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Nextcloud version (eg, 18.0.2):
Operating system and version (eg, Ubuntu 20.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):
The issue you are facing:
Can’t download files or folders. Downloads will timeout, opening pdf files yields
PDF.js v1.1.469 (build: f06aa6a)
Message: Unexpected server response (500) while retrieving PDF “http://192.168.6.4/remote.php/webdav/SOSR/Linzy%20Computer/Sounds%20of%20Service/city%20of%20indian%20rocks%20beach%20business%20tax%20verification%20bill.pdf”.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Ongoing issue
The output of your Nextcloud log in Admin > Logging:
Fatal webdav Exception: {"Message":"Bad Signature","Exception":"OC\\HintException","Code":0,"Trace":"#0 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/encryption\/lib\/Crypto\/Crypt.php(464): OCA\\Encryption\\Crypto\\Crypt->checkSignature('lbqSzzK1DcntAs2...', '\\x83|_f\\x96\\xD6\\xD8\\x04\\xB3b\"h\\xDD\\n\\e...', '2cbeb8430f6431f...')\n#1 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/encryption\/lib\/Crypto\/Encryption.php(364): OCA\\Encryption\\Crypto\\Crypt->symmetricDecryptFileContent('lbqSzzK1DcntAs2...', '\\x83|_f\\x96\\xD6\\xD8\\x04\\xB3b\"h\\xDD\\n\\e...', 'AES-128-CFB', 0, 0)\n#2 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Stream\/Encryption.php(460): OCA\\Encryption\\Crypto\\Encryption->decrypt('lbqSzzK1DcntAs2...', 0)\n#3 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Stream\/Encryption.php(291): OC\\Files\\Stream\\Encryption->readCache()\n#4 [internal function]: OC\\Files\\Stream\\Encryption->stream_read(8192)\n#5 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_external\/3rdparty\/icewind\/streams\/src\/Wrapper.php(83): fread(Resource id #92, 8192)\n#6 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_external\/3rdparty\/icewind\/streams\/src\/CallbackWrapper.php(91): Icewind\\Streams\\Wrapper->stream_read(8192)\n#7 [internal function]: Icewind\\Streams\\CallbackWrapper->stream_read(8192)\n#8 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/3rdparty\/sabre\/http\/lib\/Sapi.php(78): stream_copy_to_stream(Resource id #95, Resource id #97, '550280')\n#9 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php(470): Sabre\\HTTP\\Sapi::sendResponse(Object(Sabre\\HTTP\\Response))\n#10 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php(248): Sabre\\DAV\\Server->invokeMethod(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\n#11 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/dav\/appinfo\/v1\/webdav.php(60): Sabre\\DAV\\Server->exec()\n#12 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/remote.php(165): require_once('\/usr\/pbi\/nextcl...')\n#13 {main}","File":"\/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/encryption\/lib\/Crypto\/Crypt.php","Line":484,"User":"admin@cirrustg.com"} 2020-11-05T19:15:32+00:00 admin@cirrustg.com
Error no app in context Exception: {"Exception":"OC\\Encryption\\Exceptions\\DecryptionFailedException","Message":"Can not decrypt this file, probably this is a shared file. Please ask the file owner to reshare the file with you.","Code":0,"Trace":"#0 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Encryption.php(574): OCA\\Encryption\\Crypto\\Encryption->decrypt(*** sensitive parameters replaced ***)\n#1 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Encryption.php(493): OC\\Files\\Storage\\Wrapper\\Encryption->fixUnencryptedSize('files_versions\/...', 197084160, 197084160)\n#2 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Encryption.php(162): OC\\Files\\Storage\\Wrapper\\Encryption->verifyUnencryptedSize('files_versions\/...', 197084160)\n#3 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Wrapper.php(149): OC\\Files\\Storage\\Wrapper\\Encryption->filesize('files_versions\/...')\n#4 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/View.php(1120): OC\\Files\\Storage\\Wrapper\\Wrapper->filesize('files_versions\/...')\n#5 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/View.php(415): OC\\Files\\View->basicOperation('filesize', '\/files_versions...')