Support intro
Nextcloud version : Nextcloud Hub 5 (27.0.0)
Operating system and version): Ubuntu 22.04.2 LTS
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- Go to my External Storage
- Click the “Photos” folder (or any othe)
The output of your Nextcloud log in Admin > Logging:
RedisException: Connection refused
/var/www/html/lib/private/RedisFactory.php - line 137:
Redis->pconnect("172.18.0.4", 6379, 0, "*** sensiti ... *", 0, 0)
/var/www/html/lib/private/RedisFactory.php - line 178:
OC\RedisFactory->create("*** sensiti ... *")
/var/www/html/lib/private/Memcache/Redis.php - line 66:
OC\RedisFactory->getInstance()
/var/www/html/lib/private/Memcache/Redis.php - line 137:
OC\Memcache\Redis->getCache()
/var/www/html/lib/private/Lock/MemcacheLockingProvider.php - line 61:
OC\Memcache\Redis->inc("files/c3bf9 ... 7")
/var/www/html/lib/private/Files/Storage/Common.php - line 765:
OC\Lock\MemcacheLockingProvider->acquireLock("files/c3bf9 ... 7", 1, "local::/data/::Readme.md")
/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php - line 607:
OC\Files\Storage\Common->acquireLock("Readme.md", 1, [ "OC\\Lock\ ... "])
/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php - line 607:
OC\Files\Storage\Wrapper\Wrapper->acquireLock("Readme.md", 1, [ "OC\\Lock\ ... "])
/var/www/html/lib/private/Files/View.php - line 1917:
OC\Files\Storage\Wrapper\Wrapper->acquireLock("Readme.md", 1, [ "OC\\Lock\ ... "])
/var/www/html/lib/private/Files/View.php - line 2030:
OC\Files\View->lockPath("/tanmay/fil ... d", 1, false)
/var/www/html/lib/private/Files/View.php - line 1123:
OC\Files\View->lockFile("/tanmay/fil ... d", 1)
/var/www/html/lib/private/Files/View.php - line 571:
OC\Files\View->basicOperation("file_get_contents", "/tanmay/fil ... d", [ "read"])
/var/www/html/lib/private/Files/Node/File.php - line 54:
OC\Files\View->file_get_contents("/tanmay/fil ... d")
/var/www/html/apps/text/lib/Service/ApiService.php - line 278:
OC\Files\Node\File->getContent()
/var/www/html/apps/text/lib/Service/ApiService.php - line 148:
OCA\Text\Service\ApiService->loadContent([ "OC\\Files\\Node\\File"])
/var/www/html/apps/text/lib/Controller/SessionController.php - line 61:
OCA\Text\Service\ApiService->create("*** sensiti ... *")
/var/www/html/lib/private/AppFramework/Http/Dispatcher.php - line 230:
OCA\Text\Controller\SessionController->create("*** sensiti ... *")
/var/www/html/lib/private/AppFramework/Http/Dispatcher.php - line 137:
OC\AppFramework\Http\Dispatcher->executeController([ "OCA\\Text ... "], "create")
/var/www/html/lib/private/AppFramework/App.php - line 183:
OC\AppFramework\Http\Dispatcher->dispatch([ "OCA\\Text ... "], "create")
/var/www/html/lib/private/Route/Router.php - line 315:
OC\AppFramework\App::main("OCA\\Text\\ ... r", "create", [ "OC\\AppFr ... "], [ "text.Session.create"])
/var/www/html/lib/base.php - line 1064:
OC\Route\Router->match("/apps/text/session/create")
/var/www/html/index.php - line 36:
OC::handleRequest()
The output of your config.php file in /path/to/nextcloud:
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'filelocking.enabled' => true,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '172.18.0.4',
'port' => 6379,
),
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => 'cloud.mydomain.site',
),
'overwriteprotocol' => 'https',
'overwritehost' => 'cloud.mydomain.site',
'overwrite.cli.url' => 'http://cloud.mydomain.site',
'datadirectory' => '/var/www/html/data',
'dbtype' => 'pgsql',
'version' => '27.0.0.8',
'dbname' => 'postgres',
'dbhost' => 'postgres',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'myuser',
'dbpassword' => '',
'installed' => true,
'default_phone_region' => 'my country',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'logtimezone' => 'My timezone',
'maintenance' => false,
'app_install_overwrite' =>
array (
0 => 'metadata',
),
);
