Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.1
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12
- Web server and version (e.g, Apache 2.4.25):
Apache/2.4.62 (Debian)
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
During update to 31.0.2, step Deleting old files failed
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
replace me
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
[Webserver reports “Update in process.” occ folder is missing. I am completely stuck]
Steps to replicate it (hint: details matter!):
Log entries
tail of /var/www/nextcloud/data/updater.log
2025-03-15T07:48:38+0000 A9mZ2Q6z7L [info] endStep("12")
2025-03-21T07:45:54+0000 MrpttzggVN [info] request to updater
2025-03-21T07:45:54+0000 MrpttzggVN [info] currentStep()
2025-03-21T07:45:54+0000 MrpttzggVN [info] show HTML page
2025-03-21T07:45:54+0000 MrpttzggVN [info] current version: 31.0.1 build time: 2025-03-13T15:14:33+00:00 ca86133382c6efb7c0eb82e5b9806a84bad2b9dc
2025-03-21T07:45:54+0000 MrpttzggVN [info] getUpdateServerResponse()
2025-03-21T07:45:54+0000 MrpttzggVN [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-03-21T07:45:54+0000 MrpttzggVN [info] releaseChannel: stable
2025-03-21T07:45:54+0000 MrpttzggVN [info] internal version: 31.0.1.2
2025-03-21T07:45:54+0000 MrpttzggVN [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x1x2xxxstablexx2025-03-13T15%3A14%3A33%2B00%3A00+ca86133382c6efb7c0eb82e5b9806a84bad2b9dcx8x3x19
2025-03-21T07:45:54+0000 MrpttzggVN [info] getUpdateServerResponse response: Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T07:45:54+0000 MrpttzggVN [info] checkForUpdate() Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T07:45:54+0000 MrpttzggVN [info] getChangelogURL()
2025-03-21T07:45:54+0000 MrpttzggVN [info] end of checkForUpdate() Update to Nextcloud 31.0.2 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#31-0-2" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] request to updater
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] currentStep()
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] POST request for step "1"
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] startStep("1")
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] checkForExpectedFilesAndFolders()
2025-03-21T07:45:59+0000 5rhpiW28Y7 [error] POST request failed with UpdateException
2025-03-21T07:45:59+0000 5rhpiW28Y7 [error] Exception: UpdateException
Message:
Code:0
Trace:
#0 /var/www/nextcloud/updater/index.php(1330): Updater->checkForExpectedFilesAndFolders()
#1 {main}
File:/var/www/nextcloud/updater/index.php
Line:340
Data:
Array
(
[0] => opcache
[1] => info.php
)
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] rollbackChanges("1")
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] unlink .step
2025-03-21T07:45:59+0000 5rhpiW28Y7 [info] end of rollbackChanges()
2025-03-21T07:49:06+0000 yBzubv61tz [info] request to updater
2025-03-21T07:49:06+0000 yBzubv61tz [info] currentStep()
2025-03-21T07:49:06+0000 yBzubv61tz [info] POST request for step "1"
2025-03-21T07:49:06+0000 yBzubv61tz [info] startStep("1")
2025-03-21T07:49:06+0000 yBzubv61tz [info] checkForExpectedFilesAndFolders()
2025-03-21T07:49:06+0000 yBzubv61tz [info] end of checkForExpectedFilesAndFolders()
2025-03-21T07:49:06+0000 yBzubv61tz [info] endStep("1")
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] request to updater
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] currentStep()
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] Step 1 is in state "end".
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] POST request for step "2"
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] startStep("2")
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] checkWritePermissions()
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] end of checkWritePermissions()
2025-03-21T07:49:06+0000 7R5ZZZVduW [info] endStep("2")
2025-03-21T07:49:06+0000 8LjXN95mmG [info] request to updater
2025-03-21T07:49:06+0000 8LjXN95mmG [info] currentStep()
2025-03-21T07:49:06+0000 8LjXN95mmG [info] Step 2 is in state "end".
2025-03-21T07:49:06+0000 8LjXN95mmG [info] POST request for step "3"
2025-03-21T07:49:06+0000 8LjXN95mmG [info] startStep("3")
2025-03-21T07:49:06+0000 8LjXN95mmG [info] createBackup()
2025-03-21T07:49:06+0000 8LjXN95mmG [info] backup folder location: /var/www/nextcloud/data/updater-ocv45jqcioo3/backups/nextcloud-31.0.1.2-1742543346/
2025-03-21T07:50:41+0000 8LjXN95mmG [info] end of createBackup()
2025-03-21T07:50:41+0000 8LjXN95mmG [info] endStep("3")
2025-03-21T07:50:41+0000 t19hcyK0nV [info] request to updater
2025-03-21T07:50:41+0000 t19hcyK0nV [info] currentStep()
2025-03-21T07:50:41+0000 t19hcyK0nV [info] Step 3 is in state "end".
2025-03-21T07:50:41+0000 t19hcyK0nV [info] POST request for step "4"
2025-03-21T07:50:41+0000 t19hcyK0nV [error] POST request failed with other exception
2025-03-21T07:50:41+0000 t19hcyK0nV [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T07:50:48+0000 FnvjJyBone [info] request to updater
2025-03-21T07:50:48+0000 FnvjJyBone [info] currentStep()
2025-03-21T07:50:48+0000 FnvjJyBone [info] Step 3 is in state "end".
2025-03-21T07:50:48+0000 FnvjJyBone [info] POST request for step "4"
2025-03-21T07:50:48+0000 FnvjJyBone [error] POST request failed with other exception
2025-03-21T07:50:48+0000 FnvjJyBone [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T07:50:51+0000 RXlLNWrEYX [info] request to updater
2025-03-21T07:50:51+0000 RXlLNWrEYX [info] currentStep()
2025-03-21T07:50:51+0000 RXlLNWrEYX [info] Step 3 is in state "end".
2025-03-21T07:50:51+0000 RXlLNWrEYX [info] POST request for step "4"
2025-03-21T07:50:51+0000 RXlLNWrEYX [error] POST request failed with other exception
2025-03-21T07:50:51+0000 RXlLNWrEYX [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T07:51:08+0000 fWrkAHyOsf [info] request to updater
2025-03-21T07:51:08+0000 fWrkAHyOsf [info] currentStep()
2025-03-21T07:51:08+0000 fWrkAHyOsf [info] Step 3 is in state "end".
2025-03-21T07:51:08+0000 fWrkAHyOsf [info] POST request for step "4"
2025-03-21T07:51:08+0000 fWrkAHyOsf [error] POST request failed with other exception
2025-03-21T07:51:08+0000 fWrkAHyOsf [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T07:51:13+0000 JcTYkefuSi [info] request to updater
2025-03-21T07:51:13+0000 JcTYkefuSi [info] currentStep()
2025-03-21T07:51:13+0000 JcTYkefuSi [info] Step 3 is in state "end".
