# The Great Nextcloud Box Topic **URL:** \ **Category:** ℹ️ Support\ **Created:** [September 23, 2016, 11:09am UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510 "2016-09-23T11:09:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jospoortvliet](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jospoortvliet/32/3_2.png) [@jospoortvliet](https://help.nextcloud.com/u/jospoortvliet)\ **Post date:** [September 23, 2016, 11:09am UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/1 "2016-09-23T11:09:04Z")
I thought it’d be useful to have a single thread about the Nextcloud Box with questions and answers and troubleshooting! So here goes: ask below. Note that you can get a LOT of information, how-to’s, tips and tricks here: > **[nextcloud/nextcloud-snap](https://github.com/nextcloud/nextcloud-snap/wiki)** > > nextcloud-snap - ☁️📦 Nextcloud packaged as a snap ---
**Author:** ![devilz](https://help.nextcloud.com/letter_avatar/devilz/32/5_5575768a8748004e209b776fc1b2916d.png) [@devilz](https://help.nextcloud.com/u/devilz)\ **Post date:** [September 23, 2016, 12:06pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/3 "2016-09-23T12:06:27Z")
I would recoommend to also think about supporting Let’s Encrypt in a way that resembles the ease of use the Box . ---
**Author:** ![oparoz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/oparoz/32/135_2.png) [@oparoz](https://help.nextcloud.com/u/oparoz)\ **Post date:** [September 23, 2016, 3:17pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/4 "2016-09-23T15:17:31Z")
How should it work @devilz? Through an app instead of what we currently offer via the command line? ---
**Author:** ![devilz](https://help.nextcloud.com/letter_avatar/devilz/32/5_5575768a8748004e209b776fc1b2916d.png) [@devilz](https://help.nextcloud.com/u/devilz)\ **Post date:** [September 23, 2016, 5:09pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/5 "2016-09-23T17:09:25Z")
Yes, I think, the users that Nextcloud Box wants to address, would find it helpful to have a little app to assist them. ---
**Author:** ![sugra](https://help.nextcloud.com/letter_avatar/sugra/32/5_5575768a8748004e209b776fc1b2916d.png) [@sugra](https://help.nextcloud.com/u/sugra)\ **Post date:** [September 24, 2016, 1:57pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/6 "2016-09-24T13:57:29Z")
I want to buy a Nextcloud Box but from the images I can’t understand if the ethernet port of the raspberry pi is accessible from outside the box…This is an important feature for me since i want to connect it directly to the modem through an ethernet cable. Thank you very much. ---
**Author:** ![MikeLupe](https://help.nextcloud.com/letter_avatar/mikelupe/32/5_5575768a8748004e209b776fc1b2916d.png) [@MikeLupe](https://help.nextcloud.com/u/MikeLupe)\ **Post date:** [September 24, 2016, 2:07pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/7 "2016-09-24T14:07:51Z")
Hi - I think there is no doubt the port is accessible, as with the PI2 this is the main and only usable network connection, if you don’t use an USB WiFi stick. regards ---
**Author:** ![sugra](https://help.nextcloud.com/letter_avatar/sugra/32/5_5575768a8748004e209b776fc1b2916d.png) [@sugra](https://help.nextcloud.com/u/sugra)\ **Post date:** [September 24, 2016, 3:18pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/8 "2016-09-24T15:18:15Z")
I agree that this is the only usable network port but from the picture [https://nextcloud.com/wp-content/themes/next/assets/img/pidrive/guide.png?1c8e0a](https://nextcloud.com/wp-content/themes/next/assets/img/pidrive/guide.png?1c8e0a) it is not so clear that it can be accessed easily… ---
**Author:** ![devilz](https://help.nextcloud.com/letter_avatar/devilz/32/5_5575768a8748004e209b776fc1b2916d.png) [@devilz](https://help.nextcloud.com/u/devilz)\ **Post date:** [September 24, 2016, 3:24pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/9 "2016-09-24T15:24:14Z")
It is accessible from the outside ---
