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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 18.0.2): 18.0.6
Operating system and version (eg, Ubuntu 20.04): Fedora Server 31
Apache or nginx version (eg, Apache 2.4.25): nginx 1.18.0.1
PHP version (eg, 7.1): 7.3.20
The issue you are facing:
Update stalls using web-based updater. Message “Could not unlink: /usr/share/nginx/nextcloud/updater/…/ocs/v2.php”
Is this the first time you’ve seen this error? (Y/N):
Y
Steps to replicate it:
- Retry Update
The output of your Nextcloud log in Admin > Logging:
Output of data/updater.log
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] request to updater
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] currentStep()
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] show HTML page
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] current version: 18.0.6 build time: 2020-06-09T07:36:10+00:00 dbb46a72b1cafa15c330515ee2bd0caf8d5151eb
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] getUpdateServerResponse()
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] updaterServer: https://updates.nextcloud.com/updater_server/
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] releaseChannel: stable
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] internal version: 18.0.6.0
2020-07-28T17:36:42+0000 qM8CR9KCoo [info] updateURL: https://updates.nextcloud.com/updater_server/?version=18x0x6x0xxxstablexx2020-06-09T07%3A36%3A10%2B00%3A00+dbb46a72b1cafa15c330515ee2bd0caf8d5151ebx7x3x20
2020-07-28T17:36:43+0000 qM8CR9KCoo [info] getUpdateServerResponse response: Array
(
[version] => 18.0.7.1
[versionstring] => Nextcloud 18.0.7
[url] => https://download.nextcloud.com/server/releases/nextcloud-18.0.7.zip
[web] => https://docs.nextcloud.com/server/18/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=18.0.7
[autoupdater] => 1
[eol] => 0
[signature] => jqE+H1D6TdPdnU+FTpI+oiRw2yktKp0J4Kjpy1x0BSC0yVjQ/wzaM3cVdYtQfK/n
3THCUr2tr7ya5z5KN3QxPRnzwQ7y8VPT/OX67Ex6ocad6js0A5n+rGdxsQwfErGL
AAIcVJZvHkZY/u37doqReli7uiGXefYBl+TMxA7xHcCjMiK/Q3N4TwXuIdqqs4jm
LDj/nxXiwNcVjEeBgSI86kAsa5LjfC/x/lRK4RYcxrDJ1/zrGrxZIDoM1AeCaTiH
4UdS8yCpLhSrTTnEcAVsCw7B+dUl3tMMEsZ6tIj0rBiM2w64UrrDKa+6nT1blC4D
2MV0GGQs+KG1zib7TRfNlg==
)
2020-07-28T17:36:43+0000 qM8CR9KCoo [info] checkForUpdate() Array
(
[version] => 18.0.7.1
[versionstring] => Nextcloud 18.0.7
[url] => https://download.nextcloud.com/server/releases/nextcloud-18.0.7.zip
[web] => https://docs.nextcloud.com/server/18/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=18.0.7
[autoupdater] => 1
[eol] => 0
[signature] => jqE+H1D6TdPdnU+FTpI+oiRw2yktKp0J4Kjpy1x0BSC0yVjQ/wzaM3cVdYtQfK/n
3THCUr2tr7ya5z5KN3QxPRnzwQ7y8VPT/OX67Ex6ocad6js0A5n+rGdxsQwfErGL
AAIcVJZvHkZY/u37doqReli7uiGXefYBl+TMxA7xHcCjMiK/Q3N4TwXuIdqqs4jm
LDj/nxXiwNcVjEeBgSI86kAsa5LjfC/x/lRK4RYcxrDJ1/zrGrxZIDoM1AeCaTiH
4UdS8yCpLhSrTTnEcAVsCw7B+dUl3tMMEsZ6tIj0rBiM2w64UrrDKa+6nT1blC4D
2MV0GGQs+KG1zib7TRfNlg==
)
2020-07-28T17:36:43+0000 qM8CR9KCoo [info] getChangelogURL()
2020-07-28T17:36:43+0000 qM8CR9KCoo [info] end of checkForUpdate() Update to Nextcloud 18.0.7 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-18.0.7.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#18-0-7" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2020-07-28T17:36:49+0000 Ge3lbd4sYi [info] request to updater
2020-07-28T17:36:49+0000 Ge3lbd4sYi [info] currentStep()
2020-07-28T17:36:49+0000 Ge3lbd4sYi [info] POST request for step "1"
2020-07-28T17:36:49+0000 Ge3lbd4sYi [info] startStep("1")
2020-07-28T17:36:49+0000 Ge3lbd4sYi [info] checkForExpectedFilesAndFolders()
2020-07-28T17:36:49+0000 Ge3lbd4sYi [info] end of checkForExpectedFilesAndFolders()
2020-07-28T17:36:49+0000 Ge3lbd4sYi [info] endStep("1")
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] request to updater
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] currentStep()
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] Step 1 is in state "end".
