There is an issue template when you open a new topic. This way, you don’t forget to put important information like logfiles. Like this, it is difficult to help. Just note that NC 16 requires a php version >7.0!
Sorry, i missed giving detailed information.
I found this template somewhere in the forum, hope it is the right one and contains the necessary information.
Steps to reproduce
running php updater.phar
Expected behaviour
Functioning NC 16.0.9.2
Actual behaviour
NC 16.0.9.2 installation not showing files in the browser. Also no App-Buttons are visible in the header-bar.
Server configuration
Operating system : Ubuntu 18.04.4
Web server: Apache/2.4.29
Database: mysql Ver 14.14 Distrib 5.7.29, for Linux (x86_64) using EditLine wrapper
PHP version: PHP 7.2.24-0ubuntu0.18.04.3
Nextcloud version: Update to 16.0.9.2
Updated from an older Nextcloud/ownCloud or fresh install: update from 15.0.14
Where did you install Nextcloud from: official sources
i’d say that calls for a sudo -u www-data php occ upgrade in your nextcloud installation directory. (note that “www-data” marks the webuser… could be that you have defined a different one for that purpose… so pls check for who owns installation-directory)
here is the console output of running sudo -u www-data php updater.phar
Nextcloud Updater - version: v15.0.7-4-ged74b90
Current version is 15.0.14.
Update to Nextcloud 16.0.9 available. (channel: "stable")
Following file will be downloaded automatically: https://download.nextcloud.com/server/releases/nextcloud-16.0.9.zip
Steps that will be executed:
[ ] Check for expected files
[ ] Check for write permissions
[ ] Create backup
[ ] Downloading
[ ] Verify integrity
[ ] Extracting
[ ] Enable maintenance mode
[ ] Replace entry points
[ ] Delete old files
[ ] Move new files in place
[ ] Done
Start update? [y/N] y
Info: Pressing Ctrl-C will finish the currently running step and then stops the updater.
[✔] Check for expected files
[✔] Check for write permissions
[✔] Create backup
[✔] Downloading
[✔] Verify integrity
[✔] Extracting
[✔] Enable maintenance mode
[✔] Replace entry points
[✔] Delete old files
[✔] Move new files in place
[✔] Done
Update of code successful.
Should the "occ upgrade" command be executed? [Y/n]
Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
2020-03-25T04:34:25+00:00 Set log level to debug
2020-03-25T04:34:25+00:00 Repair step: Repair MySQL collation
2020-03-25T04:34:25+00:00 Repair info: All tables already have the correct collation -> nothing to do
2020-03-25T04:34:25+00:00 Repair step: Repair SQLite autoincrement
2020-03-25T04:34:25+00:00 Repair step: Copy data from accounts table when migrating from ownCloud
2020-03-25T04:34:25+00:00 Repair step: Drop account terms table when migrating from ownCloud
2020-03-25T04:34:25+00:00 Updating database schema
2020-03-25T04:34:27+00:00 Updated database
2020-03-25T04:34:27+00:00 Disabled incompatible app: calendar
2020-03-25T04:34:27+00:00 Disabled incompatible app: end_to_end_encryption
2020-03-25T04:34:27+00:00 Disabled incompatible app: files_trackdownloads
2020-03-25T04:34:27+00:00 Disabled incompatible app: groupfolders
2020-03-25T04:34:27+00:00 Disabled incompatible app: twofactor_admin
2020-03-25T04:34:27+00:00 Updating <accessibility> ...
2020-03-25T04:34:27+00:00 Updated <accessibility> to 1.2.0
2020-03-25T04:34:27+00:00 Updating <federatedfilesharing> ...
2020-03-25T04:34:27+00:00 Updated <federatedfilesharing> to 1.6.0
2020-03-25T04:34:27+00:00 Updating <files_pdfviewer> ...
2020-03-25T04:34:27+00:00 Updated <files_pdfviewer> to 1.5.0
2020-03-25T04:34:27+00:00 Updating <files_texteditor> ...
2020-03-25T04:34:27+00:00 Updated <files_texteditor> to 2.8.0
2020-03-25T04:34:27+00:00 Updating <files_videoplayer> ...
2020-03-25T04:34:27+00:00 Updated <files_videoplayer> to 1.5.0
2020-03-25T04:34:27+00:00 Updating <gallery> ...
2020-03-25T04:34:27+00:00 Updated <gallery> to 18.3.0
2020-03-25T04:34:27+00:00 Updating <logreader> ...
2020-03-25T04:34:28+00:00 Updated <logreader> to 2.1.0
2020-03-25T04:34:28+00:00 Updating <password_policy> ...
2020-03-25T04:34:28+00:00 Updated <password_policy> to 1.6.0
2020-03-25T04:34:28+00:00 Updating <provisioning_api> ...
2020-03-25T04:34:28+00:00 Updated <provisioning_api> to 1.6.0
2020-03-25T04:34:28+00:00 Updating <serverinfo> ...
2020-03-25T04:34:28+00:00 Updated <serverinfo> to 1.6.0
2020-03-25T04:34:28+00:00 Updating <survey_client> ...
2020-03-25T04:34:28+00:00 Updated <survey_client> to 1.4.0
2020-03-25T04:34:28+00:00 Updating <twofactor_backupcodes> ...
2020-03-25T04:34:28+00:00 Repair step: Add background job to check for backup codes
2020-03-25T04:34:28+00:00 Updated <twofactor_backupcodes> to 1.5.0
2020-03-25T04:34:28+00:00 Updating <updatenotification> ...
2020-03-25T04:34:28+00:00 Updated <updatenotification> to 1.6.0
2020-03-25T04:34:28+00:00 Updating <federation> ...
2020-03-25T04:34:28+00:00 Updated <federation> to 1.6.0
2020-03-25T04:34:28+00:00 Updating <lookup_server_connector> ...
2020-03-25T04:34:28+00:00 Updated <lookup_server_connector> to 1.4.0
2020-03-25T04:34:28+00:00 Updating <oauth2> ...
2020-03-25T04:34:29+00:00 Repair step: Update OAuth token expiration times
2020-03-25T04:34:29+00:00 Updated <oauth2> to 1.4.2
2020-03-25T04:34:29+00:00 Updating <files> ...
2020-03-25T04:34:29+00:00 Updated <files> to 1.11.0
2020-03-25T04:34:29+00:00 Updating <activity> ...
2020-03-25T04:34:30+00:00 Updated <activity> to 2.9.1
2020-03-25T04:34:30+00:00 Updating <cloud_federation_api> ...
2020-03-25T04:34:30+00:00 Updated <cloud_federation_api> to 0.2.0
2020-03-25T04:34:30+00:00 Updating <dav> ...
2020-03-25T04:34:30+00:00 Repair step: Fix component of birthday calendars
2020-03-25T04:34:30+00:00 Repair info: 1 birthday calendars updated.
2020-03-25T04:34:30+00:00 Repair step: Regenerating birthday calendars to use new icons and fix old birthday events without year
2020-03-25T04:34:30+00:00 Repair info: Adding background jobs to regenerate birthday calendar
2020-03-25T04:34:30+00:00 Repair step: Fix broken values of calendar objects
2020-03-25T04:34:30+00:00 Fix broken values of calendar objects
2020-03-25T04:34:30+00:00
2020-03-25T04:34:30+00:00 Starting ...
0/0 [>-] 0%2020-03-25T04:34:30+00:00
2020-03-25T04:34:30+00:00 Repair step: Registering building of calendar search index as background job
2020-03-25T04:34:30+00:00 Repair info: Repair step already executed
2020-03-25T04:34:30+00:00 Repair step: Registering background jobs to update cache for webcal calendars
2020-03-25T04:34:30+00:00 Repair info: Added 0 background jobs to update webcal calendars
2020-03-25T04:34:30+00:00 Repair step: Clean up orphan event and contact data
2020-03-25T04:34:30+00:00 Repair info: 0 events without a calendar have been cleaned up
2020-03-25T04:34:30+00:00 Repair info: 0 properties without an events have been cleaned up
2020-03-25T04:34:30+00:00 Repair info: 0 changes without a calendar have been cleaned up
2020-03-25T04:34:30+00:00 Repair info: 0 cached events without a calendar subscription have been cleaned up
2020-03-25T04:34:30+00:00 Repair info: 0 changes without a calendar subscription have been cleaned up
2020-03-25T04:34:30+00:00 Repair info: 0 contacts without an addressbook have been cleaned up
2020-03-25T04:34:30+00:00 Repair info: 0 properties without a contact have been cleaned up
2020-03-25T04:34:30+00:00 Repair info: 0 changes without an addressbook have been cleaned up
2020-03-25T04:34:30+00:00 Repair step: Remove activity entries of private events
2020-03-25T04:34:30+00:00 Repair info: Removed 0 activity entries
2020-03-25T04:34:30+00:00 Updated <dav> to 1.9.2
2020-03-25T04:34:30+00:00 Updating <files_sharing> ...
2020-03-25T04:34:30+00:00 Repair step: Fix the share type of guest shares when migrating from ownCloud
2020-03-25T04:34:30+00:00 Repair step: Copy the share password into the dedicated column
2020-03-25T04:34:30+00:00 Updated <files_sharing> to 1.8.0
2020-03-25T04:34:30+00:00 Updating <files_trashbin> ...
2020-03-25T04:34:31+00:00 Updated <files_trashbin> to 1.6.0
2020-03-25T04:34:31+00:00 Updating <files_versions> ...
2020-03-25T04:34:31+00:00 Updated <files_versions> to 1.9.0
2020-03-25T04:34:31+00:00 Updating <sharebymail> ...
2020-03-25T04:34:31+00:00 Updated <sharebymail> to 1.6.0
2020-03-25T04:34:31+00:00 Updating <workflowengine> ...
2020-03-25T04:34:31+00:00 Updated <workflowengine> to 1.6.0
2020-03-25T04:34:31+00:00 Updating <admin_audit> ...
2020-03-25T04:34:31+00:00 Updated <admin_audit> to 1.6.0
2020-03-25T04:34:31+00:00 Updating <comments> ...
2020-03-25T04:34:31+00:00 Updated <comments> to 1.6.0
2020-03-25T04:34:31+00:00 Updating <firstrunwizard> ...
2020-03-25T04:34:31+00:00 Updated <firstrunwizard> to 2.5.0
2020-03-25T04:34:31+00:00 Updating <nextcloud_announcements> ...
2020-03-25T04:34:31+00:00 Updated <nextcloud_announcements> to 1.5.0
2020-03-25T04:34:31+00:00 Updating <notifications> ...
2020-03-25T04:34:32+00:00 Updated <notifications> to 2.4.1
2020-03-25T04:34:32+00:00 Updating <systemtags> ...
2020-03-25T04:34:32+00:00 Updated <systemtags> to 1.6.0
2020-03-25T04:34:32+00:00 Updating <theming> ...