2025-03-21T07:51:13+0000 JcTYkefuSi [info] POST request for step "4"
2025-03-21T07:51:13+0000 JcTYkefuSi [error] POST request failed with other exception
2025-03-21T07:51:13+0000 JcTYkefuSi [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T07:52:09+0000 1gvAx8FvMN [info] request to updater
2025-03-21T07:52:09+0000 1gvAx8FvMN [info] currentStep()
2025-03-21T07:52:09+0000 1gvAx8FvMN [info] POST request for step "4"
2025-03-21T07:52:09+0000 1gvAx8FvMN [error] POST request failed with other exception
2025-03-21T07:52:09+0000 1gvAx8FvMN [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T07:54:50+0000 9Lhyf9cKwF [info] request to updater
2025-03-21T07:54:50+0000 9Lhyf9cKwF [info] currentStep()
2025-03-21T07:54:50+0000 9Lhyf9cKwF [info] POST request for step "4"
2025-03-21T07:54:50+0000 9Lhyf9cKwF [error] POST request failed with other exception
2025-03-21T07:54:50+0000 9Lhyf9cKwF [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T07:55:44+0000 5EuiJKpZup [info] request to updater
2025-03-21T07:55:44+0000 5EuiJKpZup [info] currentStep()
2025-03-21T07:55:44+0000 5EuiJKpZup [info] show HTML page
2025-03-21T07:55:44+0000 5EuiJKpZup [info] current version: 31.0.1 build time: 2025-03-13T15:14:33+00:00 ca86133382c6efb7c0eb82e5b9806a84bad2b9dc
2025-03-21T07:55:44+0000 5EuiJKpZup [info] getUpdateServerResponse()
2025-03-21T07:55:44+0000 5EuiJKpZup [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-03-21T07:55:44+0000 5EuiJKpZup [info] releaseChannel: stable
2025-03-21T07:55:44+0000 5EuiJKpZup [info] internal version: 31.0.1.2
2025-03-21T07:55:44+0000 5EuiJKpZup [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x1x2xxxstablexx2025-03-13T15%3A14%3A33%2B00%3A00+ca86133382c6efb7c0eb82e5b9806a84bad2b9dcx8x3x19
2025-03-21T07:55:45+0000 5EuiJKpZup [info] getUpdateServerResponse response: Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T07:55:45+0000 5EuiJKpZup [info] checkForUpdate() Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T07:55:45+0000 5EuiJKpZup [info] getChangelogURL()
2025-03-21T07:55:45+0000 5EuiJKpZup [info] end of checkForUpdate() Update to Nextcloud 31.0.2 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#31-0-2" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2025-03-21T07:55:49+0000 mvU8rnLamG [info] request to updater
2025-03-21T07:55:49+0000 mvU8rnLamG [info] currentStep()
2025-03-21T07:55:49+0000 mvU8rnLamG [info] POST request for step "1"
2025-03-21T07:55:49+0000 mvU8rnLamG [info] startStep("1")
2025-03-21T07:55:49+0000 mvU8rnLamG [info] checkForExpectedFilesAndFolders()
2025-03-21T07:55:49+0000 mvU8rnLamG [info] end of checkForExpectedFilesAndFolders()
2025-03-21T07:55:49+0000 mvU8rnLamG [info] endStep("1")
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] request to updater
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] currentStep()
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] Step 1 is in state "end".
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] POST request for step "2"
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] startStep("2")
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] checkWritePermissions()
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] end of checkWritePermissions()
2025-03-21T07:55:49+0000 IIT2lV8UAE [info] endStep("2")
2025-03-21T07:55:49+0000 rYbpkQRI3O [info] request to updater
2025-03-21T07:55:49+0000 rYbpkQRI3O [info] currentStep()
2025-03-21T07:55:49+0000 rYbpkQRI3O [info] Step 2 is in state "end".
2025-03-21T07:55:49+0000 rYbpkQRI3O [info] POST request for step "3"
2025-03-21T07:55:49+0000 rYbpkQRI3O [info] startStep("3")
2025-03-21T07:55:49+0000 rYbpkQRI3O [info] createBackup()
2025-03-21T07:55:49+0000 rYbpkQRI3O [info] backup folder location: /var/www/nextcloud/data/updater-ocv45jqcioo3/backups/nextcloud-31.0.1.2-1742543749/
2025-03-21T07:57:22+0000 rYbpkQRI3O [info] end of createBackup()
2025-03-21T07:57:22+0000 rYbpkQRI3O [info] endStep("3")
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] request to updater
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] currentStep()
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] Step 3 is in state "end".
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] POST request for step "4"
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] startStep("4")
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] downloadUpdate()
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] getUpdateServerResponse()
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] releaseChannel: stable
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] internal version: 31.0.1.2
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x1x2xxxstablexx2025-03-13T15%3A14%3A33%2B00%3A00+ca86133382c6efb7c0eb82e5b9806a84bad2b9dcx8x3x19
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] getUpdateServerResponse response: Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T07:57:22+0000 80VCl2dWgJ [info] storage location exists
2025-03-21T08:18:52+0000 zrZYOjJWnp [info] request to updater
2025-03-21T08:18:52+0000 zrZYOjJWnp [info] currentStep()
2025-03-21T08:18:52+0000 zrZYOjJWnp [info] Step 4 is in state "start".
