Unable to update automatically

[chrisappleyard]

Hello there,

I would like some help please, I have been trying to get Nextcloud to work for the past 4-5 months but I cannot figure out what is happening with the updater.

I’d like to use the updater so I can update Nextcloud automatically.

I have been trying to get help on Reddit, however I haven’t had any luck.

This is the issue I keep getting when running the updater.phar file:

[ ] Delete old files ...PHP Warning:  rmdir(/var/www/html/updater/../ocs): Permission denied in phar:///var/www/html/updater/updater.phar/lib/Updater.php on line 871
[✘] Delete old files failed
Could not rmdir: /var/www/html/updater/../ocs

Update failed. To resume or retry just execute the updater again.

I have everything in /var/www/html owned by www-data.

drwxr-xr-x 41 www-data www-data 4.0K Aug 26 18:52 3rdparty
drwxr-xr-x  5 www-data www-data 4.0K Sep 20 05:02 apps
-rw-r--r--  1 www-data www-data  17K Aug 26 18:50 AUTHORS
drwxr-xr-x  2 www-data www-data 4.0K Sep 20 05:02 config
-rw-r--r--  1 www-data www-data 3.9K Aug 26 18:50 console.php
-rw-r--r--  1 www-data www-data  34K Aug 26 18:50 COPYING
drwxr-xr-x 23 www-data www-data 4.0K Aug 26 18:52 core
-rwxr-xr-x  1 www-data www-data 5.1K Aug 26 18:50 cron.php
-rw-r--r--  1 www-data www-data 3.1K Sep 20 01:38 .htaccess
-rw-r--r--  1 www-data www-data  156 Aug 26 18:50 index.html
-rw-r--r--  1 www-data www-data   57 Sep 20 05:13 index.php
drwxr-xr-x  6 www-data www-data 4.0K Aug 26 18:50 lib
-rw-r--r--  1 www-data www-data  283 Aug 26 18:50 occ
drwxr-xr-x  2 www-data www-data 4.0K Aug 26 18:50 ocm-provider
drwxr-xr-x  2 www-data www-data 4.0K Sep 20 05:13 ocs
drwxr-xr-x  2 www-data www-data 4.0K Aug 26 18:50 ocs-provider
-rw-r--r--  1 www-data www-data   57 Sep 20 05:13 public.php
-rw-r--r--  1 www-data www-data   57 Sep 20 05:13 remote.php
drwxr-xr-x  4 www-data www-data 4.0K Aug 26 18:50 resources
-rw-r--r--  1 www-data www-data   26 Aug 26 18:50 robots.txt
-rw-r--r--  1 www-data www-data   57 Sep 20 05:13 status.php
drwxr-xr-x  2 www-data www-data 4.0K Sep 20 05:02 themes
drwxr-xr-x  2 www-data www-data 4.0K Aug 26 18:51 updater
-rw-r--r--  1 www-data www-data  101 Aug 26 18:50 .user.ini
-rw-r--r--  1 www-data www-data  362 Aug 26 18:52 version.php

Also I have checked the folder updater and it also has the correct permissions.

However, the files it’s trying to delete “/var/www/html/updater/…/ocs”… there’s nothing but 2 files within /var/www/html/updater … the index.php and the updater.phar file… so I am not sure what it’s trying to do here…

total 660K
drwxr-xr-x  2 www-data www-data 4.0K Aug 26 18:51 .
drwxr-xr-x 13 root     root     4.0K Sep 20 01:31 ..
-rw-r--r--  1 www-data www-data  63K Aug 26 18:51 index.php
-rwxrwx---  1 www-data www-data 587K Aug 26 18:51 updater.phar

My data folder is outside of the default directory and that also is owned by www-data.

I have reviewed all the documention and I have documented all the commands I use to setup the server, you can see my SOP here: SOP - Nextcloud installation

Is there something I’m doing wrong with my installation?

I am using Debian 10.5.

I use Apache:

Server version: Apache/2.4.38 (Debian)

I use PHP:

PHP 7.3.19-1~deb10u1 (cli) (built: Jul 5 2020 06:46:45) ( NTS )

I use MariaDB:

10.3.23-MariaDB-0+deb10u1 Debian 10

I am not sure what else I can do, does anyone have any ideas what I am doing wrong?

