Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): Nextcloud 18.0.1
Operating system and version (eg, Ubuntu 17.04): CloudLinux release 7.6
Apache or nginx version (eg, Apache 2.4.25): LiteSpeed/5.4.5 Enterprise
PHP version (eg, 7.1): PHP Version 7.2.25
The issue you are facing:
Unable to login to the nexcloud admin console
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
- Open login url
- Enter admin login details
- Nothing happens
The output of your Nextcloud log in Admin > Logging:
No changes to the page
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'XXXXX',
'passwordsalt' => 'XXXXXXXXX',
'secret' => 'XXXXXXXXXXX',
'trusted_domains' =>
array (
0 => 'XXXXXX',
),
'datadirectory' => 'XXXXX',
'dbtype' => 'mysql',
'version' => '18.0.1.3',
'overwrite.cli.url' => 'XXXX',
'dbname' => 'XXXX',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'XXXX',
'dbpassword' => 'XXXX',
'installed' => true,
'log_type' => 'file',
'logfile' => 'XXXXXX',
'logfilemode' => 0640,
'loglevel' => '0',
'logdateformat' => 'F d, Y H:i:s',
);
The output of your Apache/nginx/system log in `/var/log/____`:
```
DEBUG LOG OUTPUT
=====
{"reqId":"XXXX","level":0,"time":"February 28, 2020 14:44:49","remoteAddr":"XXXX","user":"--","app":"core","method":"GET","url":"/XXXX/index.php/apps/files/","message":{"Exception":"OC\\AppFramework\\Middleware\\Security\\Exceptions\\NotLoggedInException","Message":"Current user is not logged in","Code":401,"Trace":[{"file":"XXXXX/nextcloud/lib/private/AppFramework/Middleware/MiddlewareDispatcher.php","line":97,"function":"beforeController","class":"OC\\AppFramework\\Middleware\\Security\\SecurityMiddleware","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"/XXXXXX/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":98,"function":"beforeController","class":"OC\\AppFramework\\Middleware\\MiddlewareDispatcher","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"/XXXXXX/nextcloud/lib/private/AppFramework/App.php","line":125,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"/XXXXXXnextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Files\\Controller\\ViewController","index",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"files.view.index"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"_route":"files.view.index"}]},{"file":"/XXXXXX/nextcloud/lib/private/Route/Router.php","line":299,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"_route":"files.view.index"}]},{"file":"/XXXX/nextcloud/lib/base.php","line":1008,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/files/"]},{"file":"/XXXXXX/nextcloud/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":