No Photos Show in My Nextcloud Photos Area.
Originally I was able to view my media in my Photos section on the desktop web app. Then when I try selecting a folder, it just won’t appear. After restarting my server and my computer, it still says ‘An error occurred’ where the photos should be, and I still can’t select folders. I select ‘add folder’, select my folder and click add, but it just never shows up!
Essentially, I am unable to add media folders to my photos system.
[/details]
- Nextcloud Hub 10 (31.0.5)
- Ubuntu 24.04.2
- Apache/2.4.58 (Ubuntu)
*PHP 8.3.6 * Is this the first time you’ve seen this error? (Yes / No):- No
When did this problem seem to first start? - after I removed the first folder, a few days ago.
- No
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I am unable to add folders in Nextcloud photos
Steps to replicate it (hint: details matter!):
- Go to photos tab
- Go to photos settings
- Try adding a folder
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Note that my logs had to be cut way short as I was 350,000 characters above the maximum.
{"reqId":"5uClUZBv6u8vWTz9tFkQ","level":2,"time":"2025-05-17T06:31:21+00:00","remoteAddr":"100.103.167.6","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.4.90 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0","version":"31.0.5.1","data":[]}
{"reqId":"5uClUZBv6u8vWTz9tFkQ","level":2,"time":"2025-05-17T06:31:21+00:00","remoteAddr":"100.103.167.6","user":"--","app":"no app in context","method":"POST","url":"/","message":"Host 192.168.4.90 was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0","version":"31.0.5.1","data":[]}
{"reqId":"S43dhqAKHwLPR661ydbC","level":2,"time":"2025-05-17T06:32:27+00:00","remoteAddr":"100.103.167.6","user":"charlielindsay","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=126&x=250&y=250","message":"Cached preview not found for file /charlielindsay/files/Photos/Library.jpg, generating a new preview.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0","version":"31.0.5.1","data":[]}
{"reqId":"PpEXKe6zX7YGabrIUHev","level":2,"time":"2025-05-17T06:32:27+00:00","remoteAddr":"100.103.167.6","user":"charlielindsay","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=119&x=250&y=250","message":"Cached preview not found for file /charlielindsay/files/Photos/Vineyard.jpg, generating a new preview.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0","version":"31.0.5.1","data":[]}
{"reqId":"a5y78nuU6UtO1hQboWni","level":2,"time":"2025-05-17T06:32:28+00:00","remoteAddr":"100.103.167.6","user":"charlielindsay","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=118&x=250&y=250","message":"Cached preview not found for file /charlielindsay/files/Photos/Frog.jpg, generating a new preview.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0","version":"31.0.5.1","data":[]}
{"reqId":"4lMhkAUQgpIxyVy9HEr5","level":2,"time":"2025-05-17T06:32:29+00:00","remoteAddr":"100.103.167.6","user":"charlielindsay","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=117&x=250&y=250","message":"Cached preview not found for file /charlielindsay/files/Photos/Gorilla.jpg, generating a new preview.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0","version":"31.0.5.1","data":[]}
{"reqId":"vanWLxeGxZRyQMoxcCfj","level":2,"time":"2025-05-17T06:32:29+00:00","remoteAddr":"100.103.167.6","user":"charlielindsay","app":"no app in context","method":"GET","url":"/index.php/core/preview?fileId=123&x=250&y=250","message":"Cached preview not found for file
{"reqId":"ExubE5BsC1aUYtVHOxAZ","level":4,"time":"2025-05-18T07:13:14+00:00","remoteAddr":"192.168.4.22","user":"charlielindsay","app":"no app in context","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"Capabilities of OCA\\Files\\DirectEditingCapabilities took 2.04 seconds to generate.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.31.1","version":"31.0.5.1","data":[]}
{"reqId":"1l5R27aIziK4hno5yFaz","level":4,"time":"2025-05-18T07:13:14+00:00","remoteAddr":"192.168.4.22","user":"charlielindsay","app":"no app in context","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"Capabilities of OCA\\Files\\DirectEditingCapabilities took 2.56 seconds to generate.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.31.1","version":"31.0.5.1","data":[]}
{"reqId":"lSLnF3ZXEgRJyizab15t","level":4,"time":"2025-05-18T07:13:14+00:00","remoteAddr":"192.168.4.22","user":"charlielindsay","app":"no app in context","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"Capabilities of OCA\\Files\\DirectEditingCapabilities took 2.4 seconds to generate.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.31.1","version":"31.0.5.1","data":[]}
{"reqId":"ExubE5BsC1aUYtVHOxAZ","level":2,"time":"2025-05-18T07:13:15+00:00","remoteAddr":"192.168.4.22","user":"charlielindsay","app":"no app in context","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"Capabilities of OCA\\CloudFederationAPI\\Capabilities took 0.58 seconds to generate.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.31.1","version":"31.0.5.1","data":[]}
