Nextcloud version (eg, 24.0.1): 24.0.3
Talk Server version (eg, 14.0.2): ?
Custom Signaling server configured: no
Custom TURN server configured: yes
Custom STUN server configured: yes
In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/âŚ): macOS
Browser name and version (eg, Chrome v101): Brave & Firefox
In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): replace me
Talk Android version (eg, 14.0.2): replace me
The issue you are facing:
For one of the users of our instance, the Talk Icon/button is missing but she has an account on another instance located on the same server and for this account the Talk icon is there. I gave her access to another account of our instance : the Talk icon is also missing.
Another user told me that he does not have the Talk icon.
For both users, as admin I took their identity : on my computer, the Talk icon appears.
Is this the first time youâve seen this error? (Y/N): It is a recently created instance, the number of users is reduced and they just start to use it.
Steps to replicate it:
At this stage, it looks like difficult for me to replicate the problem.
Iâm just the admin of the instance, I donât have access to the logs of the server.
I apologise in advance if I didnât correctly fill this first support request.
The cache of the browser has been completely erased without any change.
I suppose that âprivate windowâ is what you mean by incognito session : no change.
Two other strange behaviours : 1) the red point signalling notification(s) does not appear (but I could check that there are notifications when, as admin, I took the user identity); 2) the Deck icon is also missing while it should be there.
A third user inform me to be in the same situation.
I created a new user for somebody else (working on another computer), Talk and Deck icons are present.
With a link like âŚ/apps/spreed the user arrives to the main page /apps/file/ and the Talk and Deck buttons are missing.
With a public link to a conversation (without password) like âŚ/call/azerty⌠the user arrives to the User/password request page (this is not the case for another user not having the problem of missing Talk and Deck button).
I gave to one of the users having problem the password of a test account : I have Talk and Deck but when the user connect to that account, he doesnât have.
Okay, I am slowly running out of ideas
What about the URL they try to access nextcloud? Is it the same in both cases? Or is one like âwww.cloud.domain.comâ and the other âcloud.domain.comâ? I know a few users who always prepend âwww.â.
If that fails, I can only suggest to look for differences, like using the same browser and stuff. Also look kn the Webserver logs and nextcloud logs if thereâs anything of interest.
Then it wonât apply to you
Thereâs a app called âguestsâ which led you, well, add guests with a account. For guests you need to explicitly allow apps theyâre allowed to use, thatâs why Iâm asking. But this shouldnât be the case here, because you said the same account that works for you, doesnât work for others. So there must be something in their side (url, browser console, logs, etc)
The direct link to Talk or a conversation was explicitly https:// ourcloud.domain.be /apps/spreed (or /call/âŚ) and Iâm convinced that they didnât change the link.
(Sorry I donât know how avoid that a URL be processed by the editor, so I added spaces.)
It is just by chance : looking to the available apps few days ago, I saw that there was a newer version available. Shortly after updating, one of the impacted users informed me, through Talk, that it was OK for him. Now I have the confirmation that all the previously impacted users can use Talk.
) and be back if I find something.
The problem is solved !