The download stops randomly

Support intro

Hi,
I have an issue with my download. Randomly, the download of certain shared folders stops. Sometimes the download completes, and sometimes it stops at 1GB, 8GB, 25GB, etc. There is no consistency in the error. I don’t receive any error messages; I just get a corrupted archive when I try to open it. I notice the error on my client machine, on the server, and among users of the shared folders
If have anyone can give me an idea to resolve this issue it will more than welcome.
Thanks

Server configuration detail

Operating system: Linux 4.18.0-193.14.2.el8_2.x86_64 #1 SMP Sun Jul 26 03:54:29 UTC 2020 x86_64

Webserver: Apache (fpm-fcgi)

Database: mysql 8.0.37

PHP version: 8.2.18

Modules loaded: Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gmp, json, iconv, intl, SPL, ldap, mbstring, pcntl, PDO, session, posix, random, Reflection, standard, SimpleXML, sodium, mysqlnd, exif, sysvsem, tokenizer, xml, xmlreader, xmlwriter, zip, pdo_mysql, cgi-fcgi, redis, Zend OPcache

Nextcloud version: 28.0.6 - 28.0.6.1

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

List of activated apps
Enabled:
 - activity: 2.20.0
 - bruteforcesettings: 2.8.0
 - calendar: 4.7.4
 - circles: 28.0.0
 - cloud_federation_api: 1.11.0
 - comments: 1.18.0
 - contactsinteraction: 1.9.0
 - dashboard: 7.8.0
 - dav: 1.29.1
 - federatedfilesharing: 1.18.0
 - federation: 1.18.0
 - files: 2.0.0
 - files_pdfviewer: 2.9.0
 - files_reminders: 1.1.0
 - files_sharing: 1.20.0
 - files_trashbin: 1.18.0
 - files_versions: 1.21.0
 - firstrunwizard: 2.17.0
 - impersonate: 1.15.0
 - logreader: 2.13.0
 - lookup_server_connector: 1.16.0
 - nextcloud_announcements: 1.17.0
 - notifications: 2.16.0
 - oauth2: 1.16.3
 - password_policy: 1.18.0
 - photos: 2.4.0
 - privacy: 1.12.0
 - provisioning_api: 1.18.0
 - recommendations: 2.0.0
 - related_resources: 1.3.0
 - richdocumentscode: 24.4.201
 - serverinfo: 1.18.0
 - settings: 1.10.1
 - sharebymail: 1.18.0
 - support: 1.11.1
 - survey_client: 1.16.0
 - systemtags: 1.18.0
 - text: 3.9.1
 - theming: 2.3.0
 - twofactor_backupcodes: 1.17.0
 - user_status: 1.8.1
 - user_usage_report: 1.12.0
 - viewer: 2.2.0
 - workflowengine: 2.10.0
Disabled:
 - admin_audit
 - encryption
 - files_external
 - richdocuments: 8.3.7
 - suspicious_login
 - twofactor_totp
 - user_ldap
 - weather_status: 1.8.0



**External storages:** files_external is disabled

**Encryption:** no

**User-backends:** 
 * OC\User\Database


**Browser:** Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36


The issue you are facing:
Randomly, the download of certain shared folders stops. Sometimes the download completes, and sometimes it stops at 1GB, 8GB, 25GB, etc. There is no consistency in the error. I don't receive any error messages; I just get a corrupted archive when I try to open it. I notice the error on my client machine, on the server, and among users of the shared folders



Is this the first time you've seen this error? _(Y/N)_: N

Steps to replicate it:

1. In Web when i click on download
2. in terminal when i try a wget
3. 

The output of your Nextcloud log in **Admin > Logging**:

no logs


The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):

PASTE HERE


The output of your Apache/nginx/system log in `/var/log/____`:
</details>

<details><summary>Configuration (config/config.php)</summary>

{
“apps_paths”: [
{
“path”: “/snap/nextcloud/current/htdocs/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/snap/nextcloud/current/nextcloud/extra-apps”,
“url”: “/extra-apps”,
“writable”: true
}
],
“supportedDatabases”: [
“mysql”
],
“memcache.locking”: “\OC\Memcache\Redis”,
“memcache.local”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: 0
},
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
REMOVED SENSITIVE VALUE”,
REMOVED SENSITIVE VALUE”,
REMOVED SENSITIVE VALUE”,
REMOVED SENSITIVE VALUE
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“version”: “28.0.6.1”,
“overwrite.cli.url”: “REMOVED SENSITIVE VALUE”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“maintenance”: false,
“filesystem_check_changes”: 1,
“loglevel”: 2,
“trusted_proxies”: “REMOVED SENSITIVE VALUE”,
“theme”: “”,
“mail_smtpmode”: “smtp”,
“mail_sendmailmode”: “smtp”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “25”,
“maintenance_window_start”: 1,
“app_install_overwrite”: [
“impersonate”
]
}

</details>

**Cron Configuration:** Array
(
    [backgroundjobs_mode] => cron
    [lastcron] => 1717536454
)

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE