# Unable to open files, eventhough the file is there with folder icon on the file **URL:** \ **Category:** ℹ️ Support\ **Tags:** update\_problems\ **Created:** [March 19, 2025, 10:22pm UTC](https://help.nextcloud.com/t/unable-to-open-files-eventhough-the-file-is-there-with-folder-icon-on-the-file/220592 "2025-03-19T22:22:16Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![dzaziz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/dzaziz/32/55183_2.png) [@dzaziz](https://help.nextcloud.com/u/dzaziz)\ **Post date:** [March 19, 2025, 10:22pm UTC](https://help.nextcloud.com/t/unable-to-open-files-eventhough-the-file-is-there-with-folder-icon-on-the-file/220592/1 "2025-03-19T22:22:16Z")
> **Support intro** > > ## Sorry to hear you’re facing problems. 🙁 > > _The community help forum ([help.nextcloud.com](http://help.nextcloud.com)) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are **volunteering their time to help you.** _ > > **If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where Nextcloud engineers can help ensure your business keeps running smoothly.** > > ## Getting help > > In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can. > > **Before clicking submit** : Please check if your query is already addressed via the following resources: > > - [Official documentation](https://docs.nextcloud.com) (searchable and regularly updated) > - [How to topics and FAQs](https://help.nextcloud.com/c/how-to-faqs/9) > - [Forum search](https://help.nextcloud.com/search) > > (Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly). Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ❤ ## The Basics - Nextcloud Server version _(e.g., 29.x.x)_: - `replace me` - Operating system and version _(e.g., Ubuntu 24.04)_: - `replace me` - Web server and version _(e.g, Apache 2.4.25)_: - `replace me` - Reverse proxy and version \_(e.g. nginx 1.27.2) - `replace me` - PHP version _(e.g, 8.3)_: - `replace me` - Is this the first time you’ve seen this error? (Yes / No): - `replace me` - When did this problem seem to first start? - `replace me` - Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_ - `replace me` - Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_ - `replace me` ### Summary of the issue you are facing: [File available but cannot open] ### Steps to replicate it (hint: details matter!): 1. I can see the file in my laptop, but I cant open, there is a folder icon at the files 2. 3. ### Log entries unable to open the log, keep forever to open #### Nextcloud Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the _Copy raw_ option from _Administration settings-\>Logging_ screen or from your `nextcloud.log` located in your data directory). Feel free to use a pastebin/gist service if necessary. ```auto PASTE HERE ``` ![{8648D807-9EA3-49FE-A1D8-E77390BDC41F}](https://help.nextcloud.com/uploads/default/original/3X/7/0/70597c4b78a330983528dd4d14f916a0dffc0d95.png) #### Web Browser If the problem is related to the Web interface, open your browser inspector _Console_ and _Network_ tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear. ```auto PASTE ``` #### Web server / Reverse Proxy The output of your Apache/nginx/system log in `/var/log/ ____ `: ```auto PASTE HERE ``` ### Configuration #### Nextcloud The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!): ```auto PASTE HERE ``` #### Apps The output of `occ app:list` (if possible). ### Tips for increasing the likelihood of a response - Use the `preformatted text` formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them. - If possible, also include key error output in text form so it can be searched for. - Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you. ---
**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\ **Post date:** [June 17, 2025, 10:22pm UTC](https://help.nextcloud.com/t/unable-to-open-files-eventhough-the-file-is-there-with-folder-icon-on-the-file/220592/2 "2025-06-17T22:22:27Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.