Update to NextCloud 17.0.3 failed

Flykatchu · February 4, 2020, 11:27pm

Nextcloud version (eg, 12.0.2): starting with 17.0.2 to update on 17.0.3
Operating system and version (eg, Ubuntu 17.04): some kind of Linux
Apache or nginx version (eg, Apache 2.4.25): Apache, no idea, wich version
PHP version (eg, 7.1): 7.2.27

Hi

Based on an error of the calendar app, I realized that I might update the nextcloud installation to the current version. Therefore, I started the update process which ran as usual.

Coming back to the blue welcome screen, I started the second part of the update, but then, the real problem started:

Aktualisierung auf 17.0.3

Es ist ein Fehler aufgetreten.
Detaillierte Protokollmeldungen

Update vorbereiten

Log-Level auf "debug" gesetzt

Wartungsmodus eingeschaltet

Reparaturschritt: Repair MySQL collation

Reparaturinformation: All tables already have the correct collation -> nothing to do

Reparaturschritt: Repair SQLite autoincrement

Reparaturschritt: Copy data from accounts table when migrating from ownCloud

Reparaturschritt: Drop account terms table when migrating from ownCloud

Das Datenbankschema wird aktualisiert

Datenbank aktualisiert

"files_rightclick" aktualisiert auf 0.14.2

Suche nach einer Aktualisierung für die App "accessibility" im App-Store

App-Store auf Aktualisierung für die App "accessibility" geprüft

Suche nach einer Aktualisierung für die App "activity" im App-Store

App-Store auf Aktualisierung für die App "activity" geprüft

Suche nach einer Aktualisierung für die App "admin_audit" im App-Store

App-Store auf Aktualisierung für die App "admin_audit" geprüft

Suche nach einer Aktualisierung für die App "bruteforcesettings" im App-Store

App-Store auf Aktualisierung für die App "bruteforcesettings" geprüft

Suche nach einer Aktualisierung für die App "cloud_federation_api" im App-Store

App-Store auf Aktualisierung für die App "cloud_federation_api" geprüft

Suche nach einer Aktualisierung für die App "comments" im App-Store

App-Store auf Aktualisierung für die App "comments" geprüft

Suche nach einer Aktualisierung für die App "dav" im App-Store

App-Store auf Aktualisierung für die App "dav" geprüft

Suche nach einer Aktualisierung für die App "federatedfilesharing" im App-Store

App-Store auf Aktualisierung für die App "federatedfilesharing" geprüft

Suche nach einer Aktualisierung für die App "federation" im App-Store

App-Store auf Aktualisierung für die App "federation" geprüft

Suche nach einer Aktualisierung für die App "files" im App-Store

App-Store auf Aktualisierung für die App "files" geprüft

Suche nach einer Aktualisierung für die App "files_external" im App-Store

App-Store auf Aktualisierung für die App "files_external" geprüft

Suche nach einer Aktualisierung für die App "files_pdfviewer" im App-Store

App-Store auf Aktualisierung für die App "files_pdfviewer" geprüft

Suche nach einer Aktualisierung für die App "files_rightclick" im App-Store

Aktualisiere die App "files_rightclick" aus dem App-Store

Es ist ein Fehler aufgetreten.

Bitte die Seite neu laden.

** Action: Reload of the page

Wartungsmodus

Diese Nextcloud-Instanz befindet sich gerade im Wartungsmodus, was eine Weile dauern kann. Diese Seite aktualisiert sich automatisch, sobald Nextcloud wieder verfügbar ist.

Kontaktiere den Systemadministrator, wenn diese Meldung dauerhaft oder unerwartet erscheint.

** Action: Setting ‘maintenance’ => false in config/config.php

Fehler

The files of the app (files_rightclick) were not replaced correctly. Make sure it is a version compatible with the server.

** Action: Renamed folder apps/files_rightclick to files_rightclick_DEACTIVATED

Same error message

** Action: Deleted folder apps/files_rightclick_DEACTIVATED

Still the same error message

Now I have a nexcloud instance that is dead and has all my calendar data as hostage.

HELP!

The output of your Nextcloud log in Admin > Logging:

Too much data for this ticket opening. I try to bring them up later....

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array ( 'instanceid' => 'xxx', 'passwordsalt' => 'xxx', 'secret' => 'xxx', 'trusted_domains' => array ( 0 => 'xxx', ), 'datadirectory' => 'xxxxxx/data', 'overwrite.cli.url' => 'http://xxx', 'dbtype' => 'mysql', 'version' => '17.0.2.1', 'dbname' => 'xxxx', 'dbhost' => 'xxxx.mysql.db.internal', 'dbtableprefix' => 'oc_', 'dbuser' => 'xxxx', 'dbpassword' => 'xxxx', 'logtimezone' => 'UTC', 'installed' => true, 'updater.server.url' => 'https://updates.nextcloud.com/updater_server/', 'updater.release.channel' => 'stable', 'maintenance' => false, 'theme' => '', 'loglevel' => 0, 'ldapIgnoreNamingRules' => false, 'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory', 'updater.secret' => 'xxxxx', );

The output of your Apache/nginx/system log in /var/log/____:

