Support intro
Sorry to hear youâre facing problems 
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 18.0.1): 19.0.1
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.29
PHP version (eg, 7.1): Thatâs the question
The issue you are facing: Nextcloud is not reachable, Website shows Server Error 503
Is this the first time youâve seen this error? (Y/N): Y
Steps to replicate it:
- Go to the Website
The output of your Nextcloud log in Admin > Logging:
$
{"reqId":"GDvPVUL9q53QO7bRLl6y","level":3,"time":"2020-07-31T14:53:37+02:00","remoteAddr":"xx.xx.xx.xx","user":"--","app":"core","method":"GET","url":"/favicon.ico","message":{"Exception":"Doctrine\\DBAL\\DBALException","M$
{"reqId":"GDvPVUL9q53QO7bRLl6y","level":3,"time":"2020-07-31T14:53:37+02:00","remoteAddr":"xx.xx.xx.xx","user":"--","app":"PHP","method":"GET","url":"/favicon.ico","message":"You are using a fallback implementation of the $
{"reqId":"dU7Ehc4GvWYmwui2JwzM","level":3,"time":"2020-07-31T14:55:02+02:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"Doctrine\\DBAL\\DBALException","Message":"Failed to connec$
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => 'xxx',
'secret' => 'xxx',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'xx.xx.xx.xx',
2 => 'xxx.yy',
3 => 'xxx.yy',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '19.0.1.1',
'overwrite.cli.url' => 'xxx.yy',
'dbname' => 'nextcloud_db',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'xx',
'dbpassword' => 'xxx',
'installed' => true,
'instanceid' => 'xxx',
'upgrade.disable-web' => 'true',
'log_type' => 'file',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => '2',
'mail_smtpmode' => 'smtp',
'remember_login_cookie_lifetime' => '1800',
'log_rotate_size' => '10485760',
'trashbin_retention_obligation' => 'auto, 180',
'versions_retention_obligation' => 'auto, 365',
'simpleSignUpLink.shown' => 'false',
'memcache.local' => '\\OC\\Memcache\\APCu',
'filelocking.enabled' => true,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.5,
'dbindex' => 0,
'password' => 'xxx',
),
'logtimezone' => 'Europe/Berlin',
'htaccess.RewriteBase' => '/',
'share_folder' => '/Shared',
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
11 => 'OC\\Preview\\PNG',
12 => 'OC\\Preview\\JPEG',
14 => 'OC\\Preview\\BMP',
18 => 'OC\\Preview\\Movie',
),
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'maintenance' => false,
'mail_sendmailmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_domain' => 'xxx',
'mail_from_address' => 'xxx',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'xxx',
'mail_smtpname' => 'xxx',
'mail_smtppassword' => 'xxx',
'mail_smtpport' => '465',
);
The output of your Apache/nginx/system log in /var/log/____:
[Fri Jul 31 14:21:12.406025 2020] [mpm_prefork:notice] [pid 4588] AH00169: caught SIGTERM, shutting down
[Fri Jul 31 14:21:12.553415 2020] [mpm_event:notice] [pid 4749:tid 140154447203264] AH00489: Apache/2.4.29 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.1.1g configured -- resuming normal operations
[Fri Jul 31 14:21:12.553590 2020] [core:notice] [pid 4749:tid 140154447203264] AH00094: Command line: '/usr/sbin/apache2'
[Fri Jul 31 14:37:24.943460 2020] [mpm_event:notice] [pid 4749:tid 140154447203264] AH00491: caught SIGTERM, shutting down
[Fri Jul 31 14:37:25.102876 2020] [mpm_event:notice] [pid 10786:tid 140556418128832] AH00489: Apache/2.4.29 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.1.1g configured -- resuming normal operations
[Fri Jul 31 14:37:25.103016 2020] [core:notice] [pid 10786:tid 140556418128832] AH00094: Command line: '/usr/sbin/apache2'
[Fri Jul 31 14:38:10.624256 2020] [mpm_event:notice] [pid 10786:tid 140556418128832] AH00491: caught SIGTERM, shutting down
[Fri Jul 31 14:38:10.791443 2020] [mpm_event:notice] [pid 11389:tid 140354841398208] AH00489: Apache/2.4.29 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.1.1g configured -- resuming normal operations
[Fri Jul 31 14:38:10.791578 2020] [core:notice] [pid 11389:tid 140354841398208] AH00094: Command line: '/usr/sbin/apache2'
Hi,
I tried to Update my PHP Version to 7.4. This worked and php -v showed
PHP 7.4.8 (cli) (built: Jul 13 2020 16:45:47) ( NTS )
Copyright (c) The PHP Group
Zend Engine v3.4.0, Copyright (c) Zend Technologies
with Zend OPcache v7.4.8, Copyright (c), by Zend Technologies
But the Nextcloud Web Admin still see the Message, that PHP7.2 is installed and should be updated soon. So I deleted every PHP Version but 7.4, and as a result nothing is working now. When I go to the Website the Error 503 appears.
So I tried to uninstall PHP7.4 and install 7.2, but this did not work.
php -v still shows PHP7.4.
I guess I have a mixture of different PHP Versions which are causing this conflict.
Can someone please tell me howto reinstall/install a clear PHP that is working? Or is this a different Error?
If you need additional information feel free to ask.