The files of the app External user support (user_external) were not replaced correctly

ℹ️ Support
1

Hi

I was trying to upgrade to 14 using the web updater and I was greeted by this message :frowning: I do not understand what it is telling me

The files of the app External user support (user_external) were not replaced correctly. Make sure it is a version compatible with the server.

I am on Debin Testing X64
Apache/2.4.34
10.1.29-MariaDB-6+b1

thanks

2

Hello I have the same issue going from 14 to 15 Beta 1 on a Ubuntu 17.04.
Can anybody tell how to fix this?

3

I’m running in the same issue after updating from 14.0.4.2 to 15.0.0. My procedure is

tar xvjfp nextcloud-15.0.0.tar.bz2
mv nextcloud nextcloud-15.0.0
cp nextcloud-14.0.4/config/config.php nextcloud-15.0.0/config/
chown www-data.www-data nextcloud-15.0.0
rm nextcloud
ln s nextcloud-15.0.0 nextcloud
service php7.0-fpm restart
service nginx restart

but the first time it ended up with this error-message.

Error
The files of the app External user support (user_external) were not replaced correctly. Make sure it is a version compatible with the server.

4

You should disable the app :

occ app:disbale user_external

then

occ upgrade

5

Same story when updating to OC 15 now. I fixed it by editing /apps/user_external/appinfo/info.xml

line 15: <nextcloud min-version="13" max-version="15" />