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] POST request for step "2"
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] startStep("2")
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] checkWritePermissions()
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] end of checkWritePermissions()
2020-07-28T17:36:49+0000 nOTFZDeqrO [info] endStep("2")
2020-07-28T17:36:49+0000 uqCw8mP1Eq [info] request to updater
2020-07-28T17:36:49+0000 uqCw8mP1Eq [info] currentStep()
2020-07-28T17:36:49+0000 uqCw8mP1Eq [info] Step 2 is in state "end".
2020-07-28T17:36:49+0000 uqCw8mP1Eq [info] POST request for step "3"
2020-07-28T17:36:49+0000 uqCw8mP1Eq [info] startStep("3")
2020-07-28T17:36:49+0000 uqCw8mP1Eq [info] createBackup()
2020-07-28T17:37:29+0000 uqCw8mP1Eq [info] end of createBackup()
2020-07-28T17:37:29+0000 uqCw8mP1Eq [info] endStep("3")
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] request to updater
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] currentStep()
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] Step 3 is in state "end".
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] POST request for step "4"
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] startStep("4")
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] downloadUpdate()
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] getUpdateServerResponse()
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] updaterServer: https://updates.nextcloud.com/updater_server/
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] releaseChannel: stable
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] internal version: 18.0.6.0
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] updateURL: https://updates.nextcloud.com/updater_server/?version=18x0x6x0xxxstablexx2020-06-09T07%3A36%3A10%2B00%3A00+dbb46a72b1cafa15c330515ee2bd0caf8d5151ebx7x3x20
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] getUpdateServerResponse response: Array
(
[version] => 18.0.7.1
[versionstring] => Nextcloud 18.0.7
[url] => https://download.nextcloud.com/server/releases/nextcloud-18.0.7.zip
[web] => https://docs.nextcloud.com/server/18/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=18.0.7
[autoupdater] => 1
[eol] => 0
[signature] => jqE+H1D6TdPdnU+FTpI+oiRw2yktKp0J4Kjpy1x0BSC0yVjQ/wzaM3cVdYtQfK/n
3THCUr2tr7ya5z5KN3QxPRnzwQ7y8VPT/OX67Ex6ocad6js0A5n+rGdxsQwfErGL
AAIcVJZvHkZY/u37doqReli7uiGXefYBl+TMxA7xHcCjMiK/Q3N4TwXuIdqqs4jm
LDj/nxXiwNcVjEeBgSI86kAsa5LjfC/x/lRK4RYcxrDJ1/zrGrxZIDoM1AeCaTiH
4UdS8yCpLhSrTTnEcAVsCw7B+dUl3tMMEsZ6tIj0rBiM2w64UrrDKa+6nT1blC4D
2MV0GGQs+KG1zib7TRfNlg==
)
2020-07-28T17:37:30+0000 aCaVkM7nxG [info] storage location exists
2020-07-28T17:37:49+0000 aCaVkM7nxG [info] end of downloadUpdate()
2020-07-28T17:37:49+0000 aCaVkM7nxG [info] endStep("4")
2020-07-28T17:37:49+0000 Y512Amo8CK [info] request to updater
2020-07-28T17:37:49+0000 Y512Amo8CK [info] currentStep()
2020-07-28T17:37:49+0000 Y512Amo8CK [info] Step 4 is in state "end".
