Unable to connect

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Sorry to hear you’re facing problems :slightly_frowning_face:

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

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Nextcloud version (eg, 20.0.5): 21.0.3.1
Operating system and version (eg, Ubuntu 20.04): Raspberry Pi OS, Debian GNU/Linux 10 (buster)
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.38 (Debian)
PHP version (eg, 7.4): PHP 7.4.21 (cli)

The issue you are facing:
Trying to connect “paritsu.kenyoh.com” using Firefox Browser

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

After having uploaded about 100GB of data to NC, the server didn’t reboot anymore. No ping, no ssh. Restored last known running instance. Actually ssh possible, but no browser session.

  1. Connect browser to “paritsu.kenyoh.com

The output of your Nextcloud log in Admin > Logging:

Actually no access

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'overwriteprotocol' => 'https',
  'instanceid' => '**********',
  'passwordsalt' => '****************************',
  'secret' => '*********************************************',
  'trusted_domains' => 
  array (
    0 => 'localhost',
    1 => 'kenyoh.com',
    2 => 'paritsu.kenyoh.com',
  ),
  'datadirectory' => '/var/www/nextcloud/data',
  'dbtype' => 'pgsql',
  'version' => '21.0.3.1',
  'overwrite.cli.url' => 'https://kenyoh.com',
  'htaccess.RewriteBase' => '/',
  'dbname' => '*************',
  'dbhost' => '***************',
  'dbport' => '******',
  'dbtableprefix' => 'oc_',
  'dbuser' => '*****************',
  'dbpassword' => '************************',
  'installed' => true,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'mail_smtpmode' => 'smtp',
  'mail_smtpsecure' => 'ssl',
  'mail_sendmailmode' => 'smtp',
  'mail_smtphost' => 'sub.sld.tld',
  'mail_smtpport' => '465',
  'mail_smtpauth' => 1,
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpname' => '*********************',
  'mail_smtppassword' => '*********************',
  'mail_from_address' => '**********************',
  'mail_domain' => '******************',
  'default_language' => 'de_DE',
  'default_phone_region' => 'CH',
  'knowledgebaseenabled' => true,
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
);

The output of your Apache/nginx/system log in /var/log/____:

Access.log: empty

Error.log:
[Sat Jul 17 20:50:37.146601 2021] [mpm_event:notice] [pid 755:tid 547739399536] AH00489: Apache/2.4.38 (Debian) OpenSSL/1.1.1d configured -- resuming normal operations
[Sat Jul 17 20:50:37.146934 2021] [core:notice] [pid 755:tid 547739399536] AH00094: Command line: '/usr/sbin/apache2'

paritsu.kenyoh.com-access.log:
::1 - - [17/Jul/2021:21:23:52 +0200] "GET /apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 5443 "-" "Nextcloud Server Crawler"
45.9.110.186 - - [17/Jul/2021:21:23:51 +0200] "GET / HTTP/1.1" 400 20884 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:47.0) Gecko/20100101 Firefox/47.0"
45.9.110.186 - - [17/Jul/2021:21:23:53 +0200] "GET /core/img/favicon.ico HTTP/1.1" 200 8922 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 QIHU 360SE"
205.185.120.237 - - [17/Jul/2021:21:37:26 +0200] "GET / HTTP/1.0" 400 0 "-" "-"

Would be great if somebody could help me get this sorted.

Restoring previous instance has been working before, but not this time :frowning:
Backup and restore is done by script “raspiBackup” which saves and restores entire partitions.
Don’t know further actually.

I actually noticed the WAN IP must have been changed these days. I have configured DynDNS, but obviously it’s not working.

All working again. Sorry for interrupting.