Template for support -> talk?


currently only the support category has a support template, while the sub-category talk does not have a template.

Based on the support template and the github talk template, I think something like the following might be useful. What do you think?

[details="Support intro"]

Sorry to hear you're facing problems  :slightly_frowning_face:

_**help.nextcloud.com is for home/non-enterprise users. If you're running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.**_

In order to help you as quickly as possible, before clicking **Create Topic** please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:

Some or all of the below information will be requested if it isn't supplied; for fastest response please provide as much as you can :heart:

Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: `/index.php/index.php/settings/admin/talk#signaling_server`
Information about TURN server: `/index.php/settings/admin/talk#turn_server`
Information about STUN server: `/index.php/settings/admin/talk#stun_server`


Nextcloud version _(eg, 24.0.1)_: `replace me`
Talk Server version _(eg, 14.0.2)_: `replace me`
Custom Signaling server configured: `yes/no and version`
Custom TURN server configured: `yes/no`
Custom STUN server configured: `yes/no`

In case the web version of Nextcloud Talk is involved:
Operating system _(eg, Windows/Ubuntu/...)_: `replace me`
Browser name and version _(eg, Chrome v101)_: `replace me`

In case mobile Nextcloud Talk apps are involved:
Talk iOS version _(eg, 14.0.2)_: `replace me`
Talk Android version _(eg, 14.0.2)_: `replace me`

The issue you are facing:

Is this the first time you've seen this error? _(Y/N)_:

Steps to replicate it:


The output of your Nextcloud log in **Admin > Logging** or errors in nextcloud.log in /var/www/:

The output of your Apache/nginx/system log in `/var/log/____`:

Your browser log if relevant (javascript console log, network log, etc.):

Sure we can use that. I will check…

I installed the template in the subforum for talk. If you create a new topic, it should show up.

1 Like

Tested and works. Thank you for the fast response :smile: