# Update stuck on step 5

**URL:** <https://help.nextcloud.com/t/update-stuck-on-step-5/97801>\
**Category:** ℹ️ Support\
**Tags:** update\_problems, nc19\
**Created:** [November 11, 2020, 8:48am UTC](https://help.nextcloud.com/t/update-stuck-on-step-5/97801 "2020-11-11T08:48:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rebelCoderBio](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rebelcoderbio/32/30965_2.png) [@rebelCoderBio](https://help.nextcloud.com/u/rebelCoderBio)\
**Post date:** [November 11, 2020, 8:48am UTC](https://help.nextcloud.com/t/update-stuck-on-step-5/97801/1 "2020-11-11T08:48:13Z")

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Hello.

I have looked into this [here](https://help.nextcloud.com/t/stuck-on-update-process-step-5-is-currently-in-process-please-reload-this-page-later/58371/11) and suggested solution did not work.

Attempted to upgrade from `Nextcloud 18.0.10` -\> `Nextcloud 19.0.4`  
Used: **`sudo -u www-data php /var/www/nc/updater/updater.phar`** command

I successfully completed upgrades with this before. Now I am stuck on:

```auto
Nextcloud Updater - version: v18.0.9-8-g27dac77
Step 5 is currently in process. Please call this command later.

```

People suggest editing/removing `.step` file, but my Nextcloud folder does not even have one:

```auto
ls -LR /var/www/nc/ | grep step
from.nextstep.ser
gestep.htm
gestep.png
gestep.htm
gestep.png
gestep.htm
gestep.png
gestep.htm
gestep.png
gestep.htm
gestep.png
step-decay.md
step21.js
step21.js.map
updater-3-running-step.png
updater-4-failed-step.png
updater-cli-3-running-step.png
updater-cli-4-failed-step.png

```

Editing `index.php` and removing `case 5` from the `switch` statement did not help.

Still stuck on upgrading to 19.

Your help is highly appriciated.

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<div class="post-metadata">

**Author:** ![yorel](https://help.nextcloud.com/letter_avatar/yorel/32/5_5575768a8748004e209b776fc1b2916d.png) [@yorel](https://help.nextcloud.com/u/yorel)\
**Post date:** [March 11, 2021, 12:10pm UTC](https://help.nextcloud.com/t/update-stuck-on-step-5/97801/2 "2021-03-11T12:10:59Z")

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Hi I do not know if you got it fixed but here is what I did:

sudo -u www-data php /var/www/html/nextcloud/occ maintenance:repair

I got rid of the message and managed to update nextcloud

Hope it helps

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<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 12, 2024, 7:30pm UTC](https://help.nextcloud.com/t/update-stuck-on-step-5/97801/3 "2024-12-12T19:30:29Z")

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<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 12, 2024, 7:30pm UTC](https://help.nextcloud.com/t/update-stuck-on-step-5/97801/4 "2024-12-12T19:30:30Z")

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