Nextcloud version: 13.0.0
Operating system and version: FreeBSD 11.1
Apache version: 2.4.29
PHP version: 7.0.27
When using the web-based updater, it failed on step 5 with a 500 error. Now it’s stuck on step 5 and won’t continue. I should have saved the error message, but I didn’t because I thought the updater would continue at step 5 with a refresh (per the docs). Running from the command line shows I’m still stuck on that step as well:
sudo -u www php updater/updater.phar
Nextcloud Updater - version: v13.0.0beta1
Step 5 is currently in process. Please call this command later.
Note that I’m not on the beta channel, so I don’t know why it says v13.0.0beta1 there.
Is this the first time you’ve seen this error?: Yes.
I can’t check the Nextcloud log in Admin > Logging because it’s in maintenance mode and I don’t want to mess anything up by taking it out too soon. The last error in nextcloud.log is an unrelated issue from 3/11 about the Google Drive storage backend, which has since been disabled.
updater.log:
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] Step 4 is in state "end".
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] POST request for step "5"
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] startStep("5")
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] downloadUpdate()
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] getUpdateServerResponse()
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] updaterServer: https://updates.nextcloud.org/updater_server/
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] releaseChannel: stable
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] internal version: 13.0.0.14
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] updateURL: https://updates.nextcloud.org/updater_server/?version=13x0x0x14xxxstablexx2018-02-06T00%3A39%3A26%2B00%3A00+3b4285e13f6b1ec074b98466f49e189101f090bcx7x0x27
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] getUpdateServerResponse response: Array
(
[version] => 13.0.1.1
[versionstring] => Nextcloud 13.0.1
[url] => https://download.nextcloud.com/server/releases/nextcloud-13.0.1.zip
[web] => https://docs.nextcloud.com/server/13/admin_manual/maintenance/upgrade.html
[autoupdater] => 1
[eol] => 0
[signature] => AG3egWHJkQaqCraVLiRq5Q7GvqArmBgVv8PNAfVYTOXPN6xWmw8cbUeBvBZ3OS1/
bup1ktLDwTLDjWm1XMBUhhQCxVDLtEd3A6WfaVJz9BWoz1MyxUGlaIJSzTHLoEfz
nFVUdoGH0mAdq8WtxRQSNwQWeKn+iF1jpbtIbDc29POtWvvzEgT/KW8MDzeidx6s
W78tH4vldR0/aBn1D3hwnkQEQ8+Kz+Y4ItjHHi6XpJEfRQzYD0j9T+VTQ9IX4Xf/
XqTrcaUCqwOlSC4pM7aUUzgaePPcYU2zrRDRaEgLma9eSkVMzkkc4kfM3izBG0Iv
STb5hZFB2HMLyJxuj1l05w==
)
2018-03-17T16:49:29+0000 nw0TcsXPlc [info] storage location exists
2018-03-17T17:04:37+0000 WKYHVaumWG [info] updater cli is executed
2018-03-17T17:04:37+0000 WKYHVaumWG [info] currentStep()
2018-03-17T17:04:37+0000 WKYHVaumWG [info] Step 5 is in state "start".
2018-03-17T17:12:37+0000 2RGGLFLsfo [info] updater cli is executed
2018-03-17T17:12:37+0000 2RGGLFLsfo [info] currentStep()
2018-03-17T17:12:37+0000 2RGGLFLsfo [info] Step 5 is in state "start".
2018-03-17T17:31:42+0000 1Bs7xGRkhi [info] updater cli is executed
2018-03-17T17:31:42+0000 1Bs7xGRkhi [info] currentStep()
2018-03-17T17:31:42+0000 1Bs7xGRkhi [info] Step 5 is in state "start".
config.php:
$CONFIG = array (
'instanceid' => 'blah',
'passwordsalt' => 'blah',
'secret' => 'blah',
'trusted_domains' =>
array (
0 => 'example.com',
),
'datadirectory' => '/usr/local/www/storage/cloud',
'overwrite.cli.url' => 'https://example.com',
'dbtype' => 'mysql',
'version' => '13.0.0.14',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_ncuser',
'dbpassword' => 'blah',
'logtimezone' => 'UTC',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'htaccess.RewriteBase' => '/',
'mail_from_address' => 'no-reply',
'mail_smtpmode' => 'php',
'maintenance' => true,
'token_auth_enforced' => true,
'theme' => '',
'loglevel' => 2,
'mysql.utf8mb4' => true,
'updater.secret' => 'blah',
);
Nothing useful in the Apache log:
example.com I.P.Add.ress - - [17/Mar/2018:12:49:29 -0400] "POST /updater/index.php HTTP/2.0" 500 536
Any suggestions?