\n#6 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_versions\/lib\/Storage.php(469): OC\\Files\\View->filesize('\/files_versions...')\n#7 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_versions\/lib\/Storage.php(745): OCA\\Files_Versions\\Storage::getVersions('eddie', '\/SOSR\/SLWF Case...')\n#8 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_versions\/lib\/Command\/Expire.php(62): OCA\\Files_Versions\\Storage::expire('\/SOSR\/SLWF Case...')\n#9 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Command\/CommandJob.php(35): OCA\\Files_Versions\\Command\\Expire->handle()\n#10 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/BackgroundJob\/Job.php(53): OC\\Command\\CommandJob->run('O:33:\"OCA\\\\Files...')\n#11 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/BackgroundJob\/QueuedJob.php(43): OC\\BackgroundJob\\Job->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#12 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/cron.php(121): OC\\BackgroundJob\\QueuedJob->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#13 {main}","File":"\/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/encryption\/lib\/Crypto\/Encryption.php","Line":361} 2020-11-05T19:15:05+00:00 --
Error no app in context Couldn't re-calculate unencrypted size for files_versions/SOSR/SLWF Case/public records request/Eddie Bie Request 1 5/17100167.pst.v1604600994 2020-11-05T19:15:05+00:00 --
Error no app in context Can not decrypt this file, probably this is a shared file. Please ask the file owner to reshare the file with you. 2020-11-05T19:15:05+00:00 --
Error no app in context Exception: {"Exception":"OC\\Encryption\\Exceptions\\DecryptionFailedException","Message":"Can not decrypt this file, probably this is a shared file. Please ask the file owner to reshare the file with you.","Code":0,"Trace":"#0 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Encryption.php(574): OCA\\Encryption\\Crypto\\Encryption->decrypt(*** sensitive parameters replaced ***)\n#1 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Encryption.php(493): OC\\Files\\Storage\\Wrapper\\Encryption->fixUnencryptedSize('files_versions\/...', 197084160, 197084160)\n#2 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Encryption.php(162): OC\\Files\\Storage\\Wrapper\\Encryption->verifyUnencryptedSize('files_versions\/...', 197084160)\n#3 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/Storage\/Wrapper\/Wrapper.php(149): OC\\Files\\Storage\\Wrapper\\Encryption->filesize('files_versions\/...')\n#4 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/View.php(1120): OC\\Files\\Storage\\Wrapper\\Wrapper->filesize('files_versions\/...')\n#5 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Files\/View.php(415): OC\\Files\\View->basicOperation('filesize', '\/files_versions...')\n#6 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_versions\/lib\/Storage.php(469): OC\\Files\\View->filesize('\/files_versions...')\n#7 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_versions\/lib\/Storage.php(745): OCA\\Files_Versions\\Storage::getVersions('eddie', '\/SOSR\/SLWF Case...')\n#8 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/files_versions\/lib\/Command\/Expire.php(62): OCA\\Files_Versions\\Storage::expire('\/SOSR\/SLWF Case...')\n#9 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/Command\/CommandJob.php(35): OCA\\Files_Versions\\Command\\Expire->handle()\n#10 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/BackgroundJob\/Job.php(53): OC\\Command\\CommandJob->run('O:33:\"OCA\\\\Files...')\n#11 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/lib\/private\/BackgroundJob\/QueuedJob.php(43): OC\\BackgroundJob\\Job->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#12 \/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/cron.php(121): OC\\BackgroundJob\\QueuedJob->execute(Object(OC\\BackgroundJob\\JobList), Object(OC\\Log))\n#13 {main}","File":"\/usr\/pbi\/nextcloud-amd64\/www\/nextcloud\/apps\/encryption\/lib\/Crypto\/Encryption.php","Line":361}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE