Update auf Onlyoffice Documentserver 0.1.8 => Unerreichbarkeit

kallle · October 24, 2020, 1:55pm

Nextcloud-Version: 19.0.4:
Mit der Documentserver-Version 0.1.7 konnten Onlyoffice-Dokumente erzeugt und bearbeitet werden. OO-Version 6.0.2. War zwar alles ein bisschen langsam, aber es funktionierte!

Jetzt, nach Update auf 0.1.8 erhalte ich auf zwei verschiedenen Nextcloud-Installationen (bei www.all-inkl.com, shared hosting) denselben Fehler: “ONLYOFFICE ist zurzeit nicht erreichbar. Bitte wende Dich an Deinen Administrator”
Dumm nur, dass ich der Admin bin und nichts damit anfangen kann. Auch das Updaten auf OO 6.1.0 änderte daran nichts.
Und auch mit dem OO Demo-Documentserver kann sich OO nicht mehr verbinden.
Im nextcloud.log erscheint Folgendes:

[documentserver_community] Error: OCA\DocumentServer\Document\DocumentConversionException: ./x2t: error while loading shared libraries: libgraphics.so: cannot open shared object file: No such file or directory
at <>

/www/htdocs/XXXXXXXX/_cloud/apps/documentserver_community/lib/Document/ConverterBinary.php line 72
OCA\DocumentServer\Document\ConverterBinary->run("")
/www/htdocs/XXXXXXXX/_cloud/apps/documentserver_community/lib/SetupCheck.php line 34
OCA\DocumentServer\Document\ConverterBinary->test()
/www/htdocs/XXXXXXXX/_cloud/apps/documentserver_community/lib/Controller/StaticController.php line 89
OCA\DocumentServer\SetupCheck->check()
/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/Http/Dispatcher.php line 170
OCA\DocumentServer\Controller\StaticController->webApps(“apps/api/documents/api.js”)
/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/Http/Dispatcher.php line 100
OC\AppFramework\Http\Dispatcher->executeController(OCA\DocumentServ … {}, “webApps”)
/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/App.php line 137
OC\AppFramework\Http\Dispatcher->dispatch(OCA\DocumentServ … {}, “webApps”)
/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/Routing/RouteActionHandler.php line 47
OC\AppFramework\App::main(“OCA\DocumentSe … r”, “webApps”, OC\AppFramework\ … {}, {path: "apps/api … "})
<>
OC\AppFramework\Routing\RouteActionHandler->__invoke({path: "apps/api … "})
/www/htdocs/XXXXXXXX/_cloud/lib/private/Route/Router.php line 297
call_user_func(OC\AppFramework\ … {}, {path: "apps/api … "})
/www/htdocs/XXXXXXXX/_cloud/lib/base.php line 1012
OC\Route\Router->match("/apps/documents … s")
/www/htdocs/XXXXXXXX/_cloud/index.php line 37
OC::handleRequest()

GET /index.php/apps/documentserver_community/web-apps/apps/api/documents/api.js
from 87.143.68.36 by XXXCloud at 2020-10-24T13:24:20+00:00

und:

[index] Error: Exception: trim() expects parameter 1 to be string, bool given at <>

/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/App.php line 137
OC\AppFramework\Http\Dispatcher->dispatch(OCA\DocumentServ … {}, “webApps”)
/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/Routing/RouteActionHandler.php line 47
OC\AppFramework\App::main(“OCA\DocumentSe … r”, “webApps”, OC\AppFramework\ … {}, {path: "apps/api … "})
<>
OC\AppFramework\Routing\RouteActionHandler->__invoke({path: "apps/api … "})
/www/htdocs/XXXXXXXX/_cloud/lib/private/Route/Router.php line 297
call_user_func(OC\AppFramework\ … {}, {path: "apps/api … "})
/www/htdocs/XXXXXXXX/_cloud/lib/base.php line 1012
OC\Route\Router->match("/apps/documents … s")
/www/htdocs/XXXXXXXX/_cloud/index.php line 37
OC::handleRequest()

Verursacht durchTypeError: trim() expects parameter 1 to be string, bool given

/www/htdocs/XXXXXXXX/_cloud/apps/documentserver_community/lib/SetupCheck.php - line 80:

trim(false)

/www/htdocs/XXXXXXXX/_cloud/apps/documentserver_community/lib/SetupCheck.php - line 55:

OCA\DocumentServer\SetupCheck->lddError()

/www/htdocs/XXXXXXXX/_cloud/apps/documentserver_community/lib/Controller/StaticController.php - line 90:

OCA\DocumentServer\SetupCheck->getHint()

/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/Http/Dispatcher.php - line 170:

OCA\DocumentServer\Controller\StaticController->webApps("apps/api/documents/api.js")

/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/Http/Dispatcher.php - line 100:

OC\AppFramework\Http\Dispatcher->executeController(OCA\Document ... {}, "webApps")

/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/App.php - line 137:

OC\AppFramework\Http\Dispatcher->dispatch(OCA\Document ... {}, "webApps")

/www/htdocs/XXXXXXXX/_cloud/lib/private/AppFramework/Routing/RouteActionHandler.php - line 47:

OC\AppFramework\App::main("OCA\\Docume ... r", "webApps", OC\AppFramew ... {}, { path: "app ... "})

<<closure>>

OC\AppFramework\Routing\RouteActionHandler->__invoke({ path: "app ... "})

/www/htdocs/XXXXXXXX/_cloud/lib/private/Route/Router.php - line 297:

call_user_func(OC\AppFramew ... {}, { path: "app ... "})

/www/htdocs/XXXXXXXX/_cloud/lib/base.php - line 1012:

OC\Route\Router->match("/apps/docum ... s")

/www/htdocs/XXXXXXXX/_cloud/index.php - line 37:

OC::handleRequest()

GET /index.php/apps/documentserver_community/web-apps/apps/api/documents/api.js
from 87.143.68.36 by XXXCloud at 2020-10-24T13:24:20+00:00

Was tun?
LG, Kallle

nilskamm · December 2, 2020, 11:24am

Hey Kalle,
hattest du fuer das Problem eine Loesung gefunden?

Ich habe genau das gleiche Problem und ich glaube, dass es leider keine einfache Loesung fuer uns gibt.
Das Problem ist, dass die neue Version der Document Server App eine Library benutzt, die auf den Servern von All-Inkl nicht installiert ist und laut dem All-Inkl Support (bei normalen Webhosting Paketen) auch nicht nachinstalliert wird.

Ich hatte das Problem hier im Forum und auf Github angesprochen:

