Support System Report
Server configuration detail
Operating system: Linux 3.10.0-962.3.2.lve1.5.39.el7.x86_64 #1 SMP Thu Sep 17 06:10:33 EDT 2020 x86_64
Webserver: LiteSpeed (litespeed)
Database: mysql 10.3.25
PHP version: 7.4.12
Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, readline, Reflection, session, standard, shmop, SimpleXML, mbstring, tokenizer, xml, litespeed, i360, bcmath, dom, fileinfo, gd, imagick, intl, json, exif, memcached, mysqli, mysqlnd, PDO, pdo_mysql, pdo_sqlite, Phar, posix, soap, sockets, xmlreader, xmlwriter, xsl, zip, Zend OPcache
Nextcloud version: 20.0.5 - 20.0.5.2
Updated from an older Nextcloud/ownCloud or fresh install:
Where did you install Nextcloud from: unknown
Signing status
Integrity checker has been disabled. Integrity cannot be verified.
List of activated apps
Enabled: - accessibility: 1.6.0 - activity: 2.13.4 - admin_audit: 1.10.0 - bruteforcesettings: 2.0.1 - cloud_federation_api: 1.3.0 - comments: 1.10.0 - contactsinteraction: 1.1.0 - dashboard: 7.0.0 - dav: 1.16.2 - federatedfilesharing: 1.10.2 - federation: 1.10.1 - files: 1.15.0 - files_pdfviewer: 2.0.1 - files_rightclick: 0.17.0 - files_sharing: 1.12.2 - files_trashbin: 1.10.1 - files_versions: 1.13.0 - files_videoplayer: 1.9.0 - firstrunwizard: 2.9.0 - logreader: 2.5.0 - lookup_server_connector: 1.8.0 - nextcloud_announcements: 1.9.0 - notifications: 2.8.0 - oauth2: 1.8.0 - password_policy: 1.10.1 - photos: 1.2.3 - privacy: 1.4.0 - provisioning_api: 1.10.0 - recommendations: 0.8.0 - serverinfo: 1.10.0 - settings: 1.2.0 - sharebymail: 1.10.0 - support: 1.3.0 - survey_client: 1.8.0 - systemtags: 1.10.0 - text: 3.1.0 - theming: 1.11.0 - twofactor_backupcodes: 1.9.0 - updatenotification: 1.10.0 - user_status: 1.0.1 - viewer: 1.4.0 - weather_status: 1.0.0 - workflowengine: 2.2.0 Disabled: - encryption - files_external - user_ldap
Configuration (config/config.php)
{ "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "www.nextcloud.conram.com" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "20.0.5.2", "overwrite.cli.url": "https:\/\/www.nextcloud.conram.com", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "nc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "updater.secret": "***REMOVED SENSITIVE VALUE***", "theme": "", "loglevel": 2, "maintenance": false, "twofactor_enforced": "false", "twofactor_enforced_groups": [], "twofactor_enforced_excluded_groups": [], "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpauthtype": "LOGIN", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpauth": 1, "mail_smtpsecure": "tls", "mail_smtpport": "587", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***" }
External storages: files_external is disabled
Encryption: no
User-backends:
- OC\User\Database
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
Nextcloud is on a Webhost to which I do not have root access, I can’t modify anything backend, it needs to go via the hosting provider support.
I am unable to upload files.
Is this the first time you’ve seen this error? (Y):
try to upload any file.
The output of your Apache/nginx/system log in `/var/log/____`:
No access to that
I have disabled ModSecurity but it had no effect.