2020-07-28T17:37:49+0000 Y512Amo8CK [info] POST request for step "5"
2020-07-28T17:37:49+0000 Y512Amo8CK [info] startStep("5")
2020-07-28T17:37:49+0000 Y512Amo8CK [info] verifyIntegrity()
2020-07-28T17:37:49+0000 Y512Amo8CK [info] getUpdateServerResponse()
2020-07-28T17:37:49+0000 Y512Amo8CK [info] updaterServer: https://updates.nextcloud.com/updater_server/
2020-07-28T17:37:49+0000 Y512Amo8CK [info] releaseChannel: stable
2020-07-28T17:37:49+0000 Y512Amo8CK [info] internal version: 18.0.6.0
2020-07-28T17:37:49+0000 Y512Amo8CK [info] updateURL: https://updates.nextcloud.com/updater_server/?version=18x0x6x0xxxstablexx2020-06-09T07%3A36%3A10%2B00%3A00+dbb46a72b1cafa15c330515ee2bd0caf8d5151ebx7x3x20
2020-07-28T17:37:49+0000 Y512Amo8CK [info] getUpdateServerResponse response: Array
(
[version] => 18.0.7.1
[versionstring] => Nextcloud 18.0.7
[url] => https://download.nextcloud.com/server/releases/nextcloud-18.0.7.zip
[web] => https://docs.nextcloud.com/server/18/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=18.0.7
[autoupdater] => 1
[eol] => 0
[signature] => jqE+H1D6TdPdnU+FTpI+oiRw2yktKp0J4Kjpy1x0BSC0yVjQ/wzaM3cVdYtQfK/n
3THCUr2tr7ya5z5KN3QxPRnzwQ7y8VPT/OX67Ex6ocad6js0A5n+rGdxsQwfErGL
AAIcVJZvHkZY/u37doqReli7uiGXefYBl+TMxA7xHcCjMiK/Q3N4TwXuIdqqs4jm
LDj/nxXiwNcVjEeBgSI86kAsa5LjfC/x/lRK4RYcxrDJ1/zrGrxZIDoM1AeCaTiH
4UdS8yCpLhSrTTnEcAVsCw7B+dUl3tMMEsZ6tIj0rBiM2w64UrrDKa+6nT1blC4D
2MV0GGQs+KG1zib7TRfNlg==
)
2020-07-28T17:37:49+0000 Y512Amo8CK [info] storage location: /usr/share/nginx/nextcloud/data/updater-oc45iog74pfu/downloads/
2020-07-28T17:37:50+0000 Y512Amo8CK [info] end of verifyIntegrity()
2020-07-28T17:37:50+0000 Y512Amo8CK [info] endStep("5")
2020-07-28T17:37:50+0000 L4ZY4Cu8fI [info] request to updater
2020-07-28T17:37:50+0000 L4ZY4Cu8fI [info] currentStep()
2020-07-28T17:37:50+0000 L4ZY4Cu8fI [info] Step 5 is in state "end".
2020-07-28T17:37:50+0000 L4ZY4Cu8fI [info] POST request for step "6"
2020-07-28T17:37:50+0000 L4ZY4Cu8fI [info] startStep("6")
2020-07-28T17:37:50+0000 L4ZY4Cu8fI [info] extractDownload()
2020-07-28T17:37:50+0000 L4ZY4Cu8fI [info] storage location: /usr/share/nginx/nextcloud/data/updater-oc45iog74pfu/downloads/
2020-07-28T17:37:55+0000 L4ZY4Cu8fI [info] end of extractDownload()
2020-07-28T17:37:55+0000 L4ZY4Cu8fI [info] endStep("6")
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] request to updater
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] currentStep()
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] Step 6 is in state "end".
