# Unable to download files on nextcloud when multiple files selected **URL:** \ **Category:** ℹ️ Support\ **Tags:** proxmox, nc31\ **Created:** [March 28, 2025, 7:32pm UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327 "2025-03-28T19:32:27Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![AngryGoose](https://help.nextcloud.com/user_avatar/help.nextcloud.com/angrygoose/32/70577_2.png) [@AngryGoose](https://help.nextcloud.com/u/AngryGoose)\ **Post date:** [March 28, 2025, 7:32pm UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327/1 "2025-03-28T19:32:27Z")
- Nextcloud Server version: - 31.0.2 - Operating system and version: - Debian 12 - Web server and version: - Apache/2.4.62 (Debian) - Reverse proxy and version: - nginx openresty/1.25.3.2 (trough NGINX Proxy manager) - Installation method - using LXC template turnkey-nextcloud from Proxmox I have a fresh install where everything seems to be working fine, except one thing. I am unable to download files when more than one is selected. Downloading a single file works, but if I check multiple files, it does not. This does not generate any error in the Nexcloud log. In my chrome downloads, I see a failed download named “téléchargement.htm” with the message “Fichier non disponible sur le site” which is french for “file not available on the site”. When I go on firefox instead, I get a 404 page instead of a failed download. ```auto Looks like there’s a problem with this site https://nextcloud.mydomain.com/remote.php/dav/files/myusername/?accept=zip&files=["m/Templates credits.md","m/Reasons to use Nextcloud.pdf"] might have a temporary problem or it could have moved. Error code: 404 The site could be temporarily unavailable or too busy. Try again in a few moments. ``` I noticed that there is a “m/” prefix on every file. If I edit the url to remove the prefix, the download starts. It works without the “m/” prefixes. So, it looks like nexcloud is expecting the files to be in a subfolder named “m”, but they are not. Anyone knows how I could fix that? EDIT: Turns out the problem was caused by my username. I used my email as a username. I Guess that it caused the url to be missinterpreted. Creating a new user with a normal usernam fixed it. ---
**Author:** ![cyc-mh](https://help.nextcloud.com/letter_avatar/cyc-mh/32/5_5575768a8748004e209b776fc1b2916d.png) [@cyc-mh](https://help.nextcloud.com/u/cyc-mh)\ **Post date:** [March 31, 2025, 6:32pm UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327/2 "2025-03-31T18:32:41Z")
Same Configuration - Same Problem. Even if I try to download multiple Files i´ll get the 404 Page. ---
**Author:** ![RubberChicken](https://help.nextcloud.com/letter_avatar/rubberchicken/32/5_5575768a8748004e209b776fc1b2916d.png) [@RubberChicken](https://help.nextcloud.com/u/RubberChicken)\ **Post date:** [April 7, 2025, 11:10pm UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327/3 "2025-04-07T23:10:05Z")
Brand new AIO (version 31.0.2) install in Docker on Unraid 7.01 and I too experienced this. Confirming I too was using email as username. Got the error. Created myself a new user with simple user name and all works as expected. ---
**Author:** ![Legios](https://help.nextcloud.com/letter_avatar/legios/32/5_5575768a8748004e209b776fc1b2916d.png) [@Legios](https://help.nextcloud.com/u/Legios)\ **Post date:** [April 8, 2025, 8:14am UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327/4 "2025-04-08T08:14:46Z")
I experience this too. Given I use IMAP authentication (via user\_external) I can’t really resolve my issue for my users. Whole folders work but not multiple individual files. ---
**Author:** ![Sven\_Leuschner](https://help.nextcloud.com/user_avatar/help.nextcloud.com/sven_leuschner/32/69037_2.png) [@Sven\_Leuschner](https://help.nextcloud.com/u/Sven_Leuschner)\ **Post date:** [April 8, 2025, 7:15pm UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327/5 "2025-04-08T19:15:16Z")
NC 31.0.2 via cosmos - on Proxmox pve OS: Debian 12, same apache version … no email as username … still same error … I can download single files, but not multiple files ---
**Author:** ![Doozy](https://help.nextcloud.com/letter_avatar/doozy/32/5_5575768a8748004e209b776fc1b2916d.png) [@Doozy](https://help.nextcloud.com/u/Doozy)\ **Post date:** [April 21, 2025, 1:37pm UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327/6 "2025-04-21T13:37:44Z")
We’re also seeing a similar problem I think might be related. To reproduce: - Create 3 new files called “1+1.md”, “1\_1.md” and “1.md” - Select “1\_1.md” and “1.md” - Download, zip file is created and download is successful - Select “1+1.md” and “1.md” - Click download 404 error > Looks like there’s a problem with this site > [https://nextcloud.example.com/remote.php/dav/files/username/?accept=zip&files=[“1%2B1.md”,“1.md”]](https://nextcloud.example.com/remote.php/dav/files/username/?accept=zip&files=%5B%221%2B1.md%22,%221.md%22%5D) might have a temporary problem or it could have moved. Nothing in the audit logs, since the HTTP request didn’t succeed. Ubuntu, NC v 31.0.2, Apache. ---
**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\ **Post date:** [July 20, 2025, 1:37pm UTC](https://help.nextcloud.com/t/unable-to-download-files-on-nextcloud-when-multiple-files-selected/221327/7 "2025-07-20T13:37:51Z")
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