# Upgrade from 32.0.10 to 32.0.14 fails with write permission ploblem

**URL:** <https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607>\
**Category:** ℹ️ Support\
**Tags:** update\_problems, nc32, app\_api, hosting, groupfolders-app, onlyoffice\
**Created:** [August 26, 2026, 5:00pm UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607 "2026-08-26T17:00:11Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![davide](https://help.nextcloud.com/user_avatar/help.nextcloud.com/davide/32/493_2.png) [@davide](https://help.nextcloud.com/u/davide)\
**Post date:** [August 26, 2026, 5:00pm UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/1 "2026-08-26T17:00:12Z")

</div>

> ****
>

## The Basics

- Nextcloud Server version _(e.g., 29.x.x)_:
  - `32.0.10`

- Operating system and version _(e.g., Ubuntu 24.04)_:
  - Linux [ssh01.cluster126.gra.hosting.ovh.net](http://ssh01.cluster126.gra.hosting.ovh.net) 6.18.42-ovh-vps-grsec-zfs+ #1 SMP PREEMPT\_DYNAMIC Wed Aug 5 15:59:48 CEST 2026 x86\_64 GNU/Linux

- Web server and version _(e.g, Apache 2.4.25)_:
  - `replace me`

- Reverse proxy and version \_(e.g. nginx 1.27.2)
  - `replace me`

- PHP version _(e.g, 8.3)_:
  - `8.4`

- Is this the first time you’ve seen this error? (Yes / No):
  - `yes`

- When did this problem seem to first start?
  - `just trying to upgrade via web interface`

- Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_
  - `tar gz archive`

- Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_
  - `NO`

### Summary of the issue you are facing:

trying to upgrade from 32.0.10 to 32.0.14 step 3 of the update process (Check for write permissions) gives this error:

```auto
Check for write permissions
The following places can not be written to:

    python3
    python
    python
    python3
    python
    python3

```

### Steps to replicate it (hint: details matter!):

1. go to web update interface

2. start update

3. step 3 is as described above

### Log entries

#### Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the _Copy raw_ option from _Administration settings-\>Logging_ screen or from your `nextcloud.log` located in your data directory). Feel free to use a pastebin/gist service if necessary.

```auto
no related logs

```

#### Web Browser

If the problem is related to the Web interface, open your browser inspector _Console_ and _Network_ tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

```auto
nothing relevant 

```

#### Web server / Reverse Proxy

The output of your Apache/nginx/system log in `/var/log/ ____ `:

```auto
PASTE HERE

```

### Configuration

#### Nextcloud

The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!):

```auto
{
    "system": {
        "passwordsalt": " ***REMOVED SENSITIVE VALUE***",
        "secret": " ***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "amilcare.iuse.it"
        ],
        "overwriteprotocol": "https",
        "datadirectory": " ***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/amilcare.iuse.it",
        "dbtype": "mysql",
        "version": "32.0.10.1",
        "dbname": " ***REMOVED SENSITIVE VALUE***",
        "dbhost": " ***REMOVED SENSITIVE VALUE***",
        "dbtableprefix": "oc_",
        "dbuser": " ***REMOVED SENSITIVE VALUE***",
        "dbpassword": " ***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "installed": true,
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_from_address": " ***REMOVED SENSITIVE VALUE***",
        "mail_domain": " ***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": " ***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": " ***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": " ***REMOVED SENSITIVE VALUE***",
        "loglevel": 3,
        "maintenance": false,
        "theme": "",
        "htaccess.RewriteBase": "\/",
        "updater.release.channel": "stable",
        "has_rebuilt_cache": true,
        "app_install_overwrite": [
            "sharerenamer",
            "dropit",
            "impersonate",
            "talk_simple_poll",
            "sharingpath",
            "richdocuments",
            "files_texteditor",
            "files_markdown",
            "llm"
        ],
        "updater.secret": " ***REMOVED SENSITIVE VALUE***",
        "instanceid": " ***REMOVED SENSITIVE VALUE***",
        "maintenance_window_start": 1,
        "dav": {
            "chunked_upload": true,
            "chunked_upload_deleted_files": true,
            "chunked_upload_deleted_files_max_age": 604800,
            "browser": true
        },
        "log_rotate_size": 104857600,
        "log_max_history": 5
    }
}

