Updating apps via appstore

server: nc 13.0.2
PHP 7.2.5
Ubuntu 18.04 lts

In appstore is new update for one app. After click to update It seems updated fine, but after page refresh, app is not updated.

I had previously updated app via git, but removed it and downloaded it via webstore (via browser and manually copied to server.
So, maybe file permissions issue, or something?
Can you help me?

logs show error:
Error PHP mkdir(): No such file or directory at /var/www/cloud/lib/private/legacy/helper.php#183

Error PHP copy(/var/www/cloud/apps/phonetrack/phonetrack/templates/maincontent.php): failed to open stream: No such file or directory at /var/www/cloud/lib/private/legacy/helper.php#192

This issue has been solved in the gitlab project.