Nextcloud version (eg, 20.0.5): 23.0.7
Operating system and version (eg, Ubuntu 20.04): Debian 4.19.67-2
Apache or nginx version (eg, Apache 2.4.25): nginx/1.14.2
PHP version (eg, 7.4): 7.3
The issue you are facing:
Since upgrading, Nextcloud runs very, very slowly.
A simple opening of the home directory opens the following urls (amongst many others - these are the slowest) - times in seconds after each one:
- ocs/v2.php/apps/text/workspace?path=%2F (10.25s)
- /remote.php/dav/files/ddat/ (9.9s)
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
There is nothing in the nextcloud log for the time the page load was happening.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
$CONFIG = array (
'passwordsalt' => 'removed',
'secret' => 'removed',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'removed',
2 => 'removed',
),
'datadirectory' => '/data/nextcloud/ncdata',
'dbtype' => 'mysql',
'version' => '23.0.7.2',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => 'removed',
'installed' => true,
'instanceid' => 'oco7zw7q011j',
'activity_expire_days' => 1,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.0,
'password' => '',
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\APCu',
'mail_from_address' => 'ddat+cloud',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'removed',
'mail_smtphost' => '127.0.0.1',
'mail_smtpport' => '25',
'maintenance' => false,
'default_locale' => 'en_GB',
'default_language' => 'en-GB',
'defaultapp' => 'files',
'loglevel' => 2,
'updater.release.channel' => 'stable',
'theme' => '',
'app_install_overwrite' =>
array (
0 => 'calendar',
1 => 'socialogin',
),
'simpleSignUpLink.shown' => false,
'sort_groups_by_name' => true,
'mysql.utf8mb4' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
Nothing here for the time period
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Nothing here
We have 5026 users (all with quota 0 and no files), and 772 group folders (the users each belong to 1 or more groups, where they can access files).
We are running on a (virtual) server assigned 16 cpus and 48GB RAM.
We are using nginx. The config file is:
upstream php-handler {
server unix:/var/run/php/php7.3-fpm.sock;
}
server {
listen 443 ssl http2;
server_name cloud.removed;
error_log /var/log/nginx/cloud.error.log;
access_log /var/log/nginx/cloud.access.log;
ssl_session_cache builtin:1000 shared:SSL:10m;
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
ssl_ciphers HIGH:!aNULL:!eNULL:!EXPORT:!CAMELLIA:!3DES:!MD5:!PSK:!RC4;
ssl_prefer_server_ciphers on;
add_header Strict-Transport-Security "max-age=31536000; includeSubDomains" always;
error_page 502 503 /custom_50x.html;
location = /custom_50x.html {
root /var/www/html;
internal;
}
client_max_body_size 512M;
fastcgi_buffers 64 64k;
fastcgi_buffer_size 64k;
gzip on;
gzip_vary on;
gzip_comp_level 4;
gzip_min_length 256;
gzip_proxied expired no-cache no-store private no_last_modified no_etag auth;
gzip_types application/atom+xml application/javascript application/json application/ld+json application/manifest+json application/rss+xml application/vnd.geo+json application/vnd.ms-fontobject application/x-font-ttf application/x-web-app-manifest+json application/xhtml+xml application/xml font/opentype image/bmp image/svg+xml image/x-icon text/cache-manifest text/css text/plain text/vcard text/vnd.rim.location.xloc text/vtt text/x-component text/x-cross-domain-policy;
add_header Referrer-Policy "no-referrer" always;
add_header X-Content-Type-Options "nosniff" always;
add_header X-Download-Options "noopen" always;
add_header X-Frame-Options "SAMEORIGIN" always;
add_header X-Permitted-Cross-Domain-Policies "none" always;
add_header X-Robots-Tag "none" always;
add_header X-XSS-Protection "1; mode=block" always;
fastcgi_hide_header X-Powered-By;
root /data/nextcloud/html;
index index.php index.html /index.php$request_uri;
expires 1m;
location = / {
if ( $http_user_agent ~ ^DavClnt ) {
return 302 /remote.php/webdav/$is_args$args;
}
}
location = /robots.txt {
allow all;
log_not_found off;
access_log off;
}
location ^~ /.well-known {
rewrite ^/\.well-known/host-meta\.json /public.php?service=host-meta-json last;
rewrite ^/\.well-known/host-meta /public.php?service=host-meta last;
rewrite ^/\.well-known/webfinger /public.php?service=webfinger last;
rewrite ^/\.well-known/nodeinfo /public.php?service=nodeinfo last;
location = /.well-known/carddav { return 301 /remote.php/dav/; }
location = /.well-known/caldav { return 301 /remote.php/dav/; }
try_files $uri $uri/ =404;
}
location ~ ^/(?:build|tests|config|lib|3rdparty|templates|data)(?:$|/) { return 404; }
location ~ ^/(?:\.|autotest|occ|issue|indie|db_|console) { return 404; }
location ~ \.php(?:$|/) {
fastcgi_split_path_info ^(.+?\.php)(/.*)$;
set $path_info $fastcgi_path_info;
try_files $fastcgi_script_name =404;
include fastcgi_params;
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
fastcgi_param PATH_INFO $path_info;
fastcgi_param HTTPS on;
fastcgi_param modHeadersAvailable true; # Avoid sending the security headers twice
fastcgi_param front_controller_active true; # Enable pretty urls
fastcgi_pass php-handler;
fastcgi_intercept_errors on;
fastcgi_request_buffering off;
}
location ~ \.(?:css|js|svg|gif)$ {
try_files $uri /index.php$request_uri;
expires 6M; # Cache-Control policy borrowed from `.htaccess`
access_log off; # Optional: Don't log access to assets
}
location ~ \.woff2?$ {
try_files $uri /index.php$request_uri;
expires 7d; # Cache-Control policy borrowed from `.htaccess`
access_log off; # Optional: Don't log access to assets
}
location / {
try_files $uri $uri/ /index.php$request_uri;
}
ssl_certificate /etc/letsencrypt/live/cloud.removed/fullchain.pem; # managed by Certbot
ssl_certificate_key /etc/letsencrypt/live/cloud.removed/privkey.pem; # managed by Certbot
}
server {
listen 80;
listen [::]:80;
server_name cloud.removed;
root /var/www/html;
return 301 https://$host$request_uri;
}
Any clues where I should look for the problem? Any idea who we could employ to fix it?