# Unable to connect to appstore

**URL:** <https://help.nextcloud.com/t/unable-to-connect-to-appstore/237793>\
**Category:** ℹ️ Support\
**Tags:** update\_problems, appstore, unraid, aio, dns, cloudflare\
**Created:** [December 25, 2025, 12:05am UTC](https://help.nextcloud.com/t/unable-to-connect-to-appstore/237793 "2025-12-25T00:05:07Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![jpfeifer14](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jpfeifer14/32/50216_2.png) [@jpfeifer14](https://help.nextcloud.com/u/jpfeifer14)\
**Post date:** [December 25, 2025, 12:05am UTC](https://help.nextcloud.com/t/unable-to-connect-to-appstore/237793/1 "2025-12-25T00:05:07Z")

</div>

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> ## Getting help
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ❤

## The Basics

- Nextcloud Server version _(e.g., 29.x.x)_:
  - `32.0.3`

- Operating system and version _(e.g., Ubuntu 24.04)_:
  - `Unraid 7.2.3`

- Web server and version _(e.g, Apache 2.4.25)_:
  - `Apache 2.4.66`

- Reverse proxy and version \_(e.g. nginx 1.27.2)
  - `NPM 2.13.5`

- PHP version _(e.g, 8.3)_:
  - `8.3.28`

- Is this the first time you’ve seen this error? (Yes / No):
  - `Yes`

- When did this problem seem to first start?
  - `Upgrade from NC 31 to 32`

- Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_
  - `Docker`

- Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_
  - `CLoudflare DNS`

### Summary of the issue you are facing:

Repeatedly receive cannot connect to appstoreFetcher error

### Steps to replicate it (hint: details matter!):

1. Attempt to access discover tab in appstore

### Log entries

#### Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the _Copy raw_ option from _Administration settings-\>Logging_ screen or from your `nextcloud.log` located in your data directory). Feel free to use a pastebin/gist service if necessary.

```auto
{"reqId":"AVkrC3PKzf0uj6gr1H0F","level":2,"time":"2025-12-25T00:00:16+00:00","remoteAddr":"172.70.127.124","user":"jpfeifer14","app":"appstoreFetcher","method":"GET","url":"/settings/apps/list","message":"Response from appstore is invalid, apps could not be retrieved. Try again later.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36","version":"32.0.3.2","data":{"app":"appstoreFetcher"},"id":"694c7e986a861"}

```

#### Web Browser

If the problem is related to the Web interface, open your browser inspector _Console_ and _Network_ tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

```auto
PASTE

```

#### Web server / Reverse Proxy

The output of your Apache/nginx/system log in `/var/log/ ____ `:

```auto
PASTE HERE

```

### Configuration

#### Nextcloud

The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!):

```auto
{
    "system": {
        "one-click-instance": true,
        "one-click-instance.user-limit": 100,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "check_data_directory_permissions": false,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "overwritehost": "drive.jpfeifer.cloud",
        "overwriteprotocol": "https",
        "redis": {
            "host": " ***REMOVED SENSITIVE VALUE***",
            "password": " ***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "passwordsalt": " ***REMOVED SENSITIVE VALUE***",
        "secret": " ***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "drive.jpfeifer.cloud",
            "192.168.0.11"
        ],
        "datadirectory": " ***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "32.0.3.2",
        "overwrite.cli.url": "https:\/\/drive.jpfeifer.cloud\/",
        "dbname": " ***REMOVED SENSITIVE VALUE***",
        "dbhost": " ***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": " ***REMOVED SENSITIVE VALUE***",
        "dbpassword": " ***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": " ***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 2,
        "log_type": "file",
        "logfile": "\/var\/www\/html\/data\/nextcloud.log",
        "log_rotate_size": 10485760,
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "preview_max_x": 2048,
        "preview_max_y": 2048,
        "jpeg_quality": 60,
        "enabledPreviewProviders": {
            "1": "OC\\Preview\\Image",
            "2": "OC\\Preview\\MarkDown",
            "3": "OC\\Preview\\MP3",
            "4": "OC\\Preview\\TXT",
            "5": "OC\\Preview\\OpenDocument",
            "6": "OC\\Preview\\Movie",
            "7": "OC\\Preview\\Krita",
            "0": "OC\\Preview\\Imaginary",
            "23": "OC\\Preview\\ImaginaryPDF"
        },
        "enable_previews": true,
        "upgrade.disable-web": true,
        "mail_smtpmode": "smtp",
        "trashbin_retention_obligation": "auto, 30",
        "versions_retention_obligation": "auto, 30",
        "activity_expire_days": 30,
        "simpleSignUpLink.shown": false,
        "share_folder": "\/Shared",
        "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
        "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
        "updatedirectory": "\/nc-updater",
        "maintenance_window_start": 100,
        "allow_local_remote_servers": true,
        "davstorage.request_timeout": 3600,
        "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
        "htaccess.RewriteBase": "\/",
        "dbpersistent": false,
        "auth.bruteforce.protection.enabled": true,
        "ratelimit.protection.enabled": true,
        "files_external_allow_create_new_local": false,
        "trusted_proxies": " ***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_url": " ***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_key": " ***REMOVED SENSITIVE VALUE***",
        "default_phone_region": "US",
        "mail_from_address": " ***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "smtp",
        "mail_domain": " ***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "ssl",
        "mail_smtphost": " ***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": 1,
        "mail_smtpname": " ***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": " ***REMOVED SENSITIVE VALUE***",
        "twofactor_enforced": "false",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [
            "admin"
        ],
        "updater.release.channel": "stable",
        "app_install_overwrite": [
            "nextcloud-aio",
            "richdocuments"
        ],
        "updatechecker": false,
        "data-fingerprint": "283631fd3a644400b9a7a0c6fd7df743",
        "DOMAIN": "drive.jpfeifer.cloud"
    }
}