[tflidd]

@chrisappleyard

/var/www/html/updater/../ocs

Can you check the permissions of files within this folder:

ls -lisa /var/www/html/updater/../ocs

Also make sure to run the update process with the webserver permissions:
sudo -u www-data php updater/updater.phar

Similar topics:

Update from 13.0.1.1 to 13.0.2 Error

Dear support, it is already 3rd time in a row when I could not finish my upgrade wia web interface… Today I meet funcy issue: Could not rmdir: /var/www/nextcloud/updater/../ocs-provider [image] It is funny, because this folder does not exist any more: #ls -la updater/ total 660 drwxr-x--- 2 www-data www-data 4096 Jan 25 14:03 . drwxr-xr-x 14 root www-data 4096 Apr 20 10:12 .. -rw-r----- 1 www-data www-data 63296 Apr 17 16:51 index.php -rw-r----- 1 www-data www-data 598191 Apr 1…

Update error: Delete old files Could not rmdir /var/www/html/nextcloud/updater/../themes/example/

Hi, Tried updating from 16.0.1 to 16.0.3 and it seems to have failed. I thought it was a permissions issue but I can’t seem to find it. All files and dirs have apache and 755 set to them… any ideas. The update stops on “delete old files”. Also in the error of the update it references a path “/var/www/html/nextcloud/updater/…/themes/example/” but “…/themes/example/” does not seem to exist. The only files in there are “index.php” and “updater.phar”. Anyone knows what to do? Here is the output…

and in the bug tracker:
https://github.com/nextcloud/updater/issues/158

[devnull]

Have you start the updater with the user www-data:

sudo -u www-data php updater/updater.phar

[chrisappleyard]

Hi there,

I have done the following command: sudo -u www-data php updater/updater.phar

… and I got the same error

I changed the permissions: sudo chown www-data:www-data /var/www/html/updater/…/ocs

Then tried again, but still getting the same error:

[ ] Delete old files …PHP Warning: rmdir(/var/www/html/updater/…/ocs): Permission denied in phar:///var/www/html/updater/updater.phar/lib/Updater.php on line 871
[✘] Delete old files failed
Could not rmdir: /var/www/html/updater/…/ocs

Update failed. To resume or retry just execute the updater again.

So I looked at the permissions on /var/www/html, it was owned by Root, so I changed the owner and group to www-data.

Re-ran the update script again and now it WORKS!! omg thank you so much! thank you both @devnull and @tflidd for helping me! you cannot imagine how long i’ve been trying to figure this out haha… this is going on my SOP now…

[flixhost]

@chrisappleyard

You my saver!
Thanks alot!

[acawacloud]

I had the exact same issues after a webupdate the updater got stuck…

• after finding a second php.ini in the php8/fpm folder I could higher the memory limit.
• after fixing that I got a lot of permission issues that I could fix thanks to this thread.
• the update succeeded

but I’m still seeing this message: “Update in process.”

this is the updater output: (I see no errors and disabled maintenance mode)

Update of code successful.

Should the "occ upgrade" command be executed? [Y/n] y
Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
Setting log level to debug
Repair step: Repair MySQL collation
Repair info: All tables already have the correct collation -> nothing to do
Repair step: Repair SQLite autoincrement
Repair step: Copy data from accounts table when migrating from ownCloud
Repair step: Drop account terms table when migrating from ownCloud
Updating database schema
Updated database
Repair step: Repair MySQL collation
Repair info: All tables already have the correct collation -> nothing to do
Repair step: Repair mime types
Repair step: Clean tags and favorites
Repair info: 0 tags of deleted users have been removed.
Repair info: 0 tags for delete files have been removed.
Repair info: 0 tag entries for deleted tags have been removed.
Repair info: 0 tags with no entries have been removed.
Repair step: Repair invalid shares
Repair step: Move .step file of updater to backup location
Repair info: .step file exists
Repair info: .step file moved to .step-previous-update
Repair step: Add move avatar background job
Repair info: Repair step already executed
Repair step: Add preview cleanup background jobs
Repair step: Migrate oauth2_clients table to nextcloud schema
Repair info: Update the oauth2_access_tokens table schema.
Repair info: Update the oauth2_clients table schema.
Repair step: Fix potential broken mount points
Repair info: No mounts updated
Repair step: Repair language codes
Repair step: Add log rotate job
Repair step: Clear frontend caches
Repair info: Image cache cleared
Repair info: JS cache cleared
Repair step: Clear every generated avatar on major updates
Repair step: Add preview background cleanup job
Repair step: Queue a one-time job to cleanup old backups of the updater
Repair step: Cleanup invalid photocache files for carddav
Repair step: Add background job to cleanup login flow v2 tokens
Repair step: Remove potentially over exposing share links
Repair info: No need to remove link shares.
Repair step: Clear access cache of projects
Repair step: Reset generated avatar flag
Repair step: Keep legacy encryption enabled
Repair step: Check encryption key format
Repair step: Remove old dashboard app config data
Repair step: Add job to cleanup the bruteforce entries
Repair step: Queue a one-time job to check for user uploaded certificates
Repair step: Repair DAV shares
Repair step: Add background job to set the lookup server share state for users
Repair step: Add token cleanup job
Repair step: Clean up abandoned apps
Repair step: Add possibly missing system config
Starting code integrity check...
Finished code integrity check
Update successful
Maintenance mode is kept active
Resetting log level

Keep maintenance mode active? [y/N] n
Maintenance mode disabled

Why I am still seeing this message on the web?
“Update in process.”