No access to this file

Flykatchu · February 4, 2020, 11:31pm

Logfile (data/nextcloud.log) Part 1:

Flykatchu · February 4, 2020, 11:32pm

Logfile (data/nextcloud.log) Part 2:

Flykatchu · February 4, 2020, 11:33pm

Logfile (data/nextcloud.log) Part 3:

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JimmyKater · February 5, 2020, 8:04am

as far as i can see there might be a problem with an app called files_rightclick.

so i’d try to disable said app… and since you can’t access your webgui anymore right now you should do it the manual way using occ app:disable files_rightclick from commandline (pls check manual for correct use)

anyways… hope that hint would get you closer to a running instance again.

good luck

[edited after a great hint of @scratchi somwhere below - thanks!]

Flykatchu · February 5, 2020, 10:23am

Thanks for your hint.

You may have seen that I already tried to remove this obstacle - first by renaming the folder and afterwards by deleting the whole app folder.

Sadly, it looks as if it made the whole thing worse.

Your hint using a commandline tweak might help - but I have no access to a commandline. So I need help that runs without this.

JimmyKater · February 5, 2020, 10:46am

well i saw that. but it doesn’t seem to be the right way… since the app would still be registered with nc (It’s comparable to just deleting/renaming every kind of additional software under windows… data would be gone but it would still be registered in registry). and so i thought my hint would help.

i think so, too.

i didn’t know
how else did you rename said files? like accessing it with ftp? phew - but ok, have you checked where ftp would put deleted files? maybe you could simple restore them from there?
another possibility would be (though chances are low that it would really work - so just fpr trying it): getting yourself the original files from offical appstore and uploading them (the files, not the zip-archive) to the right place - and then hoping and praying hard that a cronjob (you’d need to download, alter and upload the correct file) would be able to disable said app.

but well… this is just some time consuming hobby, i guess.

you could ask your hoster if he has a backup from like a week ago that he could restore.

about your calendardata… these are stored directly in the database, as far as i know. and it’ll be difficult to restore them w/o access to commandline. maybe doing the cronfile-trick would do it, i dunno.
so maybe trying to get yourself a backup from your tb/outlook-calendar would be a valid solution. depending on your PIM-installation.

good luck

Flykatchu · February 5, 2020, 4:08pm

I have access to my NextCloud installation via a web interface that provides some kind of FTP functionality. Imagine as if you only have the explorer at your hands but nothing else.

AND - I have direct access to the database via phpMyAdmin. This way, I was able to disable that f*ing app by changing a value in the database:

UPDATE oc_appconfig
SET configvalue = ‘no’
WHERE oc_appconfig.appid = ‘files_rightclick’
AND oc_appconfig.configkey = ‘enabled’;

I didn’t enter this command by hand but just by searching the appid “files_rightclick” and looking whether theres something that might help. BTW - this is something, I would’ve expected from you as you are the support guy for this tool!

That would help much more than a “good luck”, wich sounds like “hey, you messed it up yourself so don’t cry if you die now”…

I have no clue how to get that app again - or even if I want to get that again as I have no real clue what it does right now. I just want to have my NC instance running again.

As of now, it runs - but again without that f*ing calendar app.
So I assume, you would send me back to them, begging on my knees for “community support”…

JimmyKater · February 5, 2020, 6:57pm

good. and now you tell me how i could have known up to this point.

very good. and again now you tell my how i could have known before you wrote it?

that’s a fantastic solution to disable an app

-
i.
am.
the.
support.
guy.
for.
this.
tool.

priceless!
so now you just try to think a bit forward. where are you here? answer: you take part in a forum. a community driven forum. which means everyone does everything s/he do in their sparetime and isn’t paid for anything. and so am I, myself, not paid for anything here, especially no support for whatsoever tool. you guy crack me up

was just a friendly term. meaning nothing else than: good luck in whatever you decide to do.

that’s the truth. it was you. not me. nor anyone else here. only you.

login as admin to your server - go to apps - search for files and it would come up. then you delete it first… or just skip that step and download it anew and enable it. and a free reminder: whatever you do: make sure to have a backup

it has got a speaking name… you could use a right-click on every file, using your webgui. it’s not needed though.

great, congratulations

pls watch your language and just open a new thread for this new problem.

you won’t get anything else here on the forum than exactly that: community support. which comes free. and volounteered. so you better be nice to everyone (free hint!)
if you want paid support - it’s available. go and seek for help at nextcloud.com. plus: there are other companies offering support for smaller companies and private users. you don’t need to rely upon the community support if you don’t want to.

good luck, again
jimmy

scratchi · March 26, 2020, 3:11am

Hello,

I ran into the same issue updating from 16.0.4 to 17.0.5, the update through the webui failed because of the files_rightclick.

Google brought me to this thread, and JimmyKater’s suggested command fixed it for me: occ app:disable files_rightclick

Not that it’s occ:app , not occ:apps … I tried apps first but occ rightly suggested to use app as apps is not a valid namespace.

Running occ upgrade after that, completed the update. No mucking around in the db or renaming folders necessary.

Thanks JimmyKater, you rock!