{"reqId":"lSLnF3ZXEgRJyizab15t","level":2,"time":"2025-05-18T07:13:15+00:00","remoteAddr":"192.168.4.22","user":"charlielindsay","app":"no app in context","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"Capabilities of OCA\\CloudFederationAPI\\Capabilities took 0.57 seconds to generate.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.31.1","version":"31.0.5.1","data":[]}
{"reqId":"1l5R27aIziK4hno5yFaz","level":2,"time":"2025-05-18T07:13:15+00:00","remoteAddr":"192.168.4.22","user":"charlielindsay","app":"no app in context","method":"GET","url":"/ocs/v2.php/cloud/capabilities?format=json","message":"Capabilities of OCA\\CloudFederationAPI\\Capabilities took 0.57 seconds to generate.","userAgent":"Mozilla/5.0 (Android) Nextcloud-
{"reqId":"2CjA9QMhIrurY8QCFyjC","level":3,"time":"2025-05-18T19:47:50+00:00","remoteAddr":"192.168.4.22","user":"charlielindsay","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/recommendations/api/v1/recommendations?format=json","message":"An exception occurred in the driver: SQLSTATE[HY000] [2002] No such file or directory","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.31.1","version":"31.0.5.1","exception":{"Exception":"OC\\DB\\Exceptions\\DbalException","Message":"An exception occurred in the driver: SQLSTATE[HY000] [2002] No such file or directory","Code":2002,"Trace":[{"file":"/var/www/nextcloud/lib/private/DB/ConnectionAdapter.php","line":53,"function":"wrap","class":"OC\\DB\\Exceptions\\DbalException","type":"::"},{"file":"/var/www/nextcloud/lib/private/DB/QueryBuilder/QueryBuilder.php","line":289,"function":"executeQuery","class":"OC\\DB\\ConnectionAdapter","type":"->"},{"file":"/var/www/nextcloud/lib/private/DB/QueryBuilder/ExtendedQueryBuilder.php","line":285,"function":"executeQuery","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Cache/Cache.php","line":130,"function":"executeQuery","class":"OC\\DB\\QueryBuilder\\ExtendedQueryBuilder","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Cache/HomeCache.php","line":36,"function":"get","class":"OC\\Files\\Cache\\Cache","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1375,"function":"get","class":"OC\\Files\\Cache\\HomeCache","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1422,"function":"getCacheEntry","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Root.php","line":178,"function":"getFileInfo","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Root.php","line":359,"function":"get","class":"OC\\Files\\Node\\Root","type":"->"},{"function":"getUserFolder","class":"OC\\Files\\Node\\Root","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":64,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyRoot.php","line":38,"function":"__call","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/apps/recommendations/lib/Service/RecentlyCommentedFilesSource.php","line":92,"function":"getUserFolder","class":"OC\\Files\\Node\\LazyRoot","type":"->"},{"function":"getAllCommentedFiles","class":"OCA\\Recommendations\\Service\\RecentlyCommentedFilesSource","type":"->"},{"file":"/var/www/nextcloud/apps/recommendations/lib/Service/RecentlyCommentedFilesSource.php","line":131,"function":"iterator_to_array"},{"file":"/var/www/nextcloud/apps/recommendations/lib/Service/RecommendationService.php","line":72,"function":"getMostRecentRecommendation","class":"OCA\\Recommendations\\Service\\RecentlyCommentedFilesSource","type":"->"},{"function":"OCA\\Recommendations\\Service\\{closure}","class":"OCA\\Recommendations\\Service\\RecommendationService","type":"->","args":["*** 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[2002] No such file or 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Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
index.mjs:51 [WARN] viewer: Some mimes were ignored because they are not enabled in the server previews config Object
log @ index.mjs:51
core-main.js?v=02af2bb8-0:1 [INFO] core: Clipboard API not available, using fallback
core-main.js?v=02af2bb8-0:1 session heartbeat polling started
photos-main.js?v=02af2bb8-0:1 [ERROR] photos: Error fetching files Object
value @ photos-main.js?v=02af2bb8-0:1
photos-main.js?v=02af2bb8-0:1 [ERROR] photos: Error fetching files Object
value @ photos-main.js?v=02af2bb8-0:1
photos/:1 Unchecked runtime.lastError: The message port closed before a response was received.
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11photos-main.js?v=02af2bb8-0:1 TypeError: this.path.split is not a function
at o.folderName (photos-main.js?v=02af2bb8-0:1:1704137)
at e.get (photos-main.js?v=02af2bb8-0:1:1764068)
at e.evaluate (photos-main.js?v=02af2bb8-0:1:1765064)
at o.folderName (photos-main.js?v=02af2bb8-0:1:1777541)
at o.<anonymous> (photos-main.js?v=02af2bb8-0:1:1704990)
at o._render (photos-main.js?v=02af2bb8-0:1:1783532)
at o.a (photos-main.js?v=02af2bb8-0:1:1813539)
at e.get (photos-main.js?v=02af2bb8-0:1:1764068)
at new e (photos-main.js?v=02af2bb8-0:1:1763981)
at photos-main.js?v=02af2bb8-0:1:1813553