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Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 17.0.0
Operating system and version (eg, Ubuntu 17.04): debian 9
Apache or nginx version (eg, Apache 2.4.25): apache (latest version for debian 9)
PHP version (eg, 7.1): 7.2
The issue you are facing:
upgrade via web interface fails with the error
Check for expected files
The following extra files have been found:
** error**
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- upgrade using web UI
haven’t changed any permissions since upgrading to 17.0.0