Untrusted Certificate?

Support intro

Untrused Certificate?
Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): Debian Bookworm
Apache or nginx version (eg, Apache 2.4.25): N/A' PHP version _(eg, 7.4)_: replace me`

The issue you are facing:
Nextcloud Desktop launched and now I’m getting this:

Cannot connect securely to tmccon.thegood.cloud:

The host name did not match any of the valid hosts for this certificate

The certificate is self-signed, and untrusted

with Certificate Kubernetes Ingress Controller Fake Certificate

Organization: Acme Co

Fingerprint (SHA-256): 76:b0:ce:f7:58:c3:af:a6:63:c6:f1:04:2e:ac:ec:7c:66:a8:5c:0c:1e:56:e5:41:ca:36:af:09:da:2d:4d:63
Fingerprint (SHA-512): 31:2b:9a:81:9a:c9:d5:82:32:8b:b7:a8:20:99:72:24:e4:9a:69:c5:c4:98:d8:d4:ee:d4:52:d1:71:6c:40:71:aa:50:c2:2f:a4:6c:0d:b6:89:62:70:61:f6:c0:8e:09:85:2f:d8:ed:2d:df:d2:52:e0:af:89:28:7f:1c:84:9e

Effective Date: Thu Jun 2 17:48:08 2022 GMT
Expiration Date: Fri Jun 2 17:48:08 2023 GMT

Issuer: Kubernetes Ingress Controller Fake Certificate

Organization: Acme Co

Is this the first time you’ve seen this error? (Y/N):Y

Steps to replicate it:
Unknown it just started Happening and I’m unable to login to the Dashboard @ https://tmccon.thegood.cloud/apps/dashboard/ I get error 502 Bad Gateway.

The output of your Nextcloud log in Admin > Logging:

Can't access the site to get this:

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

can't access them 

Please contact your Nextcloud Hosting Provider. In your case: https://thegood.cloud/

Thanks, sent them an email. Cert errors from Nextcloud desktop have disappeared but still getting the bad gateway error.