Trouble upgrading

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Sorry to hear you’re facing problems :slightly_frowning_face:

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Nextcloud version (eg, 12.0.2): NextCloudPi 17.0.3
Operating system and version (eg, Ubuntu 17.04): Linux nextcloudpi 4.19.66-v7+ #1253 SMP Thu Aug 15 11:49:46 BST 2019 armv7l GNU/Linux
Apache or nginx version (eg, Apache 2.4.25): don’t know how to determine this
PHP version (eg, 7.1): 7.2.27

The issue you are facing:
Can’t upgrade to NextCloudPi v1.20.7
When I log into the pi using the comand line, it says:
NextCloudPi v1.14.0 is outdated
update to v1.20.7 through ‘ncp-config’ or type ‘sudo ncp-update’

So I do:
$ sudo ncp-update
and get:

Downloading updates
Performing updates
Get:1 http://raspbian.raspberrypi.org/raspbian stretch InRelease [15.0 kB]
Get:2 http://archive.raspberrypi.org/debian stretch InRelease [25.4 kB]
Hit:3 https://packages.sury.org/php stretch InRelease
Fetched 40.3 kB in 1s (20.9 kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree       
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Get:1 http://archive.raspberrypi.org/debian stretch InRelease [25.4 kB]
Hit:2 http://raspbian.raspberrypi.org/raspbian stretch InRelease
Hit:3 https://packages.sury.org/php stretch InRelease     
Fetched 25.4 kB in 1s (17.3 kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree       
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Cannot load Zend OPcache - it was already loaded
Config value jpeg_quality for app preview set to 60
Get:1 http://archive.raspberrypi.org/debian stretch InRelease [25.4 kB]
Hit:2 http://raspbian.raspberrypi.org/raspbian stretch InRelease
Hit:3 https://packages.sury.org/php stretch InRelease     
Fetched 25.4 kB in 6s (3,734 B/s)                                                                                                      
Reading package lists... Done
Hit:1 http://raspbian.raspberrypi.org/raspbian stretch InRelease
Get:2 http://archive.raspberrypi.org/debian stretch InRelease [25.4 kB]
Hit:3 https://packages.sury.org/php stretch InRelease
Fetched 25.4 kB in 2s (12.3 kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree       
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Failed to enable unit: File haveged.service: No such file or directory

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. run sudp ncp-update

I am using arn Rpi 3 B+

Thanks for any advice. :slight_smile:

The output of your Nextcloud log in Admin > Logging:

[no app in context] Error: RedisException: Redis server /var/run/redis/redis.sock:0 went away at <<closure>>

0. /var/www/nextcloud/lib/private/Memcache/Redis.php line 54
   Redis->get("eda366bd99e0870 ... 0")
1. /var/www/nextcloud/lib/private/Route/CachingRouter.php line 56
   OC\Memcache\Redis->get("localhost#/inde ... 0")
2. /var/www/nextcloud/lib/private/URLGenerator.php line 79
   OC\Route\CachingRouter->generate("theming.Theming.getStylesheet", {v: "0"})
3. /var/www/nextcloud/apps/theming/appinfo/app.php line 34
   OC\URLGenerator->linkToRoute("theming.Theming.getStylesheet", {v: "0"})
4. /var/www/nextcloud/lib/private/legacy/app.php line 265
   undefinedundefinedrequire_once("/var/www/nextcl ... p")
5. /var/www/nextcloud/lib/private/legacy/app.php line 155
   OC_App::requireAppFile(OCP\AppFramework\App {})
6. /var/www/nextcloud/lib/private/legacy/app.php line 128
   OC_App::loadApp("theming")
7. /var/www/nextcloud/lib/private/Console/Application.php line 125
   OC_App::loadApps()
8. /var/www/nextcloud/console.php line 96
   OC\Console\Application->loadCommands(Symfony\Componen ... {}, Symfony\Componen ... {})
9. /var/www/nextcloud/occ line 11
   undefinedundefinedrequire_once("/var/www/nextcloud/console.php")