2020-03-25T04:34:32+00:00 Updated <theming> to 1.7.0
2020-03-25T04:34:32+00:00 Checking for update of app accessibility in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "accessibility" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app activity in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "activity" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app admin_audit in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "admin_audit" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app cloud_federation_api in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "cloud_federation_api" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app comments in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "comments" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app dav in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "dav" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app deck in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "deck" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app federatedfilesharing in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "federatedfilesharing" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app federation in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "federation" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app files in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "files" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app files_pdfviewer in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "files_pdfviewer" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app files_sharing in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "files_sharing" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app files_texteditor in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "files_texteditor" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app files_trashbin in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "files_trashbin" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app files_versions in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "files_versions" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app files_videoplayer in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "files_videoplayer" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app firstrunwizard in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "firstrunwizard" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app forms in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "forms" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app gallery in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "gallery" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app logreader in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "logreader" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app lookup_server_connector in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "lookup_server_connector" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app nextcloud_announcements in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "nextcloud_announcements" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app notifications in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "notifications" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app oauth2 in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "oauth2" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app password_policy in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "password_policy" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app provisioning_api in appstore
2020-03-25T04:34:33+00:00 Checked for update of app "provisioning_api" in appstore
2020-03-25T04:34:33+00:00 Checking for update of app quicknotes in appstore
2020-03-25T04:34:33+00:00 Update app quicknotes from appstore
2020-03-25T04:34:34+00:00 Checked for update of app "quicknotes" in appstore
2020-03-25T04:34:34+00:00 Checking for update of app richdocuments in appstore
2020-03-25T04:34:34+00:00 Checked for update of app "richdocuments" in appstore
2020-03-25T04:34:34+00:00 Checking for update of app serverinfo in appstore
2020-03-25T04:34:34+00:00 Checked for update of app "serverinfo" in appstore
2020-03-25T04:34:34+00:00 Checking for update of app sharebymail in appstore
2020-03-25T04:34:34+00:00 Checked for update of app "sharebymail" in appstore
2020-03-25T04:34:34+00:00 Checking for update of app support in appstore
2020-03-25T04:34:34+00:00 Checked for update of app "support" in appstore
2020-03-25T04:34:34+00:00 Checking for update of app survey_client in appstore
2020-03-25T04:34:34+00:00 Checked for update of app "survey_client" in appstore
2020-03-25T04:34:34+00:00 Checking for update of app systemtags in appstore
2020-03-25T04:34:34+00:00 Checked for update of app "systemtags" in appstore
2020-03-25T04:34:34+00:00 Checking for update of app tasks in appstore
2020-03-25T04:34:34+00:00 Update app tasks from appstore
2020-03-25T04:34:35+00:00 Checked for update of app "tasks" in appstore
2020-03-25T04:34:35+00:00 Checking for update of app theming in appstore
2020-03-25T04:34:35+00:00 Checked for update of app "theming" in appstore
2020-03-25T04:34:35+00:00 Checking for update of app twofactor_backupcodes in appstore
2020-03-25T04:34:35+00:00 Checked for update of app "twofactor_backupcodes" in appstore
2020-03-25T04:34:35+00:00 Checking for update of app twofactor_gateway in appstore
2020-03-25T04:34:35+00:00 Update app twofactor_gateway from appstore
2020-03-25T04:34:38+00:00 Checked for update of app "twofactor_gateway" in appstore
2020-03-25T04:34:38+00:00 Checking for update of app twofactor_totp in appstore
2020-03-25T04:34:38+00:00 Update app twofactor_totp from appstore
2020-03-25T04:34:40+00:00 Checked for update of app "twofactor_totp" in appstore
2020-03-25T04:34:40+00:00 Checking for update of app updatenotification in appstore
2020-03-25T04:34:40+00:00 Checked for update of app "updatenotification" in appstore
2020-03-25T04:34:40+00:00 Checking for update of app workflowengine in appstore
2020-03-25T04:34:40+00:00 Checked for update of app "workflowengine" in appstore
2020-03-25T04:34:40+00:00 Checking for update of app calendar in appstore
2020-03-25T04:34:40+00:00 Update app calendar from appstore
2020-03-25T04:34:41+00:00 Checked for update of app "calendar" in appstore
2020-03-25T04:34:41+00:00 Checking for update of app end_to_end_encryption in appstore
2020-03-25T04:34:41+00:00 Update app end_to_end_encryption from appstore
2020-03-25T04:34:43+00:00 Checked for update of app "end_to_end_encryption" in appstore
2020-03-25T04:34:43+00:00 Checking for update of app files_trackdownloads in appstore
2020-03-25T04:34:43+00:00 Update app files_trackdownloads from appstore
2020-03-25T04:34:44+00:00 Checked for update of app "files_trackdownloads" in appstore
2020-03-25T04:34:44+00:00 Checking for update of app groupfolders in appstore
2020-03-25T04:34:44+00:00 Update app groupfolders from appstore
2020-03-25T04:34:50+00:00 Checked for update of app "groupfolders" in appstore
2020-03-25T04:34:50+00:00 Checking for update of app twofactor_admin in appstore
2020-03-25T04:34:50+00:00 Update app twofactor_admin from appstore
2020-03-25T04:34:51+00:00 Checked for update of app "twofactor_admin" in appstore
2020-03-25T04:34:52+00:00 Repair step: Repair MySQL collation
2020-03-25T04:34:52+00:00 Repair info: All tables already have the correct collation -> nothing to do
2020-03-25T04:34:52+00:00 Repair step: Repair mime types
2020-03-25T04:34:52+00:00 Repair step: Clean tags and favorites
2020-03-25T04:34:52+00:00 Repair info: 0 tags of deleted users have been removed.
