Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing: When running updater.phar, the update utility only finds the currently installed version as being available. Stuck on 21.0.9
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
-
# docker exec -it nextcloud updater.phar
The output of your Nextcloud log in Admin > Logging:
Unavailable due to PHP versioning issue
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'datadirectory' => '/data',
'instanceid' => 'xxxxxxxxxxxxxxxxxx',
'passwordsalt' => 'xxxxxxxxxxxxxxxxxxxxxxxx/xxxxxxxxxxxxxx',
'secret' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx',
'trusted_domains' =>
array (
0 => 'xxx.xxx.xxx.xxx:444',
1 => 'xxxx.xxxxxxxx.com',
),
'dbtype' => 'mysql',
'version' => '21.0.0.18',
'overwrite.cli.url' => 'https://xxxx.xxxxxxx.com',
'overwritehost' => 'xxx.xxxxxx.com',
'overwriteprotocol' => 'https',
'dbname' => 'nextcloud',
'dbhost' => 'xx.xxx.xxx.xxx:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'xxxxxxxxx',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'mail',
'mail_domain' => 'xxxxxxxxx.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.xxxxxx.com',
'mail_smtpport' => '465',
'mail_smtpname' => 'mail@xxxxxxxx',
'mail_smtppassword' => 'xxxxxxxxxx',
'mail_smtpsecure' => 'ssl',
'maintenance' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
EMPTY
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Not found
