Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 13.1-RELEASE-p7
Operating system and version (eg, Ubuntu 20.04): TrueNAS-13.0-U4
Apache or nginx version (eg, Apache 2.4.25): Unsure
PHP version (eg, 7.4): 8.0.28
The issue you are facing:
I just got TrueNAS installed on a PC, and I installed the nextcloud plugin. Ive got everything up and running, I am able to access the nextcloud web ui on chrome on pc just fine, which is plugged into my router via ethernet. I plugged the DNS servers from my router web ui into the global network config, along with the default ipv4 gateway. Whenever Input the server address from the mobile section of the nextcloud web ui, I get connection timed out error. I was also able to connect the nextcloud desktop app to the same server address no issue.
Is this the first time you’ve seen this error? (Y/N):
No, been seeing it for the past 2 hours.
Steps to replicate it:
- Nextcloud Web UI > Mobile & Desktop > Server Adress > copy/paste into iOS app login
- Few seconds go by
- Connection timed out
The output of your Nextcloud log in Admin > Logging:
Error PHP Undefined array key "mail_smtpauthtype" at /usr/local/www/nextcloud/apps-pkg/settings/templates/settings/admin/additional-mail.php#132 2023-04-05T14:05:43-0500
Error PHP Undefined array key "mail_smtpauthtype" at /usr/local/www/nextcloud/apps-pkg/settings/templates/settings/admin/additional-mail.php#132 2023-04-05T13:59:53-0500
Warning core Login failed: 'ncadmin' (Remote IP: '192.168.*.*') 2023-04-05T13:27:10-0500
Warning core Login failed: 'ncadmin' (Remote IP: '192.168.*.*') 2023-04-05T13:27:08-0500
Error no app in context OC\DB\Exceptions\DbalException: An exception occurred while executing a query: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'ncadmin' for key 'oc_user_status.user_status_uid_ix' 2023-04-05T13:23:15-0500
Fatal spreed RuntimeException: There can only be one Talk backend 2023-04-05T12:26:00-0500
Error cron Exception: Not installed 2023-04-05T12:25:00-0500
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE