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Getting help
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Hi there,
I have provided as much details as I can.
There are other posts with the same issue, but they are all locked with no answer.
The Basics
-
Nextcloud Server version (e.g., 29.x.x):
- 31.0.10
-
Operating system and version (e.g., Ubuntu 24.04):
Hetzter Hosting
Web server and version (e.g, Apache 2.4.25):
replace me
-
Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
-
PHP version (e.g, 8.3):
replace me
-
Is this the first time you’ve seen this error? (Yes / No):
Yes
-
When did this problem seem to first start?
Right after new setup
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Provied by Hetzner hosting
-
Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I added two accounts to the Nextcloud setup. Both are setup exactly the same - in the same group, with the same manager. When I come to share a folder, only one of them appears in the dropdown list to share.
That person sees the files. But I cannot assign the other.
I have tried removing the account, remaking, deleting the cache, all of us logging out and back in. Waiting for 10mins or so.
Steps to replicate it (hint: details matter!):
-
Click the little share icon to the right of a folder
-
Select the dropdown next to Internal Shares
-
Only one of the two accounts is in the list.
Log entries
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
There is no “Logging screen” option as far as I can see:
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Nope all clean
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
I don't have this
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.