```

#### Apps

The output of `occ app:list` (if possible).

Enabled:

- activity: 5.0.0-dev.0
- admin\_audit: 1.22.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 5.5.8
- circles: 32.0.0
- cloud\_federation\_api: 1.16.0
- comments: 1.22.0
- contacts: 7.3.6
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files\_downloadlimit: 5.0.0-dev.0
- files\_external: 1.24.0
- files\_pdfviewer: 5.0.0-dev.0
- files\_reminders: 1.5.0
- files\_sharing: 1.24.1
- files\_trashbin: 1.22.0
- files\_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- forms: 5.2.2
- logreader: 5.0.0-dev.0
- lookup\_server\_connector: 1.20.0
- nextcloud-aio: 0.8.0
- nextcloud\_announcements: 4.0.0-dev.0
- notes: 4.12.3
- notifications: 5.0.0-dev.0
- notify\_push: 1.2.1
- oauth2: 1.20.0
- password\_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning\_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related\_resources: 3.0.0-dev.0
- richdocuments: 8.7.6
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- sociallogin: 6.2.3
- support: 4.0.0-dev.0
- survey\_client: 4.0.0-dev.0
- systemtags: 1.22.0
- tasks: 0.17.0
- text: 6.0.1
- theming: 2.7.0
- twofactor\_backupcodes: 1.21.0
- twofactor\_totp: 14.0.0
- updatenotification: 1.22.0
- user\_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather\_status: 1.12.0
- webhook\_listeners: 1.3.0
- workflowengine: 2.14.0  
Disabled:
- app\_api: 32.0.0 (installed 4.0.5)
- cospend: 3.1.6 (installed 3.1.6)
- deck: 1.15.3 (installed 1.15.3)
- encryption: 2.20.0
- external: 6.0.2 (installed 6.0.2)
- externalpassword: 1.1.2 (installed 1.1.2)
- files\_antivirus: 6.0.7 (installed 6.0.7)
- google\_synchronization: 4.0.1 (installed 4.0.1)
- groupfolders: 19.1.9 (installed 19.1.9)
- integration\_google: 4.2.0 (installed 4.2.0)
- sip\_trip\_phone: 1.1.9 (installed 1.1.9)
- spreed: 21.1.5 (installed 21.1.5)
- suspicious\_login: 10.0.0-dev.0
- twofactor\_nextcloud\_notification: 6.0.0-dev.0
- user\_ldap: 1.23.0
- user\_migration: 8.0.0 (installed 8.0.0)

### Tips for increasing the likelihood of a response

- Use the `preformatted text` formatting option in the editor for all log entries and configuration output.
- If screenshots are useful, feel free to include them.
  - If possible, also include key error output in text form so it can be searched for.

- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.

---

<div class="post-metadata">

**Author:** ![stewert69](https://help.nextcloud.com/user_avatar/help.nextcloud.com/stewert69/32/76221_2.png) [@stewert69](https://help.nextcloud.com/u/stewert69)\
**Post date:** [December 30, 2025, 3:48pm UTC](https://help.nextcloud.com/t/unable-to-connect-to-appstore/237793/2 "2025-12-30T15:48:54Z")

</div>

This just started today, I am getting the same issues. The Discover page sometimes will show up and other times it will say cannot connect. On the CLI, I get the error. “could not download app , it was not found on the App Store. This occurs for multiple apps. On the featured apps tab, it only lists the apps I already have installed, but displays no categories and no new apps.

---

<div class="post-metadata">

**Author:** ![stewert69](https://help.nextcloud.com/user_avatar/help.nextcloud.com/stewert69/32/76221_2.png) [@stewert69](https://help.nextcloud.com/u/stewert69)\
**Post date:** [January 6, 2026, 3:01pm UTC](https://help.nextcloud.com/t/unable-to-connect-to-appstore/237793/3 "2026-01-06T15:01:52Z")

</div>

Have there been any updates to this issue?

---

<div class="post-metadata">

**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\
**Post date:** [April 6, 2026, 3:02pm UTC](https://help.nextcloud.com/t/unable-to-connect-to-appstore/237793/4 "2026-04-06T15:02:42Z")

</div>

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