temporary 2fa code generated by 2fa admin tools not accepted when client uses it

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 32.0.9
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 22.04.5
  • Web server and version (e.g, Apache 2.4.25):
    • 2.4.67
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • none
  • PHP version (e.g, 8.3):
    • 8.3
  • Is this the first time you’ve seen this error? (Yes / No):
    • yes
  • When did this problem seem to first start?
    • months ago, never tried the functionality before then
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • snap
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

Summary of the issue you are facing:

temporary 2fa code generated by 2fa admin tools not accepted when client uses it in production, works fine in fresh install.

Steps to replicate it (hint: details matter!):

  1. Create domain controller and nextcloud ubuntu snap in same network

  2. Create user in Active Directory and link NextCloud to it, install totp addin and admin tools for 2fa

  3. Client generates own 2fa in google authenticator and logs in normally using qr initial setup

  4. generate temporary totp in admin tools for 2fa, client uses it no problem

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

cannot add for security reasons. please suggest places to look.

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear. n/a

n/a

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

n/a

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

n/a - security reasons

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

Hey @esolomon, welcome to the Nextcloud community and thanks for supporting Nextcloud snap :handshake:

Sorry to hear you are having issues with your Nextcloud snap installation. If you’ve come this far, you’re on the right track! There is a good chance someone in the community has had a similar issue and knows how to resolve it.

In order to help you we’ll need some Information to get an Idea of your setup, so post the output of the following command allowing us to look at your redacted configuration file:

sudo nextcloud.occ config:list

Nextcloud logs are very verbose, thus your logs will certainly help resolve your issue. access your logs by following how to manage Nextcloud snap logs or you could run the debugging script and post the result here or paste the result of the following command:

sudo tail -n 20 /var/snap/nextcloud/current/logs/nextcloud.log

Below are some links to how-to’s answering frequently asked questions and may help you help yourself;