at 2020-02-02T15:25:31+00:00

[no app in context] Error: RedisException: Connection lost at <<closure>>

 0. /var/www/nextcloud/lib/private/Memcache/Redis.php line 54
    Redis->get("eda366bd99e0870 ... 0")
 1. /var/www/nextcloud/lib/private/Route/CachingRouter.php line 56
    OC\Memcache\Redis->get("localhost#/inde ... 0")
 2. /var/www/nextcloud/lib/private/URLGenerator.php line 79
    OC\Route\CachingRouter->generate("accessibility.a ... t", {v: "0"})
 3. /var/www/nextcloud/apps/accessibility/lib/AppInfo/Application.php line 70
    OC\URLGenerator->linkToRoute("accessibility.a ... t", {v: "0"})
 4. /var/www/nextcloud/apps/accessibility/appinfo/app.php line 31
    OCA\Accessibility\AppInfo\Application->injectJavascript()
 5. /var/www/nextcloud/lib/private/legacy/app.php line 265
    undefinedundefinedrequire_once("/var/www/nextcl ... p")
 6. /var/www/nextcloud/lib/private/legacy/app.php line 155
    OC_App::requireAppFile(OCA\Accessibility\AppInfo\Application {})
 7. /var/www/nextcloud/lib/private/legacy/app.php line 128
    OC_App::loadApp("accessibility")
 8. /var/www/nextcloud/lib/private/Console/Application.php line 125
    OC_App::loadApps()
 9. /var/www/nextcloud/console.php line 96
    OC\Console\Application->loadCommands(Symfony\Componen ... {}, Symfony\Componen ... {})
10. /var/www/nextcloud/occ line 11
    undefinedundefinedrequire_once("/var/www/nextcloud/console.php")

at 2020-02-02T15:25:30+00:00

[no app in context] Error: RedisException: Connection lost at <<closure>>

 0. /var/www/nextcloud/lib/private/Memcache/Redis.php line 54
    Redis->get("eda366bd99e0870 ... 0")
 1. /var/www/nextcloud/lib/private/Route/CachingRouter.php line 56
    OC\Memcache\Redis->get("localhost#/inde ... 0")
 2. /var/www/nextcloud/lib/private/URLGenerator.php line 79
    OC\Route\CachingRouter->generate("accessibility.a ... t", {v: "0"})
 3. /var/www/nextcloud/apps/accessibility/lib/AppInfo/Application.php line 70
    OC\URLGenerator->linkToRoute("accessibility.a ... t", {v: "0"})
 4. /var/www/nextcloud/apps/accessibility/appinfo/app.php line 31
    OCA\Accessibility\AppInfo\Application->injectJavascript()
 5. /var/www/nextcloud/lib/private/legacy/app.php line 265
    undefinedundefinedrequire_once("/var/www/nextcl ... p")
 6. /var/www/nextcloud/lib/private/legacy/app.php line 155
    OC_App::requireAppFile(OCA\Accessibility\AppInfo\Application {})
 7. /var/www/nextcloud/lib/private/legacy/app.php line 128
    OC_App::loadApp("accessibility")
 8. /var/www/nextcloud/lib/private/Console/Application.php line 125
    OC_App::loadApps()
 9. /var/www/nextcloud/console.php line 96
    OC\Console\Application->loadCommands(Symfony\Componen ... {}, Symfony\Componen ... {})
10. /var/www/nextcloud/occ line 11
    undefinedundefinedrequire_once("/var/www/nextcloud/console.php")

at 2020-02-02T15:25:30+00:00

[PHP] Error: Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT `uid`, `displayname` FROM `oc_users` WHERE `uid_lower` = ?' with params ["ncp"]:

SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php#106

GET /ocs/v2.php/apps/notifications/api/v2/notifications
from 192.168.1.25 by ncp at 2020-02-02T15:24:38+00:00

[PHP] Error: Error while sending QUERY packet. PID=860 at /var/www/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php#117

GET /ocs/v2.php/apps/notifications/api/v2/notifications
from 192.168.1.25 by ncp at 2020-02-02T15:24:38+00:00

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

don't know where to find this....

The output of your Apache/nginx/system log in /var/log/____:

[Sun Feb 02 06:25:04.509092 2020] [ssl:warn] [pid 1013:tid 1996361968] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 06:25:04.509554 2020] [ssl:error] [pid 1013:tid 1996361968] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 06:25:04.509579 2020] [ssl:error] [pid 1013:tid 1996361968] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 06:25:05.000712 2020] [mpm_event:notice] [pid 1013:tid 1996361968] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2t configured -- resuming normal operations
[Sun Feb 02 06:25:05.000750 2020] [core:notice] [pid 1013:tid 1996361968] AH00094: Command line: '/usr/sbin/apache2'
[Sun Feb 02 15:23:22.294791 2020] [mpm_event:notice] [pid 1013:tid 1996361968] AH00491: caught SIGTERM, shutting down
[Sun Feb 02 15:23:52.808807 2020] [ssl:warn] [pid 846:tid 1995440368] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:23:52.809252 2020] [ssl:error] [pid 846:tid 1995440368] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:23:52.809270 2020] [ssl:error] [pid 846:tid 1995440368] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:23:53.059870 2020] [ssl:warn] [pid 859:tid 1995440368] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:23:53.060179 2020] [ssl:error] [pid 859:tid 1995440368] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:23:53.060199 2020] [ssl:error] [pid 859:tid 1995440368] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:23:54.006090 2020] [mpm_event:notice] [pid 859:tid 1995440368] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2t configured -- resuming normal operations
[Sun Feb 02 15:23:54.006316 2020] [core:notice] [pid 859:tid 1995440368] AH00094: Command line: '/usr/sbin/apache2'
[Sun Feb 02 15:32:21.066759 2020] [mpm_event:notice] [pid 859:tid 1995440368] AH00491: caught SIGTERM, shutting down
[Sun Feb 02 15:32:40.417158 2020] [ssl:warn] [pid 743:tid 1996194032] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:32:40.418080 2020] [ssl:error] [pid 743:tid 1996194032] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:32:40.418116 2020] [ssl:error] [pid 743:tid 1996194032] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:32:41.051864 2020] [ssl:warn] [pid 890:tid 1996194032] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:32:41.052200 2020] [ssl:error] [pid 890:tid 1996194032] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:32:41.052222 2020] [ssl:error] [pid 890:tid 1996194032] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:32:42.005860 2020] [mpm_event:notice] [pid 890:tid 1996194032] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2t configured -- resuming normal operations
[Sun Feb 02 15:32:42.006094 2020] [core:notice] [pid 890:tid 1996194032] AH00094: Command line: '/usr/sbin/apache2'
[Sun Feb 02 15:41:24.273809 2020] [mpm_event:notice] [pid 890:tid 1996194032] AH00491: caught SIGTERM, shutting down
[Sun Feb 02 15:41:44.348110 2020] [ssl:warn] [pid 735:tid 1996296432] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:41:44.349014 2020] [ssl:error] [pid 735:tid 1996296432] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:41:44.349051 2020] [ssl:error] [pid 735:tid 1996296432] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:41:45.045429 2020] [ssl:warn] [pid 897:tid 1996296432] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:41:45.045733 2020] [ssl:error] [pid 897:tid 1996296432] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:41:45.045755 2020] [ssl:error] [pid 897:tid 1996296432] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:41:46.003657 2020] [mpm_event:notice] [pid 897:tid 1996296432] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2t configured -- resuming normal operations
[Sun Feb 02 15:41:46.003816 2020] [core:notice] [pid 897:tid 1996296432] AH00094: Command line: '/usr/sbin/apache2'
[Sun Feb 02 15:49:42.997170 2020] [mpm_event:notice] [pid 897:tid 1996296432] AH00491: caught SIGTERM, shutting down
[Sun Feb 02 15:49:59.448483 2020] [ssl:warn] [pid 739:tid 1995682032] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:49:59.449388 2020] [ssl:error] [pid 739:tid 1995682032] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:49:59.449426 2020] [ssl:error] [pid 739:tid 1995682032] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:50:00.045729 2020] [ssl:warn] [pid 886:tid 1995682032] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:50:00.046053 2020] [ssl:error] [pid 886:tid 1995682032] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:50:00.046071 2020] [ssl:error] [pid 886:tid 1995682032] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:50:01.006228 2020] [mpm_event:notice] [pid 886:tid 1995682032] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2t configured -- resuming normal operations
[Sun Feb 02 15:50:01.006452 2020] [core:notice] [pid 886:tid 1995682032] AH00094: Command line: '/usr/sbin/apache2'
[Sun Feb 02 15:58:32.579236 2020] [mpm_event:notice] [pid 886:tid 1995682032] AH00491: caught SIGTERM, shutting down
[Sun Feb 02 15:58:52.209959 2020] [ssl:warn] [pid 739:tid 1995956464] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:58:52.210918 2020] [ssl:error] [pid 739:tid 1995956464] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:58:52.210957 2020] [ssl:error] [pid 739:tid 1995956464] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:58:53.051401 2020] [ssl:warn] [pid 887:tid 1995956464] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Feb 02 15:58:53.051768 2020] [ssl:error] [pid 887:tid 1995956464] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: D987EDFDE6955027 / notbefore: Nov  4 14:31:08 2018 GMT / notafter: Nov  1 14:31:08 2028 GMT]
[Sun Feb 02 15:58:53.051808 2020] [ssl:error] [pid 887:tid 1995956464] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Sun Feb 02 15:58:54.006315 2020] [mpm_event:notice] [pid 887:tid 1995956464] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2u configured -- resuming normal operations
[Sun Feb 02 15:58:54.006531 2020] [core:notice] [pid 887:tid 1995956464] AH00094: Command line: '/usr/sbin/apache2'
2

install the haveged package

3

Wow, that solved it, thanks a lot!