Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 24.0.12
Operating system and version (eg, Ubuntu 20.04): Synology DSM
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): 7.4
The issue you are facing: I can’t update from 24 to 25. I’m using the update and I’m stuck at different points of the process.
Currently: “Step 6 is currently in process. Please reload this page later.”
But I’ve been stuck at other points to, Downloading, Creating Backup…
When updating vom 24.0.3 to 24.0.12 I had the same issues, always stuck at some point, but in the end it worked.
Is it possible, that I have to increase some time-limit somewhere?
Is this the first time you’ve seen this error? (Y/N): No
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE
