Nextcloud version (eg, 12.0.2): 17.0.1.1
Operating system and version (eg, Ubuntu 17.04): Linux 3.10.0-862.3.2.4.ELK.el6.x86_64 shared hosting with cpanel
Apache or nginx version (eg, Apache 2.4.25): Apache2 version not known
PHP version (eg, 7.1): 7.3.12
The issue you are facing:
Three specific PDF files cannot be uploaded into any folder by any user (admin or non-admin).
Each time I receive message “An unknown error has occurred” but no corresponding log entry.
These files are < 1MB
Changing the file name by a small amount – e.g. from “SCP S1 - Factsheet - Q3 2019.pdf” to “SCP S1 - Factsheet - Q3 2019-v1.pdf” – has no effect and the same error is received.
Changing the file name significantly – e.g. from “SCP S1 - Factsheet - Q3 2019.pdf” to “Factsheet - Q3 2019.pdf” causes no issues and the file is uploaded.
In fact, any file that is renamed as “SCP S1 - Factsheet - Q3 2019.pdf” will not upload, giving an “unknown error” message.
I have tried:
- rebuilding from scratch (fresh db and filesystem) in the same subdomain. Same error.
- rebuilding from scratch (fresh db and filesystem) in a different subdomain. Same error.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
Using Windows 10 1903 + Chrome 78
- Using the files app, drag the file from Windows Explorer into the browser.
- Banner “Uploading” appears, changes to “A few seconds” then error message appears.
- Retry same steps using “+” -> “Upload file”. Receive same error message.
The output of your Nextcloud log in Admin > Logging:
https://pastebin.com/DWU03vFA
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"portal.mydomain.com",
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "17.0.1.1",
"overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"allow_user_to_change_display_name": false,
"skeletondirectory": "",
"lost_password_link": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 0
}
The output of your Apache/nginx/system log in /var/log/____:
Not currently available – hosting support to provide.
Additional system info:
Server configuration detail
Operating system: Linux 3.10.0-862.3.2.4.ELK.el6.x86_64 #1 SMP Thu May 24 16:26:56 CDT 2018 x86_64
Webserver: Apache (cgi-fcgi)
Database: mysql 5.6.41
PHP version: 7.3.12
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, json, exif, mysqlnd, odbc, PDO, pgsql, Phar, posix, pspell, SimpleXML, soap, sockets, sqlite3, tidy, tokenizer, xml, xmlwriter, xsl, zip, mysqli, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, wddx, xmlreader, xmlrpc, imagick, ionCube Loader
Nextcloud version: 17.0.1 - 17.0.1.1
Updated from an older Nextcloud/ownCloud or fresh install:
Where did you install Nextcloud from: unknown
External storages: files_external is disabled
Encryption: no
User-backends:
- OC\User\Database
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36
Enabled:
- accessibility: 1.3.0
- bruteforcesettings: 1.4.0
- cloud_federation_api: 1.0.0
- dav: 1.13.0
- federatedfilesharing: 1.7.0
- files: 1.12.0
- files_accesscontrol: 1.7.0
- files_pdfviewer: 1.6.0
- files_rightclick: 0.15.1
- groupfolders: 5.0.4
- logreader: 2.2.0
- lookup_server_connector: 1.5.0
- oauth2: 1.5.0
- password_policy: 1.7.0
- provisioning_api: 1.7.0
- serverinfo: 1.7.0
- support: 1.0.1
- systemtags: 1.7.0
- theming: 1.8.0
- twofactor_backupcodes: 1.6.0
- workflowengine: 1.7.0
Disabled:
- activity
- admin_audit
- comments
- encryption
- federation
- files_external
- files_sharing
- files_trashbin
- files_versions
- files_videoplayer
- firstrunwizard
- gallery
- nextcloud_announcements
- notifications
- privacy
- recommendations
- sharebymail
- survey_client
- text
- updatenotification
- user_ldap
- viewer