2025-03-21T08:19:02+0000 9FJm6gSXUE [info] request to updater
2025-03-21T08:19:02+0000 9FJm6gSXUE [info] currentStep()
2025-03-21T08:19:02+0000 9FJm6gSXUE [info] Step 4 is in state "start".
2025-03-21T08:19:47+0000 cyVcrufqHy [info] request to updater
2025-03-21T08:19:47+0000 cyVcrufqHy [info] currentStep()
2025-03-21T08:19:47+0000 cyVcrufqHy [info] show HTML page
2025-03-21T08:19:47+0000 cyVcrufqHy [info] current version: 31.0.1 build time: 2025-03-13T15:14:33+00:00 ca86133382c6efb7c0eb82e5b9806a84bad2b9dc
2025-03-21T08:19:58+0000 RHRg9KEWLO [info] request to updater
2025-03-21T08:19:58+0000 RHRg9KEWLO [info] currentStep()
2025-03-21T08:19:58+0000 RHRg9KEWLO [info] show HTML page
2025-03-21T08:19:58+0000 RHRg9KEWLO [info] current version: 31.0.1 build time: 2025-03-13T15:14:33+00:00 ca86133382c6efb7c0eb82e5b9806a84bad2b9dc
2025-03-21T08:20:11+0000 hhBDXE7elM [info] request to updater
2025-03-21T08:20:11+0000 hhBDXE7elM [info] currentStep()
2025-03-21T08:20:11+0000 hhBDXE7elM [info] POST request for step "4"
2025-03-21T08:20:11+0000 hhBDXE7elM [error] POST request failed with other exception
2025-03-21T08:20:11+0000 hhBDXE7elM [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T08:20:15+0000 G9xuHIWEeL [info] request to updater
2025-03-21T08:20:15+0000 G9xuHIWEeL [info] currentStep()
2025-03-21T08:20:15+0000 G9xuHIWEeL [info] POST request for step "4"
2025-03-21T08:20:15+0000 G9xuHIWEeL [error] POST request failed with other exception
2025-03-21T08:20:15+0000 G9xuHIWEeL [error] Exception: Exception
Message: Not authenticated
Code:0
Trace:
#0 {main}
File:/var/www/nextcloud/updater/index.php
Line:1319
2025-03-21T08:20:39+0000 pPwRySuFDG [info] request to updater
2025-03-21T08:20:39+0000 pPwRySuFDG [info] currentStep()
2025-03-21T08:20:39+0000 pPwRySuFDG [info] show HTML page
2025-03-21T08:20:39+0000 pPwRySuFDG [info] current version: 31.0.1 build time: 2025-03-13T15:14:33+00:00 ca86133382c6efb7c0eb82e5b9806a84bad2b9dc
2025-03-21T08:20:39+0000 pPwRySuFDG [info] getUpdateServerResponse()
2025-03-21T08:20:39+0000 pPwRySuFDG [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-03-21T08:20:39+0000 pPwRySuFDG [info] releaseChannel: stable
2025-03-21T08:20:39+0000 pPwRySuFDG [info] internal version: 31.0.1.2
2025-03-21T08:20:39+0000 pPwRySuFDG [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x1x2xxxstablexx2025-03-13T15%3A14%3A33%2B00%3A00+ca86133382c6efb7c0eb82e5b9806a84bad2b9dcx8x3x19
2025-03-21T08:20:40+0000 pPwRySuFDG [info] getUpdateServerResponse response: Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T08:20:40+0000 pPwRySuFDG [info] checkForUpdate() Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T08:20:40+0000 pPwRySuFDG [info] getChangelogURL()
2025-03-21T08:20:40+0000 pPwRySuFDG [info] end of checkForUpdate() Update to Nextcloud 31.0.2 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#31-0-2" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2025-03-21T08:20:43+0000 aknlkme0Tr [info] request to updater
2025-03-21T08:20:43+0000 aknlkme0Tr [info] currentStep()
2025-03-21T08:20:43+0000 aknlkme0Tr [info] POST request for step "1"
2025-03-21T08:20:43+0000 aknlkme0Tr [info] startStep("1")
2025-03-21T08:20:43+0000 aknlkme0Tr [info] checkForExpectedFilesAndFolders()
2025-03-21T08:20:43+0000 aknlkme0Tr [info] end of checkForExpectedFilesAndFolders()
2025-03-21T08:20:43+0000 aknlkme0Tr [info] endStep("1")
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] request to updater
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] currentStep()
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] Step 1 is in state "end".