```

#### Apps

The output of `occ app:list` (if possible).

```auto
Enabled:

admin_audit: 1.22.0

calendar: 6.5.4

cloud_federation_api: 1.16.0

contacts: 8.3.19

dashboard: 7.12.0

dav: 1.34.2

event_update_notification: 2.8.0

federatedfilesharing: 1.22.0

files: 2.4.0

files_linkeditor: 1.1.26

files_markdown: 2.4.1

files_pdfviewer: 5.0.0

files_reminders: 1.5.0

files_sharing: 1.24.1

files_texteditor: 2.15.1

files_trashbin: 1.22.0

files_versions: 1.25.0

impersonate: 3.0.1

logcleaner: 1.5.9

logreader: 5.0.0

lookup_server_connector: 1.20.0

mail: 5.11.3

nextcloud_announcements: 4.0.0

notifications: 5.0.0

oauth2: 1.20.0

passwords: 2026.7.20

profile: 1.1.0

provisioning_api: 1.22.0

richdocuments: 9.2.1

serverinfo: 4.0.0

settings: 1.15.1

sharebymail: 1.22.0

spreed: 22.0.17

tasks: 0.18.1

text: 6.0.2

theming: 2.7.0

thesearchpage: 2.3.1

twofactor_backupcodes: 1.21.0

updatenotification: 1.22.0

viewer: 5.0.0

workflowengine: 2.14.0
Disabled:

activity: 5.0.0 (installed 5.0.0)

announcementcenter: 7.5.0 (installed 7.5.0)

app_api: 32.0.0 (installed 4.0.6)

backup: 1.4.0 (installed 1.4.0)

bookmarks: 16.2.6 (installed 16.2.6)

bruteforcesettings: 5.0.0 (installed 3.0.0)

calendar_resource_management: 0.12.2 (installed 0.12.2)

circles: 32.0.0 (installed 25.0.0)

comments: 1.22.0 (installed 1.22.0)

contactsinteraction: 1.13.1 (installed 1.1.0)

deck: 1.16.7 (installed 1.16.7)

emlviewer: 2.0.3 (installed 2.0.3)

encryption: 2.20.0

extract: 1.3.6 (installed 1.3.6)

federation: 1.22.0 (installed 1.22.0)

files_downloadactivity: 1.18.1 (installed 1.18.1)

files_downloadlimit: 5.0.0 (installed 2.0.0)

files_emailviewer: 0.1.6 (installed 0.1.6)

files_external: 1.24.1 (installed 1.22.0)

files_fulltextsearch: 32.0.2 (installed 32.0.2)

files_fulltextsearch_tesseract: 32.0.0 (installed 32.0.0)

files_zip: 2.3.0 (installed 2.3.0)

firstrunwizard: 5.0.0 (installed 2.18.0)

fulltextsearch: 32.0.0 (installed 32.0.0)

groupfolders: 20.1.18 (installed 20.1.18)

guests: 4.9.0 (installed 4.9.0)

llm: 1.2.1 (installed 1.2.1)

mailnotifier: 0.0.3 (installed 0.0.3)

notify_push: 1.4.0 (installed 1.4.0)

onlyoffice: 9.14.2 (installed 9.14.2)

ownershiptransfer: 1.5.0 (installed 1.5.0)

password_policy: 4.0.0 (installed 1.19.0)

photos: 5.0.0 (installed 1.2.0)

polls: 9.2.1 (installed 9.2.1)

privacy: 4.0.0 (installed 1.13.0)

recommendations: 5.0.0 (installed 3.0.0)

related_resources: 3.0.0 (installed 3.0.0)

root_cache_cleaner: 0.1.11 (installed 0.1.11)

support: 4.0.0 (installed 1.8.0)

survey_client: 4.0.0 (installed 1.8.0)

suspicious_login: 10.0.0 (installed 7.0.0)

systemtags: 1.22.0 (installed 1.15.0)

tables: 1.0.9 (installed 1.0.9)

talk_matterbridge: 1.33.1026000 (installed 1.33.1026000)

talk_simple_poll: 1.3.1 (installed 1.3.1)

twofactor_nextcloud_notification: 6.0.0

twofactor_totp: 14.0.0

user_ldap: 1.23.0

user_status: 1.12.0 (installed 1.10.0)

weather_status: 1.12.0 (installed 1.5.0)

webhook_listeners: 1.3.0 (installed 1.1.0-dev)

workflow_pdf_converter: 3.0.0 (installed 3.0.0)

