Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
- Is this the first time you’ve seen this error? (Yes / No):
* - When did this problem seem to first start?
today 1/12/25
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Using a hosted server via
Summary of the issue you are facing:
Unable to save files (but am able to create folders),I am getting the following error message:
Steps to replicate it (hint: details matter!):
-
Upload file locally
-
Sync starts - error message appears:
-
Error
Wrong path, file/folder does not exist
Error transferring https://nc.digitalgerry.eu/remote.php/ dav/files/digitalgerry/Organist/Members Sight Reading
Workbook PDF.pdf - server replied: Not Found (this appears whever you try to synch.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
2025-12-01 19:52:46:025 [ info nextcloud.log.permanent /Volumes/builds/35376/macos-35376/src/libsync/propagateremotedelete.cpp:24 ]: delete "Organ materials" "Processing \"Organ materials\" | (db/local/remote) | valid: true/false/true | mtime: 1764614848/0/1764614848 | size: 64/0/0 | etag: \"692de2c080e7e\"//\"692de2c080e7e\" | checksum: \"\"//\"\" | perm: \"GDNVCKR\"//\"GDNVCKR\" | fileid: \"00842652oc6p42tvcadr\"//\"00842652oc6p42tvcadr\" | inode: 143441545/0/ | type: CSyncEnums::ItemTypeDirectory/CSyncEnums::ItemTypeSkip/CSyncEnums::ItemTypeDirectory | e2ee: false/false | e2eeMangledName: \"\"/\"\" | file lock: not locked//not locked | file lock type: \"\"//\"0\" | live photo: false//false | metadata missing: /false/"
Web Browser
no
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):