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] POST request for step "2"
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] startStep("2")
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] checkWritePermissions()
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] end of checkWritePermissions()
2025-03-21T08:20:44+0000 SEGOzOVVnm [info] endStep("2")
2025-03-21T08:20:44+0000 VGFW6a9kIU [info] request to updater
2025-03-21T08:20:44+0000 VGFW6a9kIU [info] currentStep()
2025-03-21T08:20:44+0000 VGFW6a9kIU [info] Step 2 is in state "end".
2025-03-21T08:20:44+0000 VGFW6a9kIU [info] POST request for step "3"
2025-03-21T08:20:44+0000 VGFW6a9kIU [info] startStep("3")
2025-03-21T08:20:44+0000 VGFW6a9kIU [info] createBackup()
2025-03-21T08:20:44+0000 VGFW6a9kIU [info] backup folder location: /var/www/nextcloud/data/updater-ocv45jqcioo3/backups/nextcloud-31.0.1.2-1742545244/
2025-03-21T08:22:22+0000 VGFW6a9kIU [info] end of createBackup()
2025-03-21T08:22:22+0000 VGFW6a9kIU [info] endStep("3")
2025-03-21T08:22:22+0000 ryAiCFGJFH [info] request to updater
2025-03-21T08:22:22+0000 ryAiCFGJFH [info] currentStep()
2025-03-21T08:22:22+0000 ryAiCFGJFH [info] Step 3 is in state "end".
2025-03-21T08:22:22+0000 ryAiCFGJFH [info] POST request for step "4"
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] startStep("4")
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] downloadUpdate()
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] getUpdateServerResponse()
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] releaseChannel: stable
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] internal version: 31.0.1.2
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x1x2xxxstablexx2025-03-13T15%3A14%3A33%2B00%3A00+ca86133382c6efb7c0eb82e5b9806a84bad2b9dcx8x3x19
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] getUpdateServerResponse response: Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T08:22:23+0000 ryAiCFGJFH [info] storage location exists
2025-03-21T08:44:16+0000 80VCl2dWgJ [info] end of downloadUpdate()
2025-03-21T08:44:16+0000 80VCl2dWgJ [info] endStep("4")
2025-03-21T08:53:07+0000 ryAiCFGJFH [info] end of downloadUpdate()
2025-03-21T08:53:07+0000 ryAiCFGJFH [info] endStep("4")
2025-03-21T11:39:58+0000 OswdyFKWZC [info] request to updater
2025-03-21T11:39:58+0000 OswdyFKWZC [info] currentStep()
2025-03-21T11:39:58+0000 OswdyFKWZC [info] Step 4 is in state "end".
2025-03-21T11:39:58+0000 OswdyFKWZC [info] show HTML page
2025-03-21T11:39:58+0000 OswdyFKWZC [info] current version: 31.0.1 build time: 2025-03-13T15:14:33+00:00 ca86133382c6efb7c0eb82e5b9806a84bad2b9dc
2025-03-21T11:40:41+0000 x2AC75EaxT [info] request to updater
2025-03-21T11:40:41+0000 x2AC75EaxT [info] currentStep()
2025-03-21T11:40:41+0000 x2AC75EaxT [info] Step 4 is in state "end".
