notice] [pid 904:tid 904] AH00163: Apache/2.4.62 (Debian) configured -- resuming normal operations
[Wed Oct 16 00:00:01.835685 2024] [core:notice] [pid 904:tid 904] AH00094: Command line: '/usr/sbin/apache2'

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

2

this is your external storage where you put your data?

In such a case, I’d try to set user quotas in Nextcloud that it limits the space used and frees up occupied space (trash bin, versions, …).

I didn’t understand everything regarding your setup I think…

3

My Nextcloud Instance has a app for external storage. there are shared all folders to the seperate users. The Quota is at all users set for 1GB. I need urgent help. these is a important instance.

Thank you

4

Can you check with du --max-depth=1 -h /data the actual size the user’s folder take? If they exceed 1 GB, do they exceed it permanently (e.g. now and half an hour later)? Also if you have a user, the upload folder, are these files new, or do they date back a few days or longer?

Are your background cronjob running regularly? Go to the administration settings (top right symbol with your user name), then in the right list, choose Administration/ Basic settings. There it says when the cronjob was run last time (should be a couple of minutes).
If it does not run, some cleanup routines might not run properly.

5

Your user home directories are currently located on /var/www/nextcloud/data.

You might want to consider moving your user data directories (the above folder) entirely to your big storage device (either a new partition or… well it depends on how much you’re willing to re-organize your data).

EDIT: Simplified

6

No files are saved in the home directory. It is only saved to external storage. This means that files should actually only be on the external storage and none on the internal storage, which is currently the case. Furthermore, as already mentioned, users do not have permission to save more than 1GB in their home directory. But the strange thing is that it all worked before. But then just not anymore. We have already uploaded several TB via various desktop clients and user accounts. Why is it suddenly not like that anymore? So the specific problem is: files that are saved in the Nextcloud web interface under the external storage link are still saved locally. However, the files in the /data/username folder are cryptic and not plain text. It’s more like upload packages to me. Here is a screenshot:

image
image1838×408 41.6 KB

image
image1425×269 9.03 KB

Thank you for your help

7

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