github.com/nextcloud/documentserver_community

/x2t: error while loading shared libraries: libgraphics.so

opened 08:05PM - 29 Nov 20 UTC

closed 01:01PM - 01 Dec 20 UTC

nilskamm

Hi all! I used the OnlyOffice App with the Community Document Server App for qu…ite a while in another instance and wanted to install it to my new nextcloud instance. The instance is installed in a webhosting environment like my other instance. I updated the instance from 19.0.3 to 10.0.5 and installed the OnlyOffice (6.1.0) and Community Document Server (0.1.8) App from the Appstore. When i try to open a document it only says > ONLYOFFICE cannot be reached. Please contact admin I tried to reinstall it but it always comes to the same problem. The log shows two problems: > {"reqId":"X8P3OOnZhy@xEN97KOROdwAAAz8","level":3,"time":"2020-11-29T19:32:08+00:00","remoteAddr":"89.247.127.98","user":"LIadmin","app":"documentserver_community","method":"GET","url":"/apps/documentserver_community/web-apps/apps/api/documents/api.js","message": > > {"Exception":"OCA\\DocumentServer\\Document\\DocumentConversionException","Message":"./x2t: error while loading shared libraries: libgraphics.so: cannot open shared object file: No such file or directory\n","Code":0,"Trace":[ > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/Document/ConverterBinary.php","line":72,"function":"run","class":"OCA\\DocumentServer\\Document\\ConverterBinary","type":"->","args":[""]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/SetupCheck.php","line":34,"function":"test","class":"OCA\\DocumentServer\\Document\\ConverterBinary","type":"->","args":[]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/Controller/StaticController.php","line":89,"function":"check","class":"OCA\\DocumentServer\\SetupCheck","type":"->","args":[]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Http/Dispatcher.php","line":170,"function":"webApps","class":"OCA\\DocumentServer\\Controller\\StaticController","type":"->","args":["apps/api/documents/api.js"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Http/Dispatcher.php","line":100,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Controller\\StaticController"},"webApps"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/App.php","line":137,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Controller\\StaticController"},"webApps"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\DocumentServer\\Controller\\StaticController","webApps",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/Route/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/base.php","line":1010,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/documentserver_community/web-apps/apps/api/documents/api.js"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/index.php","line":37,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/Document/ConverterBinary.php","Line":64,"CustomMessage":"--"}, > > "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0","version":"19.0.5.2"} and > {"reqId":"X8P3OOnZhy@xEN97KOROdwAAAz8","level":3,"time":"2020-11-29T19:32:09+00:00","remoteAddr":"89.247.127.98","user":"LIadmin","app":"index","method":"GET","url":"/apps/documentserver_community/web-apps/apps/api/documents/api.js","message": > > {"Exception":"Exception","Message":"trim() expects parameter 1 to be string, bool given","Code":0,"Trace":[ > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/App.php","line":137,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Controller\\StaticController"},"webApps"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\DocumentServer\\Controller\\StaticController","webApps",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/Route/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/base.php","line":1010,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/documentserver_community/web-apps/apps/api/documents/api.js"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/index.php","line":37,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Http/Dispatcher.php","Line":110,"Previous":{"Exception":"TypeError","Message":"trim() expects parameter 1 to be string, bool given","Code":0,"Trace":[ > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/SetupCheck.php","line":80,"function":"trim","args":[false]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/SetupCheck.php","line":55,"function":"lddError","class":"OCA\\DocumentServer\\SetupCheck","type":"->","args":[]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/Controller/StaticController.php","line":90,"function":"getHint","class":"OCA\\DocumentServer\\SetupCheck","type":"->","args":[]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Http/Dispatcher.php","line":170,"function":"webApps","class":"OCA\\DocumentServer\\Controller\\StaticController","type":"->","args":["apps/api/documents/api.js"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Http/Dispatcher.php","line":100,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Controller\\StaticController"},"webApps"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/App.php","line":137,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Controller\\StaticController"},"webApps"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\DocumentServer\\Controller\\StaticController","webApps",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/private/Route/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"path":"apps/api/documents/api.js","_route":"documentserver_community.Static.webApps"}]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/lib/base.php","line":1010,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/documentserver_community/web-apps/apps/api/documents/api.js"]}, > > {"file":"/www/htdocs/w00b5f79/nextcloud-test/index.php","line":37,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/www/htdocs/w00b5f79/nextcloud-test/apps/documentserver_community/lib/SetupCheck.php","Line":80},"CustomMessage":"--"}, > > "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0","version":"19.0.5.2"} I guess the second error just occurs because of the first one. They always come together. My config.php: > <?php > $CONFIG = array ( > 'instanceid' => 'oca1zua6cgwx', > 'passwordsalt' => 'GUGITRAVvHjWyQ3bEesaMeaxkD3ku9', > 'secret' => 'TJTkwIlDopYBMXwwjDpz4EHEjPZtu24KBNBHCy57CWo10NOy', > 'trusted_domains' => > array ( > 0 => 'cloudtest.host.com', > 1 => 'www.cloudtest.host.com', > ), > 'datadirectory' => '/www/htdocs/w00b5f79/nextcloud-test/data', > 'dbtype' => 'mysql', > 'version' => '19.0.5.2', > 'overwrite.cli.url' => 'http://cloudtest.host.com', > 'htaccess.RewriteBase' => '/', > 'dbname' => 'daname', > 'dbhost' => 'localhost', > 'dbport' => '', > 'dbtableprefix' => 'BQ8qJ_', > 'mysql.utf8mb4' => true, > 'dbuser' => 'dbuser', > 'dbpassword' => 'dbpassword', > 'installed' => true, > 'tempdirectory' => '/www/htdocs/w00b5f79/nextcloud-test/tmp/', > 'mail_smtpmode' => 'sendmail', > 'mail_sendmailmode' => 'pipe', > 'mail_from_address' => 'it', > 'mail_domain' => 'host.com', > 'maintenance' => false, > 'theme' => '', > 'loglevel' => 0, > 'simpleSignUpLink.shown' => false, > 'default_language' => 'de', > 'default_locale' => 'de_DE', > 'updater.secret' => '$2y$10$G1DoE5HSre7FLBnHpD/N3OpTsr2/ayQ8PGmuvpQ83UohttUHVnM/W', > ); Any idea how to fix that?

