Support intro
Sorry to hear you’re facing problems. 
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If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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- How to topics and FAQs
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(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
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I have been able to add 2 mail a/c’s, ie gmail and my isp provider but cannot add my hotmail a/c. I used to be able to do this in Nextcloud (can’t remember exactly how long ago). I’ve tried using and app password from microsoft after turning off 2 step verification in ms but I just get imap password is incorrect. Can someone advise what settings they use to add a hotmail a/c to Nextcloud please?
The Basics
- Nextcloud Server version (e.g., 29.x.x):
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- Operating system and version (e.g., Ubuntu 24.04):
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- Web server and version (e.g, Apache 2.4.25):
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- Reverse proxy and version _(e.g. nginx 1.27.2)
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- PHP version (e.g, 8.3):
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- Is this the first time you’ve seen this error? (Yes / No):
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- When did this problem seem to first start?
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- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
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- Are you using CloudfIare, mod_security, or similar? (Yes / No)
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Summary of the issue you are facing:
[…]
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.