# Update problem : open\_basedir goes to ../

**URL:** <https://help.nextcloud.com/t/update-problem-open-basedir-goes-to/7591>\
**Category:** ℹ️ Support\
**Tags:** update\_problems, nc11, open\_basedir\
**Created:** [January 16, 2017, 12:33pm UTC](https://help.nextcloud.com/t/update-problem-open-basedir-goes-to/7591 "2017-01-16T12:33:05Z")\
**Posts on this page:** 1\
**Showing post:** 12

<div class="post-metadata">

**Author:** ![Linutux](https://help.nextcloud.com/letter_avatar/linutux/32/5_5575768a8748004e209b776fc1b2916d.png) [@Linutux](https://help.nextcloud.com/u/Linutux)\
**Post date:** [January 26, 2017, 12:12am UTC](https://help.nextcloud.com/t/update-problem-open-basedir-goes-to/7591/12 "2017-01-26T00:12:46Z")

</div>

I have the same problem. I am using Ubuntu 14.04 with PHP 7.1  
Nextcloud resides in /var/customers/webs/sysu/cloud/, open\_basedir is set to "/var/customers/webs/sysu/cloud:/var/customers/tmp/sysu:/usr/share/php:/usr/share/php5:/tmp:/var/customers/tmp/sysu/:/dev/urandom"  
It tries to access “/var/customers/webs/sysu/cloud/updater/…/…”, which fails.

When I change the open\_basedir to include “/var/customers/webs/sysu/”, the updater works.

---

_[View the full topic](https://help.nextcloud.com/t/update-problem-open-basedir-goes-to/7591)._