2020-03-25T04:34:52+00:00 Repair info: 0 tags for delete files have been removed.
2020-03-25T04:34:52+00:00 Repair info: 0 tag entries for deleted tags have been removed.
2020-03-25T04:34:52+00:00 Repair info: 0 tags with no entries have been removed.
2020-03-25T04:34:52+00:00 Repair step: Repair invalid shares
2020-03-25T04:34:52+00:00 Repair step: Remove shares of a users root folder
2020-03-25T04:34:52+00:00 Repair step: Move .step file of updater to backup location
2020-03-25T04:34:52+00:00 Repair info: .step file exists
2020-03-25T04:34:52+00:00 Repair info: .step-previous-update removed
2020-03-25T04:34:52+00:00 Repair info: .step file moved to .step-previous-update
2020-03-25T04:34:52+00:00 Repair step: Fix potential broken mount points
2020-03-25T04:34:52+00:00 Repair info: No mounts updated
2020-03-25T04:34:52+00:00 Repair step: Repair invalid paths in file cache
2020-03-25T04:34:52+00:00 Repair step: Add log rotate job
2020-03-25T04:34:52+00:00 Repair step: Clear frontend caches
2020-03-25T04:34:52+00:00 Repair info: Image cache cleared
2020-03-25T04:34:52+00:00 Repair info: SCSS cache cleared
2020-03-25T04:34:53+00:00 Repair info: JS cache cleared
2020-03-25T04:34:53+00:00 Repair step: Clear every generated avatar on major updates
2020-03-25T04:34:53+00:00 Repair step: Add preview background cleanup job
2020-03-25T04:34:53+00:00 Repair step: Queue a one-time job to cleanup old backups of the updater
2020-03-25T04:34:53+00:00 Repair step: Repair pending cron jobs
2020-03-25T04:34:53+00:00 Repair info: No need to repair pending cron jobs.
2020-03-25T04:34:53+00:00 Repair step: Extract the vcard uid and store it in the db
2020-03-25T04:34:53+00:00 Repair step: Cleanup invalid photocache files for carddav
2020-03-25T04:34:53+00:00 Repair step: Add background job to cleanup login flow v2 tokens
2020-03-25T04:34:53+00:00 Repair step: Remove potentially over exposing share links
2020-03-25T04:34:53+00:00 Repair info: No need to remove link shares.
2020-03-25T04:34:53+00:00 Repair step: Clear access cache of projects
2020-03-25T04:34:53+00:00 Repair step: Cleanup cypress files from viewer app
2020-03-25T04:34:55+00:00 Starting code integrity check...
2020-03-25T04:34:58+00:00 Finished code integrity check
2020-03-25T04:34:58+00:00 Update successful
2020-03-25T04:34:58+00:00 Maintenance mode is kept active
2020-03-25T04:34:58+00:00 Reset log level
Keep maintenance mode active? [y/N] y
Maintenance mode kept active
it results in the same but i figured the apps are available hidden in a “… More” - dropdown. (defunct)
no files are visible in the browser (firefox 74 on macos that is)