Update NextCloud instance on webhosted space

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 20.0.3 (but I had the same trouble with previous versions)
Operating system and version : I don’t know, my hosting is with yourname.nl (Metaregistrar). They use Plesk as a user interface? Apache / nginx is mentioned
Apache or nginx version (eg, Apache 2.4.25): I searched everywhere in my Plesk-management window, but I didn’t find it.
PHP version (eg, 7.4): PHP 8.0.23

The issue you are facing:
The web-updated get stuck, now more then 10 times (I tried on different times of the day and with weeks/months between tries)

Is this the first time you’ve seen this error? (N):

Steps to replicate it:

  1. Go to settings, click the web-updater
  2. Get stuck on a step (backup, download, deleting old files)
  3. Backup and download step I can solve by changing the .step files, but

The output of your Nextcloud log in Admin > Logging:

I'm sorry, because my clients need the appointment app, I had to restore my data. So I don't have the logs anymore.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:

No access to this info.


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.