**Author:** ![Frederik\_Kunze](https://help.nextcloud.com/letter_avatar/frederik_kunze/32/5_5575768a8748004e209b776fc1b2916d.png) [@Frederik\_Kunze](https://help.nextcloud.com/u/Frederik_Kunze)\ **Post date:** [September 24, 2016, 6:38pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/10 "2016-09-24T18:38:49Z")
Is there a download for the img which is on the sd? ---
**Author:** ![Tucson\_JS](https://help.nextcloud.com/letter_avatar/tucson_js/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tucson\_JS](https://help.nextcloud.com/u/Tucson_JS)\ **Post date:** [September 24, 2016, 8:36pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/11 "2016-09-24T20:36:17Z")
Boot Failure - "Failed to start load kernal module" I was still in testing, would be easier to start over than fix. Can’t find image for sd card. ---
**Author:** ![joltdude](https://help.nextcloud.com/letter_avatar/joltdude/32/5_5575768a8748004e209b776fc1b2916d.png) [@joltdude](https://help.nextcloud.com/u/joltdude)\ **Post date:** [September 25, 2016, 1:34am UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/12 "2016-09-25T01:34:57Z")
Its accessable but not directly… ergo… to plug in the ethernet, you just pop off the magnetically held top of the box… the connector is inside the enclosure ---
**Author:** ![Tucson\_JS](https://help.nextcloud.com/letter_avatar/tucson_js/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tucson\_JS](https://help.nextcloud.com/u/Tucson_JS)\ **Post date:** [September 25, 2016, 2:05am UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/13 "2016-09-25T02:05:20Z")
Updated ubuntu using login/password ubuntu/ubuntu from command line. It now boots, but consistently getting errors in next cloud: Exception: {“Exception”:“Doctrine\DBAL\Exception\DriverException”,“Message”:“An exception occurred while executing ‘SELECT `uid`, `displayname` FROM `oc_users` WHERE LOWER(`uid`) = LOWER(?)’ with params [“Admin”]:\n\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away”,“Code”:0,“Trace”:"#0 /snap/nextcloud/70/htdocs/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(116): Doctrine\DBAL\Driver\AbstractMySQLDriver-\>convertException(‘An exception oc…’, Object(Doctrine\DBAL\Driver\PDOException))\n#1 /snap/nextcloud/70/htdocs/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Statement.php(174): Doctrine\DBAL\DBALException::driverExceptionDuringQuery(Object(Doctrine\DBAL\Driver\PDOMySql\Driver), Object(Doctrine\DBAL\Driver\PDOException), ‘SELECT `uid`, `…’, Array)\n#2 /snap/nextcloud/70/htdocs/lib/private/db/statementwrapper.php(73): Doctrine\DBAL\Statement-\>execute(Array)\n#3 /snap/nextcloud/70/htdocs/lib/private/user/database.php(228): OC\_DB\_StatementWrapper-\>execute(Array)\n#4 /snap/nextcloud/70/htdocs/lib/private/user/database.php(275): OC\_User\_Database-\>loadUser(‘Admin’)\n#5 /snap/nextcloud/70/htdocs/lib/private/user/manager.php(138): OC\_User\_Database-\>userExists(‘Admin’)\n#6 /snap/nextcloud/70/htdocs/lib/private/user/session.php(159): OC\User\Manager-\>get(‘Admin’)\n#7 /snap/nextcloud/70/htdocs/lib/private/l10n/factory.php(131): OC\User\Session-\>getUser()\n#8 /snap/nextcloud/70/htdocs/lib/private/legacy/l10n.php(312): OC\L10N\Factory-\>findLanguage(‘search’)\n#9 /snap/nextcloud/70/htdocs/lib/private/util.php(500): OC\_L10N::findLanguage(‘search’)\n#10 /snap/nextcloud/70/htdocs/lib/private/util.php(473): OC\_Util::addTranslations(‘search’)\n#11 /snap/nextcloud/70/htdocs/lib/private/template.php(133): OC\_Util::addScript(‘search’, ‘search’, true)\n#12 /snap/nextcloud/70/htdocs/lib/private/template.php(71): OC\_Template::initTemplateEngine(‘error’)\n#13 /snap/nextcloud/70/htdocs/lib/private/template.php(339): OC\_Template-\>\_\_construct(’’, ‘exception’, ‘error’, false)\n#14 /snap/nextcloud/70/htdocs/index.php(55): OC\_Template::printExceptionErrorPage(Object(Doctrine\DBAL\Exception\DriverException))\n#15 {main}",“File”:"/snap/nextcloud/70/htdocs/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php",“Line”:115}" ---