```

###

---

<div class="post-metadata">

**Author:** ![Andi29](https://help.nextcloud.com/user_avatar/help.nextcloud.com/andi29/32/66628_2.png) [@Andi29](https://help.nextcloud.com/u/Andi29)\
**Post date:** [August 26, 2026, 7:32pm UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/2 "2026-08-26T19:32:15Z")

</div>

Hi,

maybe helps this:

```auto
sudo chown -R www-data:www-data /var/www/nextcloud/

```

---

<div class="post-metadata">

**Author:** ![davide](https://help.nextcloud.com/user_avatar/help.nextcloud.com/davide/32/493_2.png) [@davide](https://help.nextcloud.com/u/davide)\
**Post date:** [August 26, 2026, 7:49pm UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/3 "2026-08-26T19:49:25Z")

</div>

thanks, but it’s a shared hosting and this is not doable.

I’ve updated this instance many times, so I’m really sure this is a owner/group issue, but I may be wrong of course…

---

<div class="post-metadata">

**Author:** ![j-ed](https://help.nextcloud.com/user_avatar/help.nextcloud.com/j-ed/32/7281_2.png) [@j-ed](https://help.nextcloud.com/u/j-ed)\
**Post date:** [August 27, 2026, 7:50am UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/4 "2026-08-27T07:50:45Z")

</div>

> [@davide](#):
>
> thanks, but it’s a shared hosting and this is not doable.

In this case I would recommend to contact your hosting provider to get this issue fixed.

---

<div class="post-metadata">

**Author:** ![davide](https://help.nextcloud.com/user_avatar/help.nextcloud.com/davide/32/493_2.png) [@davide](https://help.nextcloud.com/u/davide)\
**Post date:** [August 27, 2026, 7:58am UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/5 "2026-08-27T07:58:17Z")

</div>

Thanks for the suggestion!

I’m wondering anyway why python or python3 should be writable, anyway. Is it a normal requirement?

/me puzzled 😉

---

<div class="post-metadata">

**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\
**Post date:** [August 27, 2026, 6:20pm UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/6 "2026-08-27T18:20:49Z")

</div>

> [@davide](#):
>
> ```auto
> "app_install_overwrite": [
> "sharerenamer",
> "dropit",
> "impersonate",
> "talk_simple_poll",
> "sharingpath",
> "richdocuments",
> "files_texteditor",
> "files_markdown",
> "llm"
> ],
> 
> ```

It’s likely the `llm` app:

Search the forum e.g.

“python3”

> [@Error Updating from 32.0.6 to 32.0.8](https://help.nextcloud.com/t/error-updating-from-32-0-6-to-32-0-8/243629/12):
>
> Hi! Done. It was Local Large Language Model (deprecated). This was disabled, i wasn’t using it, but it was present in the system. After removing it, problem solved. Thanks.

---

<div class="post-metadata">

**Author:** ![davide](https://help.nextcloud.com/user_avatar/help.nextcloud.com/davide/32/493_2.png) [@davide](https://help.nextcloud.com/u/davide)\
**Post date:** [August 27, 2026, 7:17pm UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/7 "2026-08-27T19:17:43Z")

</div>

Gee thanks! removing the llm dir under apps solved this weird problem!

---

<div class="post-metadata">

**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\
**Post date:** [September 4, 2026, 7:18pm UTC](https://help.nextcloud.com/t/upgrade-from-32-0-10-to-32-0-14-fails-with-write-permission-ploblem/248607/8 "2026-09-04T19:18:27Z")

</div>

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