Updater App: 13.0 -> 13.0.1, error at create backup

Hi

I tried to update to 13.0.1 via updater app and got following error at “create backup”:

Parsing response failed. <!DOCTYPE html> <html> <head> <meta charset=“utf-8”> <style>html{height:100%}body{margin:0 auto;min-height:600px;min-width:800px;height:100%}.top{height:100px;height:calc(40% - 140px)}.bottom{height:150px;height:calc(60% - 210px)}.center{height:350px;text-align:center;vertical-align:middle;font-family:Verdana}.circle{margin:auto;width:260px;height:260px;border-radius:50%;background:#c0c6cc}.circle_text{line-height:260px;font-size:100px;color:#ffffff;font-weight:bold}.text{line-height:40px;font-size:26px;color:#505a64} </style> </head> <body> <div class=“top”></div> <div class=“center”> <div class=“circle”> <div class=“circle_text”>504</div> </div> <div> <p class=“text” id=“a”></p> </div> <script> /* Copyright © 2018 Synology Inc. All rights reserved. */ (function(){var a=new XMLHttpRequest();a.open(“get”,"/missing",true);a.send();a.onreadystatechange=function(){if(a.readyState==4&&(a.status==200||a.status==304)){var c=String(a.responseText);var e=document.open(“text/html”,“replace”);e.write©;e.close()}else{var d={en:“There is an error while processing this request.”,zh:"\u5904\u7406\u6b64\u8bf7\u6c42\u65f6\u51fa\u73b0\u9519\u8bef\u3002",it:“Errore durante l’elaborazione della richiesta.”,“zh-HK”:"\u60a8\u6240\u6307\u5b9a\u7684\u9801\u9762\u767c\u751f\u932f\u8aa4\u3002",cs:“Do\u0161lo k\u00a0chyb\u011b p\u0159i zpracov\u00e1n\u00ed tohoto po\u017eadavku.”,es:“Se ha producido un error al procesar esta solicitud.”,ru:"\u041f\u0440\u0438 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0435 \u044d\u0442\u043e\u0433\u043e \u0437\u0430\u043f\u0440\u043e\u0441\u0430 \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0430 \u043e\u0448\u0438\u0431\u043a\u0430.",nl:“Er is een fout opgetreden tijdens deze aanvraag.”,pt:“Ocorreu um erro ao processar este pedido.”,no:“Det oppsto en feil under behandlingen av denne foresp\u00f8rselen.”,nb:“Det oppsto en feil under behandlingen av denne foresp\u00f8rselen.”,tr:“Bu iste\u011fi i\u015flerken bir hata meydana geldi.”,pl:“Wyst\u0105pi\u0142 b\u0142\u0105d podczas przetwarzania tego \u017c\u0105dania.”,fr:“Une erreur s’est produite lors du traitement de cette demande.”,de:“Bei der Verarbeitung dieser Anforderung ist ein Fehler aufgetreten.”,hu:“Hiba t\u00f6rt\u00e9nt a k\u00e9r\u00e9s feldolgoz\u00e1sa sor\u00e1n.”,“pt-BR”:“Houve um erro ao processar esta solicita\u00e7\u00e3o.”,“zh-MO”:"\u60a8\u6240\u6307\u5b9a\u7684\u9801\u9762\u767c\u751f\u932f\u8aa4\u3002",da:“Der er en fejl under behandling af denne anmodning.”,ja:"\u3053\u306e\u8981\u8acb\u3092\u51e6\u7406\u3057\u3066\u3044\u308b\u9593\u306b\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002",nn:“Det oppsto en feil under behandlingen av denne foresp\u00f8rselen.”,“zh-TW”:"\u60a8\u6240\u6307\u5b9a\u7684\u9801\u9762\u767c\u751f\u932f\u8aa4\u3002",ko:"\uc774 \uc694\uccad\uc744 \ucc98\ub9ac\ud558\ub294 \ub3d9\uc548 \uc624\ub958\uac00 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4.",sv:“Det blev ett fel n\u00e4r beg\u00e4ran bearbetades.”};var b=[“zh-TW”,“zh-HK”,“zh-MO”,“pt-BR”];var f;if(window.navigator.languages!==undefined){f=window.navigator.languages[0]}else{f=window.navigator.language||window.navigator.browserLanguage}if(b.indexOf(f)<0){f=f.split("-")[0]}document.getElementById(“a”).innerHTML=d[f]||d.enu}}})(); </script> </div> <div class=“bottom”></div> </body> </html>

Unfortunately it is in Dutch and I don’t know what it means.

Are you sure this output comes from Nextcloud?

Could you please rather post the nextcloud.log and the updater.log? These should be much more helpful.
Especially because this output just shows the same error message

in a lot different languages, like dutch, german, espaniol, italian …

Thanks, I oversaw the German one.
It seems the issue is on the webserver, the backup step finished but the other steps didn’t start:

2018-03-22T15:58:19+0100 HhRi9wfOBD [info] currentStep()
2018-03-22T15:58:19+0100 HhRi9wfOBD [info] Step 4 is in state “end”.
2018-03-22T15:58:19+0100 HhRi9wfOBD [info] POST request for step "4"
2018-03-22T15:58:19+0100 HhRi9wfOBD [info] startStep(“4”)
2018-03-22T15:58:19+0100 HhRi9wfOBD [info] createBackup()
2018-03-22T15:58:19+0100 HhRi9wfOBD [info] backup folder location exists
2018-03-22T16:02:07+0100 HhRi9wfOBD [info] end of createBackup()
2018-03-22T16:02:07+0100 HhRi9wfOBD [info] endStep(“4”)

Then the other logs might be useful as well :wink:

It seems it was an timeout from the webserver.
I made some config changes I will run some tests and report if the updater works fine.

Hi,
I got the same problem and no solution. Last update had the same issue but it worked after some attempts. This time it doesn’t and I’ve tried dozen times. Could you please tell me how successful which changes in the config were?
regards