**Author:** ![Tucson\_JS](https://help.nextcloud.com/letter_avatar/tucson_js/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tucson\_JS](https://help.nextcloud.com/u/Tucson_JS)\ **Post date:** [September 25, 2016, 2:11am UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/14 "2016-09-25T02:11:03Z")
I would like to know if I wipe the hard drive and then start up will it do a clean install and be fresh again…or did the HDD that shipped with already have special formatting and or data on it. ---
**Author:** ![sugra](https://help.nextcloud.com/letter_avatar/sugra/32/5_5575768a8748004e209b776fc1b2916d.png) [@sugra](https://help.nextcloud.com/u/sugra)\ **Post date:** [September 25, 2016, 8:42am UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/15 "2016-09-25T08:42:24Z")
Thank you very much! =) ---
**Author:** ![oparoz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/oparoz/32/135_2.png) [@oparoz](https://help.nextcloud.com/u/oparoz)\ **Post date:** [September 25, 2016, 11:05am UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/16 "2016-09-25T11:05:48Z")
> [@Tucson\_JS](#): > > It now boots, but consistently getting errors in next cloud Unrelated. It’s just MySQL crashing because it runs out of memory. > [@Tucson\_JS](#): > > I would like to know if I wipe the hard drive and then start up will it do a clean install and be fresh again…or did the HDD that shipped with already have special formatting and or data on it. Plug the HD into another computer, wipe it, put it back in the Box, boot. The HD will be partitioned on first boot (the reason it takes 10 minutes to boot the first time) ---
**Author:** ![Tucson\_JS](https://help.nextcloud.com/letter_avatar/tucson_js/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tucson\_JS](https://help.nextcloud.com/u/Tucson_JS)\ **Post date:** [September 26, 2016, 3:24pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/17 "2016-09-26T15:24:13Z")
Removed and posted with “quote” reply below. ---
**Author:** ![Tucson\_JS](https://help.nextcloud.com/letter_avatar/tucson_js/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tucson\_JS](https://help.nextcloud.com/u/Tucson_JS)\ **Post date:** [September 26, 2016, 3:45pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/18 "2016-09-26T15:45:22Z")
> [@oparoz](#): > > Plug the HD into another computer, wipe it, put it back in the Box, boot. > The HD will be partitioned on first boot (the reason it takes 10 minutes to boot the first time) I went ahead and wiped the hard drive after continued multiple errors and then no boot. It will not reinstall. Can you tell me how the hdd drive should be partitioned for auto install when started? Error: /dev/sda2 does not exist ---
**Author:** ![oparoz](https://help.nextcloud.com/user_avatar/help.nextcloud.com/oparoz/32/135_2.png) [@oparoz](https://help.nextcloud.com/u/oparoz)\ **Post date:** [September 26, 2016, 3:52pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/19 "2016-09-26T15:52:09Z")
It could be that your hard drive is still partitioned? When I did it here, it just worked after I had formatted it from my laptop. Also, try to plug the HD in another USB port. And to debug these issues, it really helps to connect the box to a TV to see what’s going on. ---
**Author:** ![sdamron](https://help.nextcloud.com/letter_avatar/sdamron/32/5_5575768a8748004e209b776fc1b2916d.png) [@sdamron](https://help.nextcloud.com/u/sdamron)\ **Post date:** [September 26, 2016, 7:24pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/20 "2016-09-26T19:24:45Z")
Are there some instructions on setting up let’s encrypt on the next cloud box? A link would be appreciated. ---
**Author:** ![taxter](https://help.nextcloud.com/user_avatar/help.nextcloud.com/taxter/32/1213_2.png) [@taxter](https://help.nextcloud.com/u/taxter)\ **Post date:** [September 26, 2016, 7:52pm UTC](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510/21 "2016-09-26T19:52:16Z")
Hi guys, I already have a WDLabs PiDrive (just not the 1TB version) … is the SD-Image used in the nextcloud-box available for download somewhere - to use with existing hardware (just without the nice enclosure)? And if yes, would the system even be working with a smaller PiDrive? any hints appreciated. cheers [Next page](https://help.nextcloud.com/t/the-great-nextcloud-box-topic/3510.md?page=2)