Team folder not appearing

ℹ️ Support
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1

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. :heart:

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 33.0.3
  • Operating system and version (e.g., Ubuntu 24.04):
    • Linux 3.10.0-1160.95.1.el7.x86_64 x86_64
  • Web server and version (e.g, Apache 2.4.25):
    • Unknown
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • unknown
  • PHP version (e.g, 8.3):
    • 8.4
  • Is this the first time you’ve seen this error? (Yes / No):
    • no
  • When did this problem seem to first start?
    • unknown
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • PHP
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

Team folders do not appear for users

Steps to replicate it (hint: details matter!):

  1. In main menu Administration Settings/Team folders create a new team folder
  2. Assign Group to the team with rw richts
  3. in main menu Accounts, create the group and assign users to the group

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

<empty>

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

n.a.

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

2026-05-08 12:06:19	[proxy_fcgi:error] [pid 4040933] [client 46.140.241.51:13370] AH01071: Got error 'PHP message: {"reqId":"af21lkSS9bOsldozb5XyFQAAABg","level":3,"time":"2026-05-08T10:06:14+00:00","remoteAddr":"46.140.241.51","user":"Johannes","app":"onlyoffice","method":"GET","url":"/index.php/core/preview?fileId=35364&x=250&y=250","scriptName":"/index.php","message":"getConvertedUri: from xlsx to jpeg","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36","version":"33.0.2.2","exception":{"Exception":"Exception","Message":"ONLYOFFICE app is not configured. Please contact admin","Code":0,"Trace":[{"file":"/home/httpd/vhosts/plc.sbw.media/domains/cloud.sbw.media/apps/onlyoffice/lib/DocumentService.php","line":101,"function":"sendRequestToConvertService","class":"OCA\\\\Onlyoffice\\\\DocumentService","type":"->","args":["https://cloud.sbw.media/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MzUzNjQsInVzZXJJZCI6IkpvaGFubmVzIn0.xKoIzHvKAJFUnMFcQumkPVGKMXTEG9x7pXB4-rt0_0Y","xlsx","j...; PHP message: {"reqId":"af21lkSS9bOsldozb5XyFQAAABg","level":3,"time":"2026-05-08T10:06:19+00:00","remoteAddr":"46.140.241.51","user":"Johannes","app":"richdocuments","method":"GET","url":"/index.php/core/preview?fileId=35364&x=250&y=250","scriptName":"/index.php","message":"Failed to convert preview: cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.sbw.media/apps/richdocumentscode/proxy.php?req=/cool/convert-to/png","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36","version":"33.0.2.2","exception":{"Exception":"GuzzleHttp\\\\Exception\\\\ConnectException","Message":"cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.sbw.media/apps/richdocumentscode/proxy.php?req=/cool/convert-to/png","Code":0,"Trace":[{"file":"/home/httpd/vhosts/plc.sbw...'
2026-05-08 12:06:27	[proxy_fcgi:error] [pid 4074498] [client 46.140.241.51:13962] AH01071: Got error 'PHP message: {"reqId":"af21nq6Wpai3Q@aMtKHRWAAAACE","level":3,"time":"2026-05-08T10:06:22+00:00","remoteAddr":"46.140.241.51","user":"Johannes","app":"onlyoffice","method":"GET","url":"/index.php/core/preview?fileId=35364&x=512&y=288&mimeFallback=false&v=f22f9a&a=1","scriptName":"/index.php","message":"getConvertedUri: from xlsx to jpeg","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36","version":"33.0.2.2","exception":{"Exception":"Exception","Message":"ONLYOFFICE app is not configured. Please contact admin","Code":0,"Trace":[{"file":"/home/httpd/vhosts/plc.sbw.media/domains/cloud.sbw.media/apps/onlyoffice/lib/DocumentService.php","line":101,"function":"sendRequestToConvertService","class":"OCA\\\\Onlyoffice\\\\DocumentService","type":"->","args":["https://cloud.sbw.media/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MzUzNjQsInVzZXJJZCI6IkpvaGFubmVzIn0.xKoIzHvKAJFUnMFcQumkPV...'
2026-05-08 12:06:27	[proxy_fcgi:error] [pid 3947091] [client 46.140.241.51:13964] AH01071: Got error 'PHP message: {"reqId":"af21nsIiv7RxaKOMHFn3OQAAACw","level":3,"time":"2026-05-08T10:06:22+00:00","remoteAddr":"46.140.241.51","user":"Johannes","app":"onlyoffice","method":"GET","url":"/index.php/core/preview?fileId=35364&x=32&y=32&mimeFallback=true&v=f22f9a&a=0","scriptName":"/index.php","message":"getConvertedUri: from xlsx to jpeg","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36","version":"33.0.2.2","exception":{"Exception":"Exception","Message":"ONLYOFFICE app is not configured. Please contact admin","Code":0,"Trace":[{"file":"/home/httpd/vhosts/plc.sbw.media/domains/cloud.sbw.media/apps/onlyoffice/lib/DocumentService.php","line":101,"function":"sendRequestToConvertService","class":"OCA\\\\Onlyoffice\\\\DocumentService","type":"->","args":["https://cloud.sbw.media/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6MzUzNjQsInVzZXJJZCI6IkpvaGFubmVzIn0.xKoIzHvKAJFUnMFcQumkPVGKM...'
2026-05-08 12:24:47	[proxy_fcgi:error] [pid 4038918] (70007)The timeout specified has expired: [client 46.140.241.51:47764] AH01075: Error dispatching request to :
2026-05-08 12:25:47	[proxy_fcgi:error] [pid 4090266] [client 46.140.241.51:50006] AH01068: Got bogus version 68
2026-05-08 12:26:19	[proxy_fcgi:error] [pid 4145067] [client 46.140.241.51:51044] AH01071: Got error 'PHP message: {"reqId":"af26Si@-0zJdwfgLjg5LQAAAAAc","level":3,"time":"2026-05-08T10:26:19+00:00","remoteAddr":"46.140.241.51","user":"Johannes","app":"jsresourceloader","method":"GET","url":"/index.php/settings/admin/onlyoffice","scriptName":"/index.php","message":"Could not find resource core/js/dist/systemtags.js to load","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36","version":"33.0.2.2","data":{"app":"jsresourceloader"}}'
2026-05-08 12:26:38	[proxy_fcgi:error] [pid 4030648] (70007)The timeout specified has expired: [client 46.140.241.51:50684] AH01075: Error dispatching request to :
2026-05-08 12:27:39	[proxy_fcgi:error] [pid 4146222] (70007)The timeout specified has expired: [client 46.140.241.51:53476] AH01075: Error dispatching request to :
2026-05-08 12:29:44	[proxy_fcgi:error] [pid 4108290] (70007)The timeout specified has expired: [client 46.140.241.51:57362] AH01075: Error dispatching request to :
2026-05-08 15:58:33	[proxy_fcgi:error] [pid 612810] (70007)The timeout specified has expired: [client 46.140.241.51:51704] AH01075: Error dispatching request to :
2026-05-08 16:04:48	[proxy_fcgi:error] [pid 480968] (70007)The timeout specified has expired: [client 46.140.241.51:62124] AH01075: Error dispatching request to :
2026-05-08 16:07:18	[proxy_fcgi:error] [pid 613427] [client 74.242.242.134:3590] AH01068: Got bogus version 78
2026-05-08 16:15:09	[proxy_fcgi:error] [pid 613324] (70007)The timeout specified has expired: [client 46.140.241.51:18384] AH01075: Error dispatching request to :
2026-05-08 16:19:55	[proxy_fcgi:error] [pid 603816] (70007)The timeout specified has expired: [client 46.140.241.51:26520] AH01075: Error dispatching request to :
2026-05-08 16:21:07	[proxy_fcgi:error] [pid 659304] (70007)The timeout specified has expired: [client 46.140.241.51:28442] AH01075: Error dispatching request to :
2026-05-08 16:21:12	[proxy_fcgi:error] [pid 613426] (70007)The timeout specified has expired: [client 46.140.241.51:28710] AH01075: Error dispatching request to :