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] POST request for step "7"
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] startStep("7")
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] setMaintenanceMode("true")
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] configFileName /usr/share/nginx/nextcloud/updater/../config/config.php
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] end of setMaintenanceMode()
2020-07-28T17:37:55+0000 9hzRoKVGdR [info] endStep("7")
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] request to updater
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] currentStep()
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] Step 7 is in state "end".
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] POST request for step "8"
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] startStep("8")
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] replaceEntryPoints()
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] replace index.php
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] replace status.php
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] replace remote.php
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] replace public.php
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] replace ocs/v1.php
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] replace ocs/v2.php
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] end of replaceEntryPoints()
2020-07-28T17:37:55+0000 xtlTZtIM4s [info] endStep("8")
2020-07-28T17:37:55+0000 xMtbHwofwx [info] request to updater
2020-07-28T17:37:55+0000 xMtbHwofwx [info] currentStep()
2020-07-28T17:37:55+0000 xMtbHwofwx [info] Step 8 is in state "end".
2020-07-28T17:37:55+0000 xMtbHwofwx [info] POST request for step "9"
2020-07-28T17:37:56+0000 xMtbHwofwx [info] startStep("9")
2020-07-28T17:37:56+0000 xMtbHwofwx [info] deleteOldFiles()
2020-07-28T17:37:57+0000 xMtbHwofwx [info] config sample exists
2020-07-28T17:37:57+0000 xMtbHwofwx [info] themes README exists
2020-07-28T17:38:00+0000 xMtbHwofwx [error] POST request failed with other exception
2020-07-28T17:38:00+0000 xMtbHwofwx [error] Exception: Exception
Message: Could not unlink: /usr/share/nginx/nextcloud/updater/../ocs/v2.php
Code:0
Trace:
#0 /usr/share/nginx/nextcloud/updater/index.php(1354): Updater->deleteOldFiles()
#1 {main}
File:/usr/share/nginx/nextcloud/updater/index.php
Line:976
2020-07-28T17:38:00+0000 xMtbHwofwx [info] rollbackChanges("9")
2020-07-28T17:38:00+0000 xMtbHwofwx [info] unlink .step
2020-07-28T17:38:00+0000 xMtbHwofwx [info] rollbackChanges - step >= 7
2020-07-28T17:38:00+0000 xMtbHwofwx [info] end of rollbackChanges()
2020-07-28T17:40:52+0000 3odki7CuBQ [info] request to updater
2020-07-28T17:40:52+0000 3odki7CuBQ [info] currentStep()
2020-07-28T17:40:52+0000 3odki7CuBQ [info] POST request for step "9"
2020-07-28T17:40:52+0000 3odki7CuBQ [info] startStep("9")
2020-07-28T17:40:52+0000 3odki7CuBQ [info] deleteOldFiles()
2020-07-28T17:40:55+0000 3odki7CuBQ [error] POST request failed with other exception
2020-07-28T17:40:55+0000 3odki7CuBQ [error] Exception: Exception
Message: Could not unlink: /usr/share/nginx/nextcloud/updater/../ocs/v2.php
Code:0
Trace:
#0 /usr/share/nginx/nextcloud/updater/index.php(1354): Updater->deleteOldFiles()
#1 {main}
File:/usr/share/nginx/nextcloud/updater/index.php
Line:976
2020-07-28T17:40:55+0000 3odki7CuBQ [info] rollbackChanges("9")
2020-07-28T17:40:55+0000 3odki7CuBQ [info] unlink .step
2020-07-28T17:40:55+0000 3odki7CuBQ [info] rollbackChanges - step >= 7
2020-07-28T17:40:55+0000 3odki7CuBQ [info] end of rollbackChanges()
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE