# Updater download path **URL:** \ **Category:** ℹ️ Support\ **Created:** [February 27, 2017, 11:50pm UTC](https://help.nextcloud.com/t/updater-download-path/9473 "2017-02-27T23:50:02Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![bastoGrande](https://help.nextcloud.com/letter_avatar/bastogrande/32/6_22734026db12803ebb3e059622ac3534.png) [@bastoGrande](https://help.nextcloud.com/u/bastoGrande)\ **Post date:** [February 27, 2017, 11:50pm UTC](https://help.nextcloud.com/t/updater-download-path/9473/1 "2017-02-27T23:50:02Z")
Hey, just experienced a strange bug while I was updating my instance. I got the same message as @Crosant Unfortunately his post never got an answer… > [@Test our new work-in-progress upgrader script](https://help.nextcloud.com/t/test-our-new-work-in-progress-upgrader-script/1214/97): > > Thank you, now i was able to see the Message: Extracting Parsing response failed. Any Idea? Here is basically the error in the updater: ![](https://help.nextcloud.com/uploads/default/original/2X/2/219dbffec5291d9c1493017a82e753571eb71a2d.png) When I hit the “Retry update”-Button I get the same message, nothing changes. So I checked the updater.php, if I could find a mistake, because I did recently move my data-path into a new dir, cause of this > [@App Store not working anymore](https://help.nextcloud.com/t/app-store-not-working-anymore/8726/1): > > Hey guys, I had a great instance of nextcloud running like a charm until I deleted it by accident. Well, a build script deleted the nc-files, which needed a config-parameter I forgot. So I reuploaded everything and reinstalled nc with the newest upate (11.0.1), which was already in use before. That’s why I thought the database should be fine after all. And yes everything is working again except of the app store. It is just showing the “Activated” and “Deactivated” categories. I tried to find … So I moved it back to the old place (and of course changed the config-value), but nothing changed and couldn’t find anything wrong in the updater.php. Another strange behaviour is when I for example try to go back in browser: ![](https://help.nextcloud.com/uploads/default/original/2X/b/bfce14a1961f7b7370720c7547d55edd82084b66.png) The crossed-out path is just my domain, so the “/nextcloud/path”-part is missing. ---
**Author:** ![bastoGrande](https://help.nextcloud.com/letter_avatar/bastogrande/32/6_22734026db12803ebb3e059622ac3534.png) [@bastoGrande](https://help.nextcloud.com/u/bastoGrande)\ **Post date:** [February 28, 2017, 12:12pm UTC](https://help.nextcloud.com/t/updater-download-path/9473/2 "2017-02-28T12:12:46Z")
hey again… in the meanwhile, I thought: fuck off, I just do it from scratch again and downloaded the 11.0.1 version, unzipped it and ran the wizard and in the wizard I got an error that my new data-path is not possible due to rights problem. I tried to fix it by changing the rights like chmod 776 (was 770) recursive to the folder, but the installer still had the same problem. So, I decided to move the data back where I already had it for almost a year running… After the successfull login, I started the updater to 11.0.2 version and got stuck at the same message (“Move new files in place: Parsing response failed”) again! This is weird to me, because I thought the problem is referenced to the data-path, but it seems like there is something completely different going wrong…Unfortunately the updater.log isn’t really helping, but here a link. maybe someone else can see something special: [http://pastebin.com/LskvJUru](http://pastebin.com/LskvJUru) yeah, of course I could install the 11.0.2 directly, but to be honest: I just don’t want to have next time the same problem again… 😉 ---
**Author:** ![bastoGrande](https://help.nextcloud.com/letter_avatar/bastogrande/32/6_22734026db12803ebb3e059622ac3534.png) [@bastoGrande](https://help.nextcloud.com/u/bastoGrande)\ **Post date:** [February 28, 2017, 1:55pm UTC](https://help.nextcloud.com/t/updater-download-path/9473/3 "2017-02-28T13:55:35Z")
UPDATE: Well now I even tried to install an untouched instance (with default-values, sqlite-db, default-path,…) and tried to update and again, the same error (step 9: `moveNewVersionInPlace()`)! What’s going on? I don’t believe that the updater is defect, but I don’t know why it doesn’t work anymore… any ideas? Another Question is, what is the supposed action in this case? Because the “Retry update”-button didn’t work and I didn’t see any rollback possibility? ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 2, 2024, 12:56pm UTC](https://help.nextcloud.com/t/updater-download-path/9473/4 "2024-12-02T12:56:00Z")
---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 4, 2024, 1:09pm UTC](https://help.nextcloud.com/t/updater-download-path/9473/5 "2024-12-04T13:09:17Z")