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

no access to occ

Apps

Teams

Version 33.0.0, AGPL-licensed

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image531×284 3.07 KB

2

Hi @theking2,

I can see two separate issues here — let me address them one by one.

1. The slash in the folder name “BM/BF”

On Linux, / is the path separator and cannot be part of a file or directory name. When the Team Folders app tries to create a directory named BM/BF, the underlying filesystem either rejects it entirely or creates a nested structure (BM/ containing BF/) in an unexpected location. Either way, the folder will never appear for users.

Fix: Rename that folder to something without a slash — e.g. BM-BF or BMBF.

2. Team Folders only appear for group members

From your second screenshot, the user only sees PLC. That is correct and expected behavior — Team Folders are only shown to users who are members of the assigned group. If that user is not a member of “Lernbegleiter BM”, they will never see BFS or BM/BF, regardless of any other configuration.

Make sure the users who should see those folders are actually members of the group “Lernbegleiter BM” (check under Administration → Accounts → Groups).

3. Your setup order

Your steps describe creating the group after assigning it to a Team Folder. The group must exist before you assign it. The correct order is:

  1. Create the group (Administration → Accounts → Groups)
  2. Add users to that group
  3. Create the Team Folder and assign the group to it
  4. Run occ groupfolders:scan --all if folders do not appear immediately

4. The log entries

The errors in your web server log (“ONLYOFFICE app is not configured” and Collabora cURL timeouts) are unrelated to Team Folders. They indicate that your document editors are misconfigured or unreachable, but they do not affect folder visibility.

To summarize: rename BM/BF to remove the slash, verify that affected users are in the correct group, and the folders should appear.

h.t.h.

ernolf