Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.1
- Operating system and version (e.g., Ubuntu 24.04):
- Linux 6.8.0-86-generic x86_64
- Web server and version (e.g, Apache 2.4.25):
- –-
- Reverse proxy and version _(e.g. nginx 1.27.2)
- v2.12.6
- PHP version (e.g, 8.3):
- 8.3.27
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
after update
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
dockernextcloud:latest
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
YES Cloudflare
Summary of the issue you are facing:
I use a lot of unique pdf public file share.
Old 30.x version displayed only a pdf viewer with a download button that I can hide.
Someone found that by adding /download to the url he could download the document. (known issue at the time )
Now updated to 32.0.1.2 version show briefly a folder then a pdf viewer load with noting in it most of the times. Need to refresh the page 2-4 times for it do display the document.
Now using the /download trick don’t work anymore but user have a folder lookalike interface with one pdf inside with many button and others things like guest user display name ect.
I want back the old interface with only the file viewer opening and download button hidden and link trick fixed
Exemple of link: 01299786469.pdf - Diolum Storage
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
nothing in logs related
Web Browser
nothing in logs related
Web server / Reverse Proxy
nothing in logs related
Configuration
Nextcloud
The output of occ config:list system
{
"system": {
"filelocking.enabled": false,
"overwriteprotocol": "https",
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.1.34:5080",
"data.diolum.fr"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.1.2",
"overwrite.cli.url": "http:\/\/192.168.1.34:5080",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"app_install_overwrite": [
"files_3d",
"extract"
],
"enable_previews": true,
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_libreoffice_path": "\/usr\/bin\/libreoffice",
"enabledPreviewProviders": [
"OC\\Preview\\Imaginary",
"OC\\Preview\\ImaginaryPDF",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\MSOffice2003",
"OC\\Preview\\MSOfficeDoc",
"OC\\Preview\\Font",
"OC\\Preview\\MP3",
"OC\\Preview\\Movie",
"OC\\Preview\\MKV",
"OC\\Preview\\MP4",
"OC\\Preview\\AVI"
],
"maintenance": false,
"loglevel": 2
}
}
Apps
The output of occ app:list
Enabled:
- activity: 5.0.0-dev.0
- admin_audit: 1.22.0
- cloud_federation_api: 1.16.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- files: 2.4.0
- files_3dmodelviewer: 0.0.16
- files_automatedtagging: 3.0.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_sharing: 1.24.0
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- fulltextsearch: 32.0.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- previewgenerator: 5.10.0
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharereview: 1.4.0
- systemtags: 1.22.0
- theming: 2.7.0
- theming_customcss: 1.19.0
- thesearchpage: 1.2.14
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- viewer: 5.0.0-dev.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0Disabled:
- app_api: 32.0.0 (installed 32.0.0)
- bruteforcesettings: 5.0.0-dev.0 (installed 2.7.0)
- cfg_share_links: 7.0.1 (installed 7.0.1)
- checksum: 1.2.6 (installed 1.2.6)
- circles: 32.0.0 (installed 27.0.1)
- comments: 1.22.0 (installed 1.17.0)
- contactsinteraction: 1.13.1 (installed 1.8.0)
- dashboard: 7.12.0 (installed 7.7.0)
- duplicatefinder: 1.7.3 (installed 1.7.3)
- encryption: 2.20.0
- extract: 1.3.6 (installed 1.3.6)
- federation: 1.22.0 (installed 1.17.0)
- files_external: 1.24.0
- files_reminders: 1.5.0 (installed 1.0.0)
- files_rightclick: 0.15.1 (installed 1.6.0)
- firstrunwizard: 5.0.0-dev.0 (installed 2.16.0)
- imageconverter: 2.0.5 (installed 2.0.5)
- password_policy: 4.0.0-dev.0 (installed 1.17.0)
- photos: 5.0.0-dev.1 (installed 2.3.0)
- recommendations: 5.0.0-dev.0 (installed 1.6.0)
- related_resources: 3.0.0-dev.0 (installed 1.2.0)
- sharebymail: 1.22.0 (installed 1.17.0)
- snowflakestheme: 1.1.4 (installed 1.1.4)
- support: 4.0.0-dev.0 (installed 1.10.0)
- survey_client: 4.0.0-dev.0 (installed 1.15.0)
- suspicious_login: 10.0.0-dev.0 (installed 5.0.0)
- text: 6.0.1 (installed 3.8.0)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
- user_status: 1.12.0 (installed 1.7.0)
- weather_status: 1.12.0 (installed 1.7.0)
), “….”, date of the file addition, ect.