2025-03-21T11:40:41+0000 x2AC75EaxT [info] show HTML page
2025-03-21T11:40:41+0000 x2AC75EaxT [info] current version: 31.0.1 build time: 2025-03-13T15:14:33+00:00 ca86133382c6efb7c0eb82e5b9806a84bad2b9dc
2025-03-21T11:40:41+0000 x2AC75EaxT [info] getUpdateServerResponse()
2025-03-21T11:40:41+0000 x2AC75EaxT [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-03-21T11:40:41+0000 x2AC75EaxT [info] releaseChannel: stable
2025-03-21T11:40:41+0000 x2AC75EaxT [info] internal version: 31.0.1.2
2025-03-21T11:40:41+0000 x2AC75EaxT [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x1x2xxxstablexx2025-03-13T15%3A14%3A33%2B00%3A00+ca86133382c6efb7c0eb82e5b9806a84bad2b9dcx8x3x19
2025-03-21T11:40:42+0000 x2AC75EaxT [info] getUpdateServerResponse response: Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T11:40:42+0000 x2AC75EaxT [info] checkForUpdate() Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T11:40:42+0000 x2AC75EaxT [info] getChangelogURL()
2025-03-21T11:40:42+0000 x2AC75EaxT [info] end of checkForUpdate() Update to Nextcloud 31.0.2 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#31-0-2" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] request to updater
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] currentStep()
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] Step 4 is in state "end".
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] POST request for step "5"
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] startStep("5")
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] verifyIntegrity()
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] getUpdateServerResponse()
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] updaterServer: https://updates.nextcloud.com/updater_server/
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] releaseChannel: stable
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] internal version: 31.0.1.2
2025-03-21T11:40:48+0000 Q1O06gL0rQ [info] updateURL: https://updates.nextcloud.com/updater_server/?version=31x0x1x2xxxstablexx2025-03-13T15%3A14%3A33%2B00%3A00+ca86133382c6efb7c0eb82e5b9806a84bad2b9dcx8x3x19
2025-03-21T11:40:49+0000 Q1O06gL0rQ [info] getUpdateServerResponse response: Array
(
[version] => 31.0.2.1
[versionstring] => Nextcloud 31.0.2
[url] => https://download.nextcloud.com/server/releases/nextcloud-31.0.2.zip
[web] => https://docs.nextcloud.com/server/31/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=31.0.2
[autoupdater] => 1
[eol] => 0
[signature] => LPEeWXcwA7bbjk/wo6Z1MQ8XTZ1afRa7h4fUJe4Dub9RzzfOi/oncJdo0RLhdsT9
FUyRHFGDehOdKqmw8aWysyLX10lsE1pocDZAhmalNNeSUdBbguGq2EBkJNZzaCYU
oaq3j7NSD8cVLngiIoaU9TGDNSENQUZgNijgxvcoCP9VNP+0R9MkE24ed+dNF0kH
ufG0qANr5N6jGWDLkVndQWRfQKEpvAcW8WUDNbzSrD2GE+/OauixVfHObvtgjoxV
M9t6SgwEWR3u5uszn3Kyclepii/ERFOYkWYR2khNnY2H0YMBL++iH8LERtyn8544
aTxLRD7c38W2V3VZtlQRyQ==
)
2025-03-21T11:40:49+0000 Q1O06gL0rQ [info] storage location: /var/www/nextcloud/data/updater-ocv45jqcioo3/downloads/
2025-03-21T11:40:51+0000 Q1O06gL0rQ [info] end of verifyIntegrity()
2025-03-21T11:40:51+0000 Q1O06gL0rQ [info] endStep("5")
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] request to updater
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] currentStep()
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] Step 5 is in state "end".
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] POST request for step "6"
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] startStep("6")
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] extractDownload()
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] storage location: /var/www/nextcloud/data/updater-ocv45jqcioo3/downloads/
2025-03-21T11:40:51+0000 Y0fthJvHdR [info] Libzip version detected: 1.7.3
2025-03-21T11:41:10+0000 Y0fthJvHdR [info] end of extractDownload()
2025-03-21T11:41:10+0000 Y0fthJvHdR [info] endStep("6")
2025-03-21T11:41:10+0000 ECAXx1NV2d [info] request to updater
2025-03-21T11:41:10+0000 ECAXx1NV2d [info] currentStep()
2025-03-21T11:41:10+0000 ECAXx1NV2d [info] Step 6 is in state "end".
