Upgraded to bullseye and now webgui won't start

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Sorry to hear you’re facing problems :slightly_frowning_face:

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): v1.46.9
Operating system and version (eg, Ubuntu 20.04): Raspbian GNU/Linux 11. 5.10.103-v7l+ (armv7l)
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.52 (Raspbian)

PHP version (eg, 7.4): PHP 7.4.28 (cli)

The issue you are facing: After trying to use the ncp-dist-upgrade command it failed and now the webgui doesn’t work. After some troubleshooting I’ve got the admin panel working again but not the webgui.

As I can access the admin panel, I wondered if there was a better solution than using the command line? Should I take a backup and start fresh?

Any help is appreciated

Is this the first time you’ve seen this error? (Y/N): Yes

I’ve had this installation running for well over a year without any issues

Steps to replicate it:

  1. Ran sudo ncp-dist-upgrade

The output of your Nextcloud log in Admin > Logging:

[ nc-previews-auto ]
Thu 10 Mar 06:25:02 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Current Nextcloud version 23.0.2.1
Available Nextcloud version 23.0.2
Nothing to update


[ nc-previews-auto ]
[ nc-limits ] (Fri 11 Mar 04:01:17 GMT 2022)
Using 3018906624B for PHP
Using 6 PHP threads
Using 955970560 memory for the database
Warning: The unit file, source configuration file or drop-ins of mariadb.service changed on disk. Run 'systemctl daemon-reload' to reload units.
System config value trusted_domains => 3 set to string localhost

System config value overwrite.cli.url set to string https://localhost/
System config value trusted_proxies => 11 set to string 127.0.0.1
System config value trusted_proxies => 12 set to string ::1
System config value trusted_proxies => 13 set to string localhost
System config value trusted_proxies => 14 set to string 127.0.0.1
✓ redis is configured
🗴 push server url is set to localhost, the push server will not be reachable from other machines
✓ push server is receiving redis messages
✓ push server can load mount info from database
✓ push server can connect to the Nextcloud server
✓ push server is a trusted proxy
✓ push server is running the same version as the app
configuration saved
Fri 11 Mar 06:25:03 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Current Nextcloud version 23.0.2.1
Available Nextcloud version 23.0.2
Nothing to update

[ nc-limits ] (Fri 11 Mar 14:58:22 GMT 2022)
Using 3018906624B for PHP
Using 6 PHP threads
Using 955970560 memory for the database

System config value trusted_domains => 3 set to string localhost
System config value overwrite.cli.url set to string https://localhost/
System config value trusted_proxies => 11 set to string 127.0.0.1
System config value trusted_proxies => 12 set to string ::1
System config value trusted_proxies => 13 set to string localhost
System config value trusted_proxies => 14 set to string 127.0.0.1
✓ redis is configured
🗴 push server url is set to localhost, the push server will not be reachable from other machines
✓ push server is receiving redis messages
✓ push server can load mount info from database
✓ push server can connect to the Nextcloud server
✓ push server is a trusted proxy
✓ push server is running the same version as the app
configuration saved
[ nc-limits ] (Fri 11 Mar 16:24:59 GMT 2022)
Using 3018903552B for PHP
grep: /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
Using 6 PHP threads
sed: can't read /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
sed: can't read /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
Using 955969536 memory for the database


[ nc-previews-auto ]
Sat 12 Mar 06:25:02 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Sun 13 Mar 06:25:02 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Mon 14 Mar 06:25:02 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Tue 15 Mar 06:25:02 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Wed 16 Mar 06:25:01 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Thu 17 Mar 06:25:01 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Fri 18 Mar 06:25:01 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Sat 19 Mar 06:25:01 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Sun 20 Mar 06:25:01 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down


[ nc-previews-auto ]
Mon 21 Mar 06:25:01 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down

[ nc-limits ] (Mon 21 Mar 15:29:58 GMT 2022)
Using 3018903552B for PHP
grep: /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
Using 6 PHP threads
sed: can't read /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
sed: can't read /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
Using 955969536 memory for the database


[ nc-previews-auto ]
Tue 22 Mar 06:25:02 GMT 2022 - Running /etc/cron.daily/ncp-autoupdate...
[ncp-update-nc]
Nextcloud is currently down

[ nc-limits ] (Tue 22 Mar 09:16:06 GMT 2022)
Using 3018903552B for PHP
grep: /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
Using 6 PHP threads
sed: can't read /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
sed: can't read /etc/php/7.3/fpm/pool.d/www.conf: No such file or directory
Using 955969536 memory for the database

[ nc-webui ] (Tue Mar 22 09:48:14 GMT 2022)
ERROR: Site ncp not properly enabled: /etc/apache2/sites-enabled/ncp.conf is a real file, not touching it
ncp-web enabled

[ nc-update-nextcloud ] (Tue Mar 22 09:49:02 GMT 2022)
Nextcloud is currently down

