Sorry to hear you’re facing problems
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
longer example here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 18.0.2): 19.0.0
Operating system and version (eg, Ubuntu 20.04): Centos 7 With cPanel (No root access)
Apache or nginx version (eg, Apache 2.4.25): Open Litespeed Enterprise
PHP version (eg, 7.1):
The issue you are facing:
In files, I am unable to create folders. (The menu closes and nothing happens.) I’m also unable to delete the default files… These two files always remain.
Note: The install was made today, so theoretically the files could not have been modified 10 days ago.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Unzip Nextcloud and run through the web installer.
- Try to delete all of the default files.
- Refresh (Files come back)
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
<?php $CONFIG = array ( 'instanceid' => 'ocvcrjsayqt1', 'passwordsalt' => '', 'secret' => '', 'trusted_domains' => array ( 0 => 'cloud.heartrp.com', ), 'datadirectory' => '/home/cortexm1/nextclouddata', 'dbtype' => 'mysql', 'version' => '126.96.36.199', 'overwrite.cli.url' => 'https://cloud.heartrp.com', 'dbname' => 'cortexm1_next700', 'dbhost' => 'localhost', 'dbport' => '', 'dbtableprefix' => 'oc_', 'dbuser' => 'cortexm1_next700', 'dbpassword' => '', 'installed' => true, 'mail_from_address' => 'noreply', 'mail_smtpmode' => 'smtp', 'mail_sendmailmode' => 'smtp', 'mail_domain' => '', 'mail_smtpauthtype' => 'LOGIN', 'mail_smtpauth' => 1, 'mail_smtphost' => '', 'mail_smtpport' => '465', 'mail_smtpname' => '', 'mail_smtppassword' => '', );
The output of your Apache/nginx/system log in