Also… Was kann man tun?
Ich werde jetzt erstmal versuchen wieder die alten Versionen der Document Server App und der OnlyOffice App zu installieren. Beide findest du auf Github unter den Releases der Apps und muesstest sie dann manuell hochladen. Das mache ich aber auch nur, weil ich an den Inhalt meiner Dateien moechte und sie beim Herunterladen interessanterweise leer sind. Das sollte auch nicht so sein und vielleicht sind meine Daten einfach alle weg. Aber das moechte ich vorher noch testen.

Eine andere Loesung waere einen extra Document Server auf einem anderen Server zu installieren und in deiner OnlyOffice Config dessen Adresse anzugeben.

Oder statt einem Webhosting auf einen richtigen Server zu wechseln, was wahrscheinlich meine langfristige Loesung sein wird.

Ich bin weit davon entfernt ein Nextcloud-Profi zu sein, weswegen es bestimmt auch noch andere Loesungen geben koennte oder vielleicht wird die Library ja in zukuenftigen Versionen entfernt. Aber das ist jetzt erstmal der aktuelle Stand, wie ich ihn sehe.

Ich hoffe ich konnte dir damit etwas helfen.
Frag einfach nach, falls du noch was wissen moechtest!

Plush · January 15, 2021, 12:09am

Ich bin auch bei All-Inkl, habe gerade auf 0.1.8 aktualisiert und bin auf dasselbe Problem gestoßen. Die benötigte Bibliothek ist schon da, der Community Document Server bringt sie mit. Aber der Suchpfad ist nicht gesetzt und sie wird nicht gefunden.

Ich habe das im Bugtracker des Community Document Servers beschrieben: ./x2t: error while loading shared libraries: libgraphics.so: cannot open shared object file: No such file or directory · Issue #195 · nextcloud/documentserver_community · GitHub

nilskamm · January 20, 2021, 4:22pm

Ja. Deine Lösung funktioniert perfekt!

Ukko · August 17, 2021, 7:24pm

Der Tipp hat auch mir beil All-Inkl sehr geholfen und funktioniert.

Um anderen die Suche zu erleichtern: Die Datei findet sich in /cloud/apps/documentserver_community/lib/Document/ConverterBinary.php und die Codezeile hat sich inzwischen etwas nach hinten verschoben, gemeint ist:
$process = proc_open($cmd, $descriptorSpec, $pipes, self::BINARY_DIRECTORY, ["LD_LIBRARY_PATH" => "."]);

Vielleicht hilft’s dem einen oder anderen.