[ nc-update ] (Tue Mar 22 09:49:12 GMT 2022)
Downloading updates
Performing updates
Running nc-autoupdate-nc
[ nc-autoupdate-nc ] (Tue Mar 22 09:50:41 GMT 2022)
automatic Nextcloud updates enabled
automatic Nextcloud updates enabled

Update to bullseye available. Type 'sudo ncp-dist-upgrade' to upgrade
An unhandled exception has been thrown:
Doctrine\DBAL\Exception: Failed to connect to the database: An exception occurred in the driver: could not find driver in /var/www/nextcloud/lib/private/DB/Connection.php:87
Stack trace:
#0 /var/www/nextcloud/3rdparty/doctrine/dbal/src/Connection.php(1519): OC\DB\Connection->connect()
#1 /var/www/nextcloud/3rdparty/doctrine/dbal/src/Connection.php(1041): Doctrine\DBAL\Connection->getWrappedConnection()
#2 /var/www/nextcloud/lib/private/DB/Connection.php(237): Doctrine\DBAL\Connection->executeQuery()
#3 /var/www/nextcloud/3rdparty/doctrine/dbal/src/Query/QueryBuilder.php(345): OC\DB\Connection->executeQuery()
#4 /var/www/nextcloud/lib/private/DB/QueryBuilder/QueryBuilder.php(287): Doctrine\DBAL\Query\QueryBuilder->execute()
#5 /var/www/nextcloud/lib/private/AppConfig.php(344): OC\DB\QueryBuilder\QueryBuilder->execute()
#6 /var/www/nextcloud/lib/private/AppConfig.php(109): OC\AppConfig->loadConfigValues()
#7 /var/www/nextcloud/lib/private/AppConfig.php(300): OC\AppConfig->getApps()
#8 /var/www/nextcloud/lib/private/legacy/OC_App.php(972): OC\AppConfig->getValues()
#9 /var/www/nextcloud/lib/private/Server.php(692): OC_App::getAppVersions()
#10 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\Server->OC\{closure}()
#11 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(118): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#12 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#13 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#14 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#15 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(182): OC\AppFramework\Utility\SimpleContainer->get()
#16 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#17 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(114): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#18 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#19 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#20 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#21 /var/www/nextcloud/lib/private/Server.php(1079): OC\AppFramework\Utility\SimpleContainer->get()
#22 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\Server->OC\{closure}()
#23 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(118): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#24 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#25 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#26 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#27 /var/www/nextcloud/lib/private/Server.php(2040): OC\AppFramework\Utility\SimpleContainer->get()
#28 /var/www/nextcloud/lib/private/Files/View.php(118): OC\Server->getLockingProvider()
#29 /var/www/nextcloud/lib/private/Server.php(439): OC\Files\View->__construct()
#30 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\Server->OC\{closure}()
#31 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(118): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#32 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#33 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#34 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#35 /var/www/nextcloud/lib/private/Server.php(1403): OC\AppFramework\Utility\SimpleContainer->get()
#36 /var/www/nextcloud/lib/base.php(594): OC\Server->boot()
#37 /var/www/nextcloud/lib/base.php(1087): OC::init()
#38 /var/www/nextcloud/console.php(48): require_once('/var/www/nextcl...')
#39 /var/www/nextcloud/occ(11): require_once('/var/www/nextcl...')
#40 {main}ls: cannot access '/etc/php/7.3/fpm/conf.d/*-opcache.ini': No such file or directory
ls: cannot access '/etc/php/7.3/cli/conf.d/*-opcache.ini': No such file or directory
NextCloudPi updated to version v1.46.9

[ nc-automount ] (Tue Mar 22 09:51:50 GMT 2022)
automount enabled

[ nc-datadir ] (Tue Mar 22 09:52:05 GMT 2022)
Error reading data directory. Is NextCloud running and configured?

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


<?php
$CONFIG = array (
  'passwordsalt' => REMOVED,
  'secret' => REMOVED,
  'trusted_domains' =>
  array (
    0 => 'localhost',
    5 => 'nextcloudpi.local',
    7 => 'nextcloudpi',
    8 => 'nextcloudpi.lan',
    11 => 'REMOVED',
    1 => '192.168.1.33',
    3 => 'localhost',
    '' => 'localhost',
    14 => 'nextcloudpi',
  ),
  'datadirectory' => '/media/NextcloudDrive/ncdata',
  'dbtype' => 'mysql',
  'version' => '23.0.2.1',
  'overwrite.cli.url' => 'https://localhost/',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'ncadmin',
  'dbpassword' => 'REMOVED',
  'installed' => true,
  'instanceid' => 'oc1njr7k29sp',
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => '/var/run/redis/redis.sock',
    'port' => 0,
    'timeout' => 0.0,
    'password' => 'REMOVED',
  ),
  'tempdirectory' => '/media/NextcloudDrive/ncdata/tmp',
  'mail_smtpmode' => 'sendmail',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_from_address' => 'admin',
  'mail_domain' => 'ownyourbits.com',
  'preview_max_x' => '2048',
  'preview_max_y' => '2048',
  'jpeg_quality' => '60',
  'overwriteprotocol' => 'https',
  'maintenance' => true,
  'logfile' => '/media/NextcloudDrive/ncdata/nextcloud.log',
  'loglevel' => '2',
  'log_type' => 'file',
  'data-fingerprint' => 'REMOVED',
  'trusted_proxies' =>
  array (
    11 => '127.0.0.1',
    12 => '::1',
    13 => 'localhost',
    14 => '127.0.0.1',
  ),
);

The output of your Apache/nginx/system log in /var/log/____:



[Tue Mar 22 09:59:51.732976 2022] [authz_host:error] [pid 9759] [client 192.168.1.35:57887] AH01753: access check of 'localhost' to /img/info-white.svg failed, reason: unable to get the remote host name, referer: https://192.168.1.33:4443/css/ncp.css
[Tue Mar 22 09:59:51.738512 2022] [authz_host:error] [pid 11444] [client 192.168.1.35:57885] AH01753: access check of 'localhost' to /img/files.svg failed, reason: unable to get the remote host name, referer: https://192.168.1.33:4443/css/ncp.css
[Tue Mar 22 09:59:51.865154 2022] [authz_host:error] [pid 11444] [client 192.168.1.35:57885] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Tue Mar 22 09:59:51.865216 2022] [authz_host:error] [pid 11283] [client 192.168.1.35:57889] AH01753: access check of 'localhost' to /img/favicon.png failed, reason: unable to get the remote host name
[Tue Mar 22 09:59:51.899111 2022] [authz_host:error] [pid 11283] [client 192.168.1.35:57889] AH01753: access check of 'localhost' to /ncp-output.php failed, reason: unable to get the remote host name
[Tue Mar 22 10:00:00.508147 2022] [authz_host:error] [pid 11444] [client 192.168.1.35:57885] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Tue Mar 22 10:00:02.646515 2022] [authz_host:error] [pid 11444] [client 192.168.1.35:57885] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Tue Mar 22 10:00:02.698929 2022] [authz_host:error] [pid 11440] [client 192.168.1.35:57891] AH01753: access check of 'localhost' to /img/delete.svg failed, reason: unable to get the remote host name
[Tue Mar 22 10:04:46.704018 2022] [authz_host:error] [pid 12295] [client 192.168.1.35:57902] AH01753: access check of 'localhost' to /img/info.svg failed, reason: unable to get the remote host name, referer: https://192.168.1.33:4443/css/ncp.css
[Tue Mar 22 10:04:48.844992 2022] [authz_host:error] [pid 12295] [client 192.168.1.35:57902] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Tue Mar 22 10:04:50.973735 2022] [authz_host:error] [pid 12295] [client 192.168.1.35:57902] AH01753: access check of 'localhost' to /img/red-circle.svg failed, reason: unable to get the remote host name, referer: https://192.168.1.33:4443/css/ncp.css
[Tue Mar 22 10:05:19.062160 2022] [authz_host:error] [pid 6964] [client 192.168.1.35:57905] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Tue Mar 22 10:05:20.539193 2022] [authz_host:error] [pid 6964] [client 192.168.1.35:57905] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Tue Mar 22 10:05:20.601314 2022] [authz_host:error] [pid 11442] [client 192.168.1.35:57907] AH01753: access check of 'localhost' to /img/green-circle.svg failed, reason: unable to get the remote host name, referer: https://192.168.1.33:4443/css/ncp.css
[Tue Mar 22 10:05:22.379141 2022] [mpm_prefork:notice] [pid 4278] AH00171: Graceful restart requested, doing restart
[Tue Mar 22 10:05:22.420679 2022] [ssl:warn] [pid 4278] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Tue Mar 22 10:05:22.420964 2022] [ssl:error] [pid 4278] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: 19B80E68607BE391958A05713CC8A8A67A5498FA / notbefore: Dec 20 22:50:35 2019 GMT / notafter: Dec 17 22:50:35 2029 GMT]
[Tue Mar 22 10:05:22.421002 2022] [ssl:error] [pid 4278] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Tue Mar 22 10:05:22.421112 2022] [http2:warn] [pid 4278] AH10034: The mpm module (prefork.c) is not supported by mod_http2. The mpm determines how things are processed in your server. HTTP/2 has more demands in this regard and the currently selected mpm will just not do. This is an advisory warning. Y>
[Tue Mar 22 10:05:22.452854 2022] [mpm_prefork:notice] [pid 4278] AH00163: Apache/2.4.52 (Raspbian) OpenSSL/1.1.1k configured -- resuming normal operations
[Tue Mar 22 10:05:22.452901 2022] [core:notice] [pid 4278] AH00094: Command line: '/usr/sbin/apache2'