Unable to enter maintenance mode, upload media files, or even check status

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Nextcloud version: Nextcloud snap 15.0.11.1
Operating system and version: Ubuntu 16.04
Apache or nginx version: Apache 2.4.18
PHP version: 7.0.33

The issue you are facing: unable to enter maintenance mode, unable to upload media files, unable to do sudo nextcloud.occ status. every action encounters the same error shown below. this started a little over a week ago

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. in browser or desktop app, try to upload a file
  2. in ubuntu, enter sudo commands for maintenance mode, status, etc

The output of your Nextcloud log in Admin > Logging:

[webdav] Fatal: TypeError: Argument 1 passed to OCA\Files_Trashbin\Expiration::setRetentionObligation() must be of the type string, array given, called in /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Expiration.php on line 56 at <<closure>>

 0. /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Expiration.php line 56
    OCA\Files_Trashbin\Expiration->setRetentionObligation({auto, 90: ""})
 1. <<closure>>
    OCA\Files_Trashbin\Expiration->__construct(OC\AllConfig {}, OC\AppFramework\Utility\TimeFactory {})
 2. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/Utility/SimpleContainer.php line 84
    ReflectionClass->newInstanceArgs([OC\AllConfig {} ... }])
 3. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/Utility/SimpleContainer.php line 101
    OC\AppFramework\Utility\SimpleContainer->buildClass(ReflectionClass  ... "})
 4. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/Utility/SimpleContainer.php line 116
    OC\AppFramework\Utility\SimpleContainer->resolve("OCA\\Files_Trashbin\\Expiration")
 5. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/DependencyInjection/DIContainer.php line 414
    OC\AppFramework\Utility\SimpleContainer->query("OCA\\Files_Trashbin\\Expiration")
 6. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/DependencyInjection/DIContainer.php line 385
    OC\AppFramework\DependencyInjection\DIContainer->queryNoFallback("OCA\\Files_Trashbin\\Expiration")
 7. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/Utility/SimpleContainer.php line 163
    OC\AppFramework\DependencyInjection\DIContainer->query("OCA\\Files_Trashbin\\Expiration")
 8. /snap/nextcloud/23027/htdocs/3rdparty/pimple/pimple/src/Pimple/Container.php line 114
    OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}("*** sensitive parameters replaced ***")
 9. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/Utility/SimpleContainer.php line 114
    Pimple\Container->offsetGet("Expiration")
10. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/DependencyInjection/DIContainer.php line 407
    OC\AppFramework\Utility\SimpleContainer->query("Expiration")
11. /snap/nextcloud/23027/htdocs/lib/private/AppFramework/DependencyInjection/DIContainer.php line 385
    OC\AppFramework\DependencyInjection\DIContainer->queryNoFallback("Expiration")
12. /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Trashbin.php line 797
    OC\AppFramework\DependencyInjection\DIContainer->query("Expiration")
13. /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Trashbin.php line 337
    OCA\Files_Trashbin\Trashbin::scheduleExpire("clark")
14. /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Trash/LegacyTrashBackend.php line 108
    OCA\Files_Trashbin\Trashbin::move2trash("System information")
15. /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Trash/TrashManager.php line 103
    OCA\Files_Trashbin\Trash\LegacyTrashBackend->moveToTrash(OCA\Files_Trashb ... }}, "files/System information")
16. /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Storage.php line 192
    OCA\Files_Trashbin\Trash\TrashManager->moveToTrash(OCA\Files_Trashb ... }}, "files/System information")
17. /snap/nextcloud/23027/htdocs/apps/files_trashbin/lib/Storage.php line 118
    OCA\Files_Trashbin\Storage->doDelete("files/System information", "rmdir")
18. /snap/nextcloud/23027/htdocs/lib/private/Files/View.php line 1161
    OCA\Files_Trashbin\Storage->rmdir("files/System information")
19. /snap/nextcloud/23027/htdocs/lib/private/Files/View.php line 350
    OC\Files\View->basicOperation("rmdir", "/System information", ["delete"])
20. /snap/nextcloud/23027/htdocs/apps/dav/lib/Connector/Sabre/Directory.php line 308
    OC\Files\View->rmdir("/System information")
21. /snap/nextcloud/23027/htdocs/3rdparty/sabre/dav/lib/DAV/Tree.php line 183
    OCA\DAV\Connector\Sabre\Directory->delete()
22. /snap/nextcloud/23027/htdocs/3rdparty/sabre/dav/lib/DAV/CorePlugin.php line 295
    Sabre\DAV\Tree->delete("files/clark/System information")
23. /snap/nextcloud/23027/htdocs/3rdparty/sabre/event/lib/WildcardEmitterTrait.php line 89
    Sabre\DAV\CorePlugin->httpDelete(Sabre\HTTP\Request {}, Sabre\HTTP\Response {})
24. /snap/nextcloud/23027/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php line 474
    Sabre\DAV\Server->emit("method:DELETE", [Sabre\HTTP\Requ ... }])
25. /snap/nextcloud/23027/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php line 251
    Sabre\DAV\Server->invokeMethod(Sabre\HTTP\Request {}, Sabre\HTTP\Response {})
26. /snap/nextcloud/23027/htdocs/3rdparty/sabre/dav/lib/DAV/Server.php line 319
    Sabre\DAV\Server->start()
27. /snap/nextcloud/23027/htdocs/apps/dav/lib/Server.php line 320
    Sabre\DAV\Server->exec()
28. /snap/nextcloud/23027/htdocs/apps/dav/appinfo/v2/remote.php line 35
    OCA\DAV\Server->exec()
29. /snap/nextcloud/23027/htdocs/remote.php line 167
    require_once("/snap/nextcloud ... p")

