This is the unsupported community build of Nextcloud with push for 500+ users

I am using NC 25.0.2 today I received the following notification: “This is the unsupported community build of Nextcloud. Given the size of this instance, performance, reliability and scalability cannot be guaranteed. Push notifications are limited to avoid overloading our free service. Learn more about the benefits of Nextcloud Enterprise at

I haven’t received this notification before, why it came now and how to fix it, I don’t need the Enterprise version

NC 25.0.2
PHP 8.1

Well, unless you want push notifications to work reliable, on an instance with >500 users. :wink: Otherwise you can just ignore the message.

please tell me how much does it cost to subscribe to the Enterprise version?

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why haven’t I received such notifications before? the number of users did not change, it was always more than > 500

well if you haven’t changed anything it’s obvious that the code must have changed then… :wink:

no changes were made to the configuration either, user authorization via ldap.
What is meant by >500 users in total registered or currently authorized >500?

You can read this article to Nextcloud Fair Use Policy and NGO program

But there is probably an exception to be obtained for larger nonprofit organizations.

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the code isn’t just configuration.

Anyways… NC Inc decided that they’d push their fairuse policy a bit more. So they think an instance with 500+ users isn’t really a homeinstance anymore but a somehow professional used one. And they want professionals to sign a supportcontract for being sure for them to receive the best support they can get with their big instances. owners of such big instances might have a different need for support than the common homeuser.

So this is why they now hint towards their fairuse policiy more clearly.

If you feel that this isn’t valid for your instance you’d need to get in touch with NC GmbH to get your own quote.


As far as I know this was introduced with the release of Nextcloud 24 or 25. Either way, this is not something we can really help with here, because this forum is meant for home and small business users that do not host anywhere close to 500 users on their instances. I would recommend you to contact the Nextcloud GmbH in order to get more detailed and accurate information on this topic.