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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 25.0.10
Operating system and version (eg, Ubuntu 20.04): RaspberryPiOS
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.56
PHP version (eg, 7.4): 8.0.30
The issue you are facing:
Whenever I update my Nextcloud server through the update tool, the update always hangs while copying old files. At this point I have to redo the update manually.
I could be wrong, but could the problem be due to permissions of the DATA folder?
If my server is on a RaspberryPi, I have the data in a folder created specifically on a NAS connected to a LAN. With the update tool, I create the backup in a subfolder on the NAS, which is why I think there is a permissions problem, even if everything else works correctly and from the Nextcloud interface I can reach, create and modify everything my data. Below I report the permissions of the Nextcloud data folder and its main subfolders.
I’m tempted to give permissions for the entire folder to www-data, but I don’t want it to break everything.
Thank’s.
drwxr-x--- 10 1024 users 4096 29 ago 2022 NextCloud
drwxr-x--- 10 1024 users 4096 29 ago 2022 .
drwxrwxrwx 15 root root 4096 10 set 17.55 ..
drwxr-xr-x 5 1024 users 4096 19 feb 2022 admin
drwxr-xr-x 13 1024 users 4096 25 ago 2022 appdata_ocvm0qngwepo
-rw-r----- 1 1024 users 12488 25 mar 10.16 audit.log
drwxr-xr-x 3 1024 users 4096 19 feb 2022 files_encryption
drwxr-xr-x 2 1024 users 4096 10 set 16.25 files_external
-rw-r--r-- 1 1024 users 542 10 set 16.25 .htaccess
-rw-r--r-- 1 1024 users 0 10 set 16.25 index.html
drwxr-xr-x 8 1024 users 4096 10 lug 2022 user2
drwxr-xr-x 8 1024 users 4096 27 ago 22.38 user1
-rw-r----- 1 1024 users 78642166 10 set 20.00 nextcloud.log
-rw-r----- 1 1024 users 104881302 29 ago 2022 nextcloud.log.1
-rw-r--r-- 1 1024 users 0 10 set 16.25 .ocdata
drwxr-xr-x 6 1024 users 4096 5 apr 2022 user3
-rw-r--r-- 1 1024 users 267821 10 set 16.02 updater.log
drwxr-xr-x 4 1024 users 4096 10 set 16.02 updater-ocvm0qngwepo
Is this the first time you’ve seen this error? (Y/N): NO
Steps to replicate it:
- Update with Update tool