2025-03-21T11:41:10+0000 ECAXx1NV2d [info] POST request for step "7"
2025-03-21T11:41:11+0000 ECAXx1NV2d [info] startStep("7")
2025-03-21T11:41:11+0000 ECAXx1NV2d [info] setMaintenanceMode("true")
2025-03-21T11:41:11+0000 ECAXx1NV2d [info] configFileName /var/www/nextcloud/updater/../config/config.php
2025-03-21T11:41:11+0000 ECAXx1NV2d [info] end of setMaintenanceMode()
2025-03-21T11:41:11+0000 ECAXx1NV2d [info] endStep("7")
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] request to updater
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] currentStep()
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] Step 7 is in state "end".
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] POST request for step "8"
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] startStep("8")
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] replaceEntryPoints()
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] replace index.php
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] replace status.php
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] replace remote.php
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] replace public.php
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] replace ocs/v1.php
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] replace ocs/v2.php
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] end of replaceEntryPoints()
2025-03-21T11:41:11+0000 iyRj96P6Aq [info] endStep("8")
2025-03-21T11:41:11+0000 UdhkdWarOV [info] request to updater
2025-03-21T11:41:11+0000 UdhkdWarOV [info] currentStep()
2025-03-21T11:41:11+0000 UdhkdWarOV [info] Step 8 is in state "end".
2025-03-21T11:41:11+0000 UdhkdWarOV [info] POST request for step "9"
2025-03-21T11:41:11+0000 UdhkdWarOV [info] startStep("9")
2025-03-21T11:41:11+0000 UdhkdWarOV [info] deleteOldFiles()
2025-03-21T11:41:15+0000 UdhkdWarOV [info] config sample exists
2025-03-21T11:41:15+0000 UdhkdWarOV [info] themes README exists
2025-03-21T11:41:56+0000 UdhkdWarOV [info] end of deleteOldFiles()
2025-03-21T11:41:56+0000 UdhkdWarOV [info] endStep("9")
2025-03-21T11:49:17+0000 EwpW8VsC73 [info] request to updater
2025-03-21T11:49:17+0000 EwpW8VsC73 [info] currentStep()
2025-03-21T11:49:17+0000 EwpW8VsC73 [info] Step 9 is in state "end".
2025-03-21T11:49:17+0000 EwpW8VsC73 [info] POST request for step "9"
2025-03-21T11:49:18+0000 EwpW8VsC73 [info] startStep("9")
2025-03-21T11:49:18+0000 EwpW8VsC73 [info] deleteOldFiles()
2025-03-21T11:49:18+0000 EwpW8VsC73 [error] POST request failed with other exception
2025-03-21T11:49:18+0000 EwpW8VsC73 [error] Exception: Exception
Message: core/shipped.json is not available
Code:0
Trace:
#0 /var/www/nextcloud/updater/index.php(1354): Updater->deleteOldFiles()
#1 {main}
File:/var/www/nextcloud/updater/index.php
Line:861
2025-03-21T11:49:18+0000 EwpW8VsC73 [info] rollbackChanges("9")
2025-03-21T11:49:18+0000 EwpW8VsC73 [info] unlink .step
2025-03-21T11:49:18+0000 EwpW8VsC73 [info] rollbackChanges - step >= 7
2025-03-21T11:49:18+0000 EwpW8VsC73 [info] end of rollbackChanges()
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] request to updater
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] currentStep()
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] POST request for step "9"
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] startStep("9")
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] deleteOldFiles()
2025-03-21T11:49:34+0000 WVuA9Hzo0W [error] POST request failed with other exception
2025-03-21T11:49:34+0000 WVuA9Hzo0W [error] Exception: Exception
Message: core/shipped.json is not available
Code:0
Trace:
#0 /var/www/nextcloud/updater/index.php(1354): Updater->deleteOldFiles()
#1 {main}
File:/var/www/nextcloud/updater/index.php
Line:861
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] rollbackChanges("9")
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] unlink .step
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] rollbackChanges - step >= 7
2025-03-21T11:49:34+0000 WVuA9Hzo0W [info] end of rollbackChanges()
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
