Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 20.0.3 (but I had the same trouble with previous versions)
Operating system and version : I don’t know, my hosting is with yourname.nl (Metaregistrar). They use Plesk as a user interface? Apache / nginx is mentioned
Apache or nginx version (eg, Apache 2.4.25): I searched everywhere in my Plesk-management window, but I didn’t find it.
PHP version (eg, 7.4): PHP 8.0.23
The issue you are facing:
The web-updated get stuck, now more then 10 times (I tried on different times of the day and with weeks/months between tries)
Is this the first time you’ve seen this error? (N):
Steps to replicate it:
- Go to settings, click the web-updater
- Get stuck on a step (backup, download, deleting old files)
- Backup and download step I can solve by changing the .step files, but
The output of your Nextcloud log in Admin > Logging:
I'm sorry, because my clients need the appointment app, I had to restore my data. So I don't have the logs anymore.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
Idem
The output of your Apache/nginx/system log in /var/log/____:
No access to this info.
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Idem