DELETE /remote.php/dav/files/clark/System%20information
from 108.73.21.135 by clark at 2020-09-10T13:47:51+00:00
1 Like
2

What is your php version?
php -v
Welcome to Nextcloud!

3

Hi @sturtz_nate , thanks for the reply. When I run php -v I get the following:
image

1 Like
4

You do not have php installed
run apt install -y php

5

Thank you @sturtz_nate, I’ve edited the original post with the updated php version 7.0.33. Unfortunately the condition of my Nextcloud implementation is unchanged.

6

Ok, thank you

7

What is the out put of cat /var/log/php7.0-fpm.log and cat /var/log/apache2/error.log also try running systemctl reload apache2

8

the php fpm log shows its running successfully. apache has no log and the reload command says the apache service is not active

9

ok, run systemctl status apache2

10

image

image

image

image

11

Could you please copy and paste the output? Also ls -a -o -s /etc/apache2? I think I might know your issue

12 
● apache2.service - LSB: Apache2 web server
   Loaded: loaded (/etc/init.d/apache2; bad; vendor preset: enabled)
  Drop-In: /lib/systemd/system/apache2.service.d
           └─apache2-systemd.conf
   Active: failed (Result: exit-code) since Thu 2020-09-10 09:58:25 CDT; 12min a
     Docs: man:systemd-sysv-generator(8)
  Process: 1932 ExecStart=/etc/init.d/apache2 start (code=exited, status=2)

systemd[1]: Starting LSB: Apache2 web serve
apache2[1932]: /etc/init.d/apache2: 46: .:
apache2[1932]: /etc/init.d/apache2: 57: .:
apache2[1932]: ERROR: APACHE_PID_FILE needs
systemd[1]: apache2.service: Control proces
systemd[1]: Failed to start LSB: Apache2 we
systemd[1]: apache2.service: Unit entered f
systemd[1]: apache2.service: Failed with re
systemd[1]: apache2.service: Unit cannot be
lines 1-17/17 (END)...skipping...

● apache2.service - LSB: Apache2 web server
   Loaded: loaded (/etc/init.d/apache2; bad; vendor preset: enabled)
  Drop-In: /lib/systemd/system/apache2.service.d
           └─apache2-systemd.conf
   Active: failed (Result: exit-code) since Thu 2020-09-10 09:58:25 CDT; 12min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 1932 ExecStart=/etc/init.d/apache2 start (code=exited, status=2)

systemd[1]: Starting LSB: Apache2 web server...
apache2[1932]: /etc/init.d/apache2: 46: .: Can't open /etc/apache2/envvars
apache2[1932]: /etc/init.d/apache2: 57: .: Can't open /etc/apache2/envvars
apache2[1932]: ERROR: APACHE_PID_FILE needs to be defined in /etc/apache2/envvars
systemd[1]: apache2.service: Control process exited, code=exited status=2
systemd[1]: Failed to start LSB: Apache2 web server.
systemd[1]: apache2.service: Unit entered failed state.
systemd[1]: apache2.service: Failed with result 'exit-code'.
systemd[1]: apache2.service: Unit cannot be reloaded because it is inactive.

image

13

is the screenshot you posted is that all of the apache files?

14

thats the full output

15

sorry one moment, is says total 56

16

your, envvars file is missiing

17

oh yeah thats all there is in there

18

The /etc/ apache2 / envvars file holds variable definitions such as APACHE_LOG_DIR (the location of Apache log files ), APACHE_PID_FILE (the Apache process ID), APACHE_RUN_USERS (the user that run Apache , by default www-data), etc.

19

I am looking for a way to get that back

20

was that something i was supposed to configure before? i installed using snap a few years ago and that was basically it, but then this issue popped up about a week ago