The browser plugins aren't working for my users

🍱 Features & apps passwords
1

Hi, for me (site admin) the browser plugins for the password app are working great.

But for my users they’re not working at all. They can login, they get the e2e encryption password prompty, but then they don’t show any password in the database, they can’t generate new passwords, or add new passwords. When the plugin detect a new password, it prompts to save, but nothing is saved in the database.

Tried in Edge(chrome) and firefox, same result for both.

I tried to wipe the database of an user and try without e2e encryption, but no difference.

They’re getting an error 412, what can i do to fix it?

error from the plugin log:

{
  "details": {
    "data": {
      "_response": {},
      "_status": 412
    },
    "message": "HTTP 412 - Precondition failed",
    "file": "moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js",
    "line": 1,
    "stack": "i@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:1:106152\ngetClass@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:210012\ngetClass@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:249372\n_getHttpError@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:225787\n_processJsonResponse@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:225160\nsend@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:223697\n",
    "time": 1615974854052
  },
  "error": {
    "name": "HttpError",
    "stack": [
      "i@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:1:106152",
      "getClass@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:210012",
      "getClass@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:249372",
      "_getHttpError@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:225787",
      "_processJsonResponse@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:225160",
      "send@moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js:14:223697",
      ""
    ],
    "string": "HttpError: HTTP 412 - Precondition failed",
    "fileName": "moz-extension://e611668b-2411-461d-97ff-e73acd335d5d/js/background.js",
    "lineNumber": 1,
    "columnNumber": 106152,
    "message": "HTTP 412 - Precondition failed",
    "_response": {